* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.
          BEEN ON 
          [00:00:01]
DARK BUSINESS AND HE'S OVER IN FORT WORTH AND ON HIS WAY BACK NOW. 
          SO I'LL GO AHEAD AND GET THIS STARTED SO WE CAN GET, UH, GET MOVING ON. 
          WE'VE GOT SOME THINGS TO DO TODAY. 
          UH, 
          [2. Approval of Minutes: August 11, 2026]
ITEM, UH, TWO, SINCE ITEM ONE WILL BE AT THE BOARD MEETING ONLY. 
          ITEM TWO IS APPROVAL OF THE MINUTES. 
          IS THERE A MOTION TO APPROVE THE MINUTES AS WRITTEN OR OTHER SUGGESTIONS? SO MOVE SECOND MOTION. 
          AND SECOND. 
          UM, ENRIQUE IS THE MOTION. 
          UH, CARMEN IS THE SECOND. 
          ALL IN FAVOR, PLEASE SAY AYE. 
          AYE. 
          AYE. 
          ALL OPPOSED SAY NAY. 
          AYES HAVE IT. 
          OH, DO I NEED TO DO THE ELECTRONIC I THE BOARD COMMITTEE AS WELL? YES. 
          WHAT DO YOU WANT, JESSE? THAT'S FINE. 
          WE REGISTER. 
          OKAY. 
          GOOD. 
          GOOD. 
          SO IF IT'S OKAY, WE'RE GONNA GO WITH THE EYES AND NAYS. 
          UNLESS IT'S CLOSE, WE'LL DO IT THAT WAY. 
          [3. Items of Interest]
OKAY. 
          ITEMS OF INTEREST. 
          AND SINCE I'M NOT CLUED IN ON ITEMS OF INTEREST, I'LL TELL, I'LL ASK. 
          UH, DAVID, DO YOU HAVE SOME ITEMS OF INTEREST, MR. CHAIRMAN? I DO. 
          UM, GOOD AFTERNOON, CHAIR AND BOARD MEMBERS. 
          A FEW ITEMS OF INTEREST. 
          UH, FIRST, UH, IN REGARD TO THE DART ANNIVERSARY, IT'S MY PLEASURE TO WISH DART A HAPPY BIRTHDAY. 
          ON AUGUST 13TH, DART CELEBRATED ITS 43RD ANNIVERSARY OF THE VOTE THAT BROUGHT OUR AGENCY INTO EXISTENCE. 
          SO THAT'S FOR MORE THAN FOUR DECADES. 
          SO WE'RE ALL PROUD OF ALL THAT, ALL THAT'S BEEN ACCOMPLISHED AND LOOK FORWARD TO BUILDING THAT LEGACY OF THE YEARS TO COME. 
          UH, ALSO WE HAVE A NEW EXECUTIVE I'D LIKE TO EXTEND. 
          UH, ON BEHALF OF THE DART TEAM, A WARM, WARM WELCOME TO MAMMOTH SPARKS, WHO RECENTLY JOINED DART AS OUR NEW CHIEF AUDIT OFFICER. 
          UH, SHE PREVIOUSLY SERVED AS THE CHIEF, UH, CITY AUDITOR, RATHER FOR THE CITY OF DALLAS FOR MORE THAN 20 YEARS. 
          UH, SHE WAS AT THE CITY OF DALLAS. 
          AND THEN WE ARE EXCITED TO HAVE HER ON BOARD KNOW THAT HER EXTENSIVE EXPERIENCE, EXPERTISE, AND LEADERSHIP WILL BE TREMENDOUS ASSETS AND WE'RE WORKING DILIGENTLY TO GIVE HER, GET HER A LAPTOP. 
          THIS IS THE FIRST ITEM OF BUSINESS THAT SO WELCOME ALSO, UM, RECENTLY IN THE MASS TRANSIT 40 UNDER 40 PUBLICATION THAT CAME OUT, UH, I HAVE THE PLEASURE OF CONGRATULATING TREY WALKER, OUR INTERIM EXECUTIVE VICE PRESIDENT OF DEVELOPMENT, WHO HAS BEEN NAMED TO THE MASS TRANSIT MAGAZINE'S 40 UNDER 40 WEST. 
          UH, THIS RECOGNITION IS A TESTAMENT TO TREY'S OUTSTANDING LEADERSHIP OF OUR CAPITAL PROGRAMS TEAM. 
          HIS DEDICATION TO ENHANCING THE DART SYSTEM AND HIS COMMITMENT TO DELIVERING PROJECTS THAT BENEFIT OUR CUSTOMERS AND COMMUNITIES HIGHLY DESERVING OF THIS HONOR. 
          AND OF COURSE, TREY IS DIRECTLY ASSOCIATED WITH, UH, BRINGING THE SILVER WINE, UH, ONLINE, AND WE ALL ARE VERY GRATEFUL FOR THAT. 
          SO, CONGRATULATIONS. 
          TREY METRO MAGAZINE, UM, HAS AN INNOVATIVE SOLUTIONS AWARD, AND METRO MAGAZINE HAS HONORED DART WITH THE 2026 INNOVATIVE SOLUTIONS AWARD. 
          THE PRIZE RECOGNIZES THE GO PASS MOBILITY PLATFORM. 
          THANK YOU FOR IMPROVING RIDER EXPERIENCE AND ENABLING TRANSIT AGENCIES TO PROVIDE MORE CONNECTED MOBILITY SOLUTIONS. 
          UH, I WOULD COMMENT THAT ONE OF THE, UH, INDICATIONS OF ITS INNOVATION WAS REALLY WITH FIFA THIS YEAR, WHERE WE ACTUALLY ADDED FIFA AS ANOTHER AGENCY, UH, AND ALLOWED PEOPLE TO GO DIRECTLY, UH, THERE AND TO THAT WEBSITE AND OBTAIN PASSES AND, AND USE, UH, THE GO PASS APP FOR THAT SPECIALIZED KIND OF PRODUCT. 
          IT WAS, IT WAS A REGIONAL PASS. 
          IT WORKED FOR ALL THREE AGENCIES AND WORKED REALLY WELL. 
          AND THEN THE NORTH TEXAS COMMISSION LEADERSHIP NORTH TEXAS PROGRAM, UH, HAS ANNOUNCED THAT JAMIE PATEL, WHO'S OUR A VP STRATEGIC INITIATIVES AND CUSTOMER EXPERIENCE, WAS SELECTED TO BE PART OF THE NORTH TEXAS COMMISSIONS PROGRAM. 
          THE LEADERSHIP NORTH TEXAS IS A GRADUATE LEVEL LEADERSHIP PROGRAM AIMED AT DEVELOPING LEADERS WHO HAVE A COMMITMENT TO CIVIC ENGAGEMENT AND REGIONAL COLLABORATION. 
          THIS IS THE FIRST TIME A DART EMPLOYEE HAS BEEN PART OF THIS PROGRAM, SO CONGRATULATIONS TO JAMES. 
          AND THEN BRIEFLY, THERE'LL BE MORE ON THIS, UH, IN, IN, UH, THIS NEXT, UH, BOARD MEETING, UH, DALLAS ISD AUTOMOTIVE MECHANIC PROGRAM PARTNERSHIP, UH, LAUNCHED TODAY. 
          UH, IT WAS, UH, OVER AT, UH, THE EAST, UH, FACILITY. 
          AND AS PART OF THIS, UH, PROGRAM, THE AGENCY IS PARTNERED WITH DISD FOR A NEW HIGH SCHOOL STUDENT BUS MAINTENANCE EXTERNSHIP PROGRAM. 
          THERE ARE 14 STUDENTS IN THE INAUGURAL CLASS, UH, AND WE'LL HAVE, UH, MORE INFORMATION, UH, CONSIDERABLY MORE, UH, TO SHARE IN OUR SEPTEMBER 8TH. 
          BUT I DID WANNA LET YOU KNOW THAT THE FIRST CLASS WAS ACTUALLY THIS MORNING. 
          [00:05:01]
UH, AND THEN FINALLY WE HAVE, UH, SEVERAL OPERATION, UH, EMPLOYEES OF THE MONTH TO COMMENT ON ACKNOWLEDGE. 
          UH, ONE IS LEONA EDWARDS BUS OPERATOR IN THE EAST DALLAS BUS OPERATIONS. 
          UH, THAT AWARD IS BASED ON A SERIES OF METRICS AND, AND IS SELECTED BASED IN THOSE. 
          SO THAT'S FOR THE MONTH OF JULY. 
          AND THEN, UH, DAVID BECKS LEAD MECHANIC AT SEA R AT RAIL FLEET MAINTENANCE, UH, IS GETTING ACKNOWLEDGED BECAUSE HE SOLVED AN ISSUE OF THE DALLAS STREET CARS, UH, CONTACTING THE BUMPER WALL AT THE UNION STATION STOP BY ADDING AUDIO BACKUP ALARMS TO THE STREETCAR'S MASTER CONTROLLER REVERSE SWITCH, WHICH SOUNDS WHEN THE VEHICLE GETS TOO CLOSE TO THE WALL. 
          SO IT'S AN INTERIM SOLUTION, BUT HE CAME UP WITH IT AND WE'RE GRATEFUL FOR HIS INNOVATION AND WE WANTED TO RECOGNIZE, RECOGNIZE HIM FOR THAT. 
          THANK YOU. 
          THAT COMPLETES THE CEO ITEMS OF INTEREST. 
          YES, YES. 
          GOOD AFTERNOON, CARMEN GARCIA, BOARD SECRETARY. 
          I WOULD LIKE TO, UH, CONGRATULATE DART TODAY, MICHELLE RAUS AND I ATTENDED THE REGIONAL HISPANIC CONSTRUCTION ASSOCIATION, UH, MEETING TODAY. 
          IT'S CALLED THE PILLARS AWARDS. 
          AND I WANT TO, UH, LET EVERYONE KNOW THAT DART WAS RECOGNIZED TODAY AND THE AWARD IS SITTING HERE IN FRONT AS AN PROJECT OF THE YEAR THROUGH THE DART SILVER LINE PROJECT. 
          SO I WANNA CONGRATULATE DART WSP AND ARCHER WESTERN FOR THOSE EFFORTS. 
          LET'S GIVE EVERYBODY A ROUND OF APPLAUSE. 
          GOOD WORK. 
          THANK YOU. 
          ALRIGHT, 
          [4. Public Comments – Agenda Item Specific]
THE, UH, NEXT ITEM IS PUBLIC COMMENTS. 
          AND WE HAVE MERCEDES HALL IS THE FIRST SPEAKER. 
          LET ME READ THIS COURT FORM. 
          OH, YEAH, I'M SORRY. 
          MS. HALL, IF YOU'LL SIT FOR JUST A SECOND. 
          YES. 
          THIS IS MY FIRST BOARD MEETING. 
          I'VE DONE THIS IN A WHILE, SO I'M GONNA LET THE GENERAL COUNSEL READ SOMETHING BEFORE YOU SPEAK, IF THAT'S ALL RIGHT. 
          UH, THANK YOU. 
          AT THE BEGINNING OF EACH COMMITTEE, THE WHOLE MEETING, UH, TIME IS UH, ALLOCATED FOR THE PUBLIC TO ADDRESS THE COMMITTEE THAT HOLD SPECIFIC AGENDA ITEMS. ADDITIONAL TIME FOR PUBLIC COMMENTS MAY PRO MAY BE PROVIDED. 
          AT THE END OF THE MEETING, ALL SPEAKERS MUST COMPLETE A PUBLIC COMMENT REQUEST FORM. 
          IN PERSON OR ONLINE PRIOR SPEAKING SPEAKERS WILL BE CALLING THE ORDER IN WHICH THEIR FORMS ARE RECEIVED. 
          UH, WHEN YOUR NAME IS CALLED, PLEASE UH, STEP UP TO THE PODIUM AND STATE YOUR NAME AND ADDRESS WITH RECORD. 
          EACH SPEAKER WILL HAVE THREE MINUTES TO ADDRESS THE BOARD. 
          SPEAKERS WHO NEED AN INTERPRETER MAY HAVE, UH, AT LEAST SIX MINUTES TO ENSURE THAT ALL SPEAKERS RECEIVE THE SAME OPPORTUNITY TO ADDRESS THE BOARD. 
          THE GREEN LINE ON THE PODIUM WILL INDICATE WHEN YOU CAN BEGIN. 
          THE YELLOW LIGHT INDICATES THAT YOU HAVE ONE MINUTE REMAINING. 
          AND THE RED LIGHT INDICATES THAT TIME, UH, THAT YOUR TIME IS CONCLUDED. 
          SPEAKERS MUST REMAIN AT THE PODIUM DURING THEIR COMMENTS. 
          BOARD MEMBERS WILL NOT ASK QUESTIONS, OFFER THEIR OWN COMMENTS OR OTHERWISE INTERACT WITH SPEAKERS DURING THE COMMENT PERIOD. 
          BOARD MEMBERS CAN RESPOND TO PERSONNEL MATTERS DURING THE PUBLIC COMMENT PERIOD. 
          THEIR EMPLOYEES SHOULD DIRECT THEIR COMMENTS TO THEIR SUPERVISOR, CHAIN OF COMMAND OR CONTACT HUMAN RESOURCES. 
          UH, THE AUDIENCE IS ASKED TO REFRAIN FROM APPLAUDING OR, UM, MAKING OTHER EXPRESSIONS OF SUPPORT OPPOSITION. 
          A COPY OF THE FULL PUBLIC COMMENT GUIDELINES AS POSTED IN THE LOBBY MAY BE FOUND IN THE DART DAUGHTER WEBSITE. 
          UH, THANK YOU FOR ADDRESSING THE BOARD TODAY. 
          MS. HALL, YOUR FLOOR. 
          NOW I UNDERSTAND AND THE REST OF THE BOARD NEEDS TO KNOW. 
          YOU'RE GOING TO BE SPEAKING ON ITEM 15, THE GOLINK TASK FORCE. 
          IS THAT RIGHT? YES. 
          OKAY. 
          YOU HAVE THREE MINUTES PLEASE. 
          THANK YOU. 
          MERCEDES HALL, WALLING LANE, DALLAS, TEXAS. 
          GOOD AFTERNOON. 
          WELL CHAIR WHEN YOU GETS THERE. 
           BOARD AND BOARD MEMBERS. 
          MY NAME IS MERCEDES HALL AND I'M A DAILY DART RIDER ACROSS DALLAS METROPLEX. 
          I'D LIKE TO OFFER A FEW CONSIDERATIONS REGARDING AGENDA 15 ON GOLINK. 
          FIRST, I'D LIKE TO ENCOURAGE DART TO INCLUDE A TWO-WAY TEXT MESSAGING FEATURE WITHIN THE GOLINK APP THAT, UH, LIKE THE CONTACT FEATURE IN UBER AND LYFT, SO RIDERS AND DRIVERS CAN TEXT ONE ANOTHER WHEN NEEDED. 
          SOMETIMES THE PICK UP LOCATION'S DIFFICULT TO IDENTIFY IN A QUICK TEXT COULD REDUCE CONFUSION, SHORTEN WAIT TIMES, AND IMPROVE THE EXPERIENCE FOR GOLINK RIDERS AND OPERATORS. 
          SECOND, I'D LIKE TO ASK DART TO CONSIDER EXPANDING GOLINK SERVICE TO SEVERAL MAJOR COMMUNITY DESTINATIONS THAT ARE CURRENTLY DIFFICULT TO REACH, INCLUDING PRESTON TRAIL COMMUNITY CHURCH, WATERMARK COMMUNITY CHURCH, LAKE POINT CHURCH, EAST DALLAS, AND LAKE POINT CHURCH, NORTH DALLAS WINFREY, POINT AT WHITE ROCK LAKE AND WHITE ROCK LAKE DOG PARK. 
          THESE ARE PLACES THAT ATTRACT LARGE NUMBERS OF PEOPLE THROUGHOUT THE WEEK, NOT JUST ON WEEKENDS. 
          AND EXPANDING SERVICE WOULD IMPROVE ACCESS TO SERVICES, JOBS, VOLUNTEER OPPORTUNITIES, RECREATION AND COMMUNITY EVENTS. 
          THIRD, I'D LIKE TO ENCOURAGE DART TO IMPROVE THE GOLINK, UM, MAPS. 
          IN SOME AREAS, THE MAP SHOWS PICKUP OR DROP OFF POINTS IN PLACES THAT AREN'T PRACTICAL OR SAFE, SUCH AS, UH, GRASSY AREAS. 
          I'VE GOT, UH, LIKE 
          [00:10:01]
FIRE ANTS OR, UM, BUSY HIGHWAYS WITH NO SIDEWALKS. 
          AND THEN YOU GET TO THAT LOCATION AND IT'S STILL A 26 MINUTE WALK TO ACTUAL WHERE THE GO LINK IS GOING TO PICK YOU UP. 
          EVEN THOUGH THE LOCATION SHOWS ON THE GOLINK MAPS, IT DOESN'T ACTUALLY GIVE YOU AN OPTION TO PICK UP FROM THERE. 
          UM, THE APP GUIDE RIDER TO SAFE ACCESSIBLE PICKUP LOCATIONS WHENEVER POSSIBLE. 
          FINALLY, I'D LIKE TO ASK THE BOARD TO CONSIDER EXPANDING THE LBJ CENTRAL GO LINK ZONE TO INCLUDE FARMERS BRANCH, NOT JUST LIKE ROYAL LANE, 'CAUSE IT'S TAKES A LOT OF EXTRA TIME AND IT'D BE FOR DALLAS RAPID, JUST STRAIGHT ACROSS LBJI. 
          UM, I'D BE HAPPY TO MEET WITH STAFF REGARDING THESE IMPROVEMENT RECOMMENDATIONS. 
          THANK YOU FOR YOUR TIME AND CONTINUING IMPROVEMENT OF DART AND GOLINK FOR THE PEOPLE WHO RELY ON IT. 
          MS. HALL. 
          THANK YOU. 
          WOULD YOU SPEAK TO TINA? RIGHT, RIGHT THERE. 
          TINA, CAN YOU SPEAK TO HER PARTICULARLY ABOUT ONE IN ONE IN THREE THE THE MAP NEEDS? I'M SORRY. 
          OR I'M SORRY. 
          UH, IT'S PARTICULARLY ABOUT THE MAP. 
          THAT'S, THAT'S SOMETHING WE NEED TO RECOGNIZE. 
          YEAH, IT'S A BIG ISSUE. 
           AND, AND THE AND THE TEXTING ISSUE TO ME IS A NO-BRAINER. 
          I DON'T KNOW WHAT IT COSTS, BUT WOULD YOU SPEAK WITH TINA THERE? RIGHT, RIGHT HERE. 
          RIGHT. 
          WANNA MAKE SURE THAT WE GET THAT DONE? THANK YOU SO MUCH. 
          THANK YOU VAAL. 
          APPRECIATE YOU TAKING THE TIME TO COME DOWN. 
          ARE THERE ANY OTHER SPEAKERS? I HAVE NO OTHER CARDS. 
          [13. *Briefing to Recap the FIFA World Cup 2026 Events (Presenters: Patrick J. Kennedy/Trenise Winters) ]
OKAY. 
          WE'LL MOVE ON TO, UH, ITEM 13 THEN, WHICH IS A BRIEFING WITH RESPECT TO FIFA AND MR. KENNEDY. 
          HI DENISE. 
          HOW ARE YOU? FINE. 
          AND YOU? GOOD AFTERNOON EVERYONE. 
          ALL RIGHT. 
          FIFA. 
          YAY. 
          FIFA'S OVER . 
          LET'S KEEP TELLING A GOOD STORY ALL THE TIME. 
          . 
          WELL, FIFA, UM, 2026 WAS ONE OF DART'S LARGEST REGIONAL ACTIVATION EFFORTS. 
          I'LL PROVIDE A RECAP WITH HIGHLIGHTS OF OPERATIONAL PERFORMANCE, RIDER IMPACT AND KEY COMMUNICATIONS OUTCOMES. 
          BEFORE I BEGIN, I LIKE TO SAY THAT THE 39 DAYS OF FIFA ACTIVITY WAS THE MOST SUCCESSFUL CROSS DEPARTMENT COLLABORATION IN DART'S HISTORY. 
          AND WE APPRECIATE THE ENTIRE DART TEAM FOR THEIR TIME, ENERGY, ENGAGEMENT, COMMITMENT TO SERVING PROFESSIONALISM, AND MOST IMPORTANTLY, THE HEAT, WEATHER AND THE HEAT. 
          SO WE ARE TEAM DART AND THANK YOU HEAD INTO THIS GLOBAL EVENT. 
          WE UNDERSTOOD TWO THINGS. 
          ONE, WE NEEDED TO PREPARE TO SUPPORT HUNDREDS OF THOUSANDS OF VISITORS TO OUR SERVICE AREA. 
          AND TWO, WE WERE STILL RESPONSIBLE FOR SERVING OVER A HUNDRED THOUSAND DAILY RIDERS EACH WEEKDAY. 
          SO DORA BECAME A CRITICAL CONNECTOR ACROSS THE REGION, AND THE GOAL WAS SIMPLE, SAFE OPERATIONS, CLEAR INFORMATION, AND TO BUILD RIDER CONFIDENCE. 
          WHILE OPERATIONS LED THE EFFORT FROM PLANNING THROUGH DEPLOYMENT, MULTIPLE DEPARTMENTS WORKED ALONGSIDE OPERATIONS AS ONE COORDINATED SYSTEM. 
          OUR TEAM WORKING TOGETHER, WE WERE INNOVATIVE IN THOUGHT, I'M SORRY, ONE TEAM WORKING TOGETHER. 
          WE WERE INNOVATIVE IN THOUGHT ON HOW WE CAN MAKE THIS EXPERIENCE ONE TO REMEMBER BY LEAVING A POSITIVE IMPRESSION ON NOT ONLY OUR VISITORS, BUT REGULAR COMMUTERS IN, IN THE REGION. 
          WITH OUR FOCUS ON COMMUNICATION AND CUSTOMER EXPERIENCE, WE AMPLIFIED OUR OPERATIONAL SUCCESS. 
          THE MOST IMPORTANT RESULT OF THIS OPERATION WAS ZERO SIGNIFICANT INCIDENTS. 
          I'M GONNA SAY THAT AGAIN. 
          ZERO SIGNIFICANT INCIDENTS, THAT'S CRITICAL. 
          RIDERSHIP, DIGITAL ENGAGEMENT AND MEDIA REACH ALL INCREASED. 
          DART DEMONSTRATED READINESS, RELIABILITY AND REGIONAL LEADERSHIP SAFETY AND SERVICE WERE THE FOUNDATION OF EVERY FIFA ACTIVITY. 
          OUR STRONG OPERATIONS ENABLED EVERY WRITER FACING SUCCESS STORY. 
          DART SUPPORTED NEARLY 40 DAYS OF ELEVATED ACTIVITIES, NINE MATCHES IN ARLINGTON, 35 DAYS OF FAN FESTIVAL IN FAIR PARK, THE INTERNATIONAL BROADCAST CENTER WITH 3,500 MEDIA REPRESENTATIVES AND SUPPORT STAFF, AS WELL AS WATCH PARTIES AND OTHER POPUP EVENTS THROUGHOUT THE REGION. 
          EXTENSIVE PLANNING AND REGIONAL COORDINATION PAID OFF, AND WE DELIVERED SAFE COORDINATED OPERATIONS AGAIN WITH ZERO SIGNIFICANT INCIDENTS. 
          [00:15:01]
EVENT DEMAND DROVE SIGNIFICANT RIDERSHIP GROWTH. 
          TRE EXPERIENCED THE S STRONG STRONGEST GAINS THROUGH THE TOURNAMENT, TRANSPORTING FANS TO ARLINGTON FOR MATCHES AND AND OTHER FAN ACTIVITIES. 
          IN ADDITION, RAIL CONNECTIONS PLAYED A VITAL ROLE IN REGIONAL MOBILITY AND EXTENDED SERVICE TO AND FROM LOVE FIELD. 
          DFW AIRPORT AND FAIR PARK ACTIVITY CONCENTRATED AROUND KEY EVENT ACCESS POINTS. 
          CENTER PORT AND STATION LEVEL INCREASES SHOW STRONG RIDERS ADOPTION AND FANS RELIED ON DART LIGHT RAIL AND TRE THROUGHOUT THE ENTIRE TOURNAMENT TOURNAMENT EXPERIENCE, AMBASSADORS PROVIDED A VISIBLE HUMAN PRESENCE THROUGHOUT THE SYSTEM. 
          OVER 500 TEAM MEMBERS VOLUNTEERED TO COVER APPROXIMATELY 1400 SHIFTS DURING THE 39 DAYS OF ACTIVITIES. 
          THEIR SUPPORT HELPED RIDERS NAVIGATE UNFAMILIAR TRAVEL PATTERNS, AND THIS PROGRAM STRENGTH STRENGTHENED THE CUSTOMER'S CONFIDENCE IN OUR SYSTEM. 
          FRONTLINE EMPLOYEES AND AMBASSADORS REPRESENTED DART AT ITS BEST PERSONAL ASSISTANCE HELPED TURN COMPLEX TRIPS INTO POSITIVE EXPERIENCES. 
          THE PEOPLE ON THE GROUND WERE CRITICAL TO THE OVERALL SUCCESS. 
          CLEAR INFORMATION WAS AVAILABLE BEFORE AND DURING THE EVENT. 
          SIGNAGE, BROCHURES AND INTERNAL COMMUNICATION KEPT EVERYONE ALIGNED. 
          CONSISTENT MESSAGING HELPED RIDER TRAVEL WITH CONFIDENCE WAY FINDING TOOLS, AND THE GOLD PASS APP TRANSLATED PLANNING INTO ACTION. 
          CREATIVE ASSETS FOCUSED ON CLARITY, SIMPLICITY, AND NAVIGATION. 
          THESE MATERIALS HELPED RIDERS MOVE EASILY THROUGH THE SYSTEM. 
          SO WHAT DOES THIS MEAN? FIFA DEMONSTRATED THE VALUE OF AN INTEGRATED OPERATING MODEL. 
          FUTURE EVENTS SHOULD CONNECT AWARENESS DIRECTLY TO RIGHT OUTCOMES. 
          THE PLAYBOOK IS CLEAR. 
          WE PLAN EARLY, MEASURE COMPREHENSIVELY AND KEEP OPERATIONS AND COMMUNICATIONS ALIGNED. 
          WE ARE DARK AND WE DELIVERED. 
          THANK YOU. 
          ANY QUESTIONS? QUESTIONS, PATRICK? THANK YOU, CHAIR. 
          UM, NOT A QUESTION JUST TO COMMENT IN THAT, UM, I'M SITTING ON THIS SIDE, UM, OF THE, OF THE TABLE. 
          I DON'T HAVE TO BE HAPPY THAT THE WORLD CUP IS IS OVER, BUT I KNOW HOW MUCH, HOW HARD EVERYBODY WORKED HERE AT DART. 
          AND I JUST WANTED TO SAY THAT, UH, HAVING LIVED IN A, OR LIVING IN A, UM, AREA OF HIGH TOURISM, YOU KNOW, THE WORLD CUP WAS A LOT OF FUN BECAUSE WE HAD, YOU KNOW, ANOTHER FEW NATIONS ROLLING THROUGH AND WE WERE, HAD A CHANCE TO MEET PEOPLE FROM A BUNCH OF DIFFERENT COUNTRIES. 
          AND WHEN I WOULD, I WOULD ASK 'EM HOW THEIR EXPERIENCE IS GOING, PARTICULARLY ON TRANSIT. 
          AND WHAT I HEARD CONSISTENTLY WAS THIS WAS BY FAR THE EASIEST TO GET AROUND AND TO GET TO THE STADIUM AND, AND BACK HOME TO THE, TO THE HOTELS. 
          UH, THEY HAD MENTIONED THAT KANSAS CITY AND MIAMI WERE NIGHTMARES IN PARTICULAR. 
          UM, SO THAT IS A CREDIT TO THE STAFF AND ALL THE ORGANIZATION AND ALL THE EFFORT THAT WENT INTO IT. 
          AND I THANK YOU VERY MUCH. 
          THANK YOU. 
          THANK YOU PATRICK. 
          CARMEN, THANK YOU SO MUCH, UH, FOR YOU, YOUR ENTIRE TEAM, THE THOUSANDS OF INDIVIDUALS THAT REALLY, UM, WERE DEDICATED TO ENSURE THAT WE HAD A, A PROCESS THAT WAS JUST UNBELIEVABLE. 
          AND I AGREE WITH MY COLLEAGUE, UM, BOARD MEMBER KENNEDY, BECAUSE MORE AND MORE PEOPLE THAT WE SPOKE WITH AROUND OUR COMMUNITY AND COMMUNITIES REALLY WERE VERY IMPRESSED WITH OUR SYSTEM. 
          SO KUDOS TO EVERYONE THAT HAD A PART IN IT BECAUSE IT TAKES A TEAM, AS YOU SAID. 
          ABSOLUTELY. 
          SO CONGRATULATIONS. 
          THANK YOU. 
          ANY OTHER COMMENTS? OH, MICHELLE, JUST A QUICK COMMENT. 
          UM, FIRST OF ALL, UM, WE ARE VERY PROUD OF OUR EMPLOYEES, HOW THEY STEPPED UP. 
          UH, WE SHOWED WORLD CLASS SERVICE TO OUR WORLD CLASS, OUR WORLD VISITORS WHO CAME. 
          SO IF WE HAVE THE, THE FUNDING TO PUT SERVICE ON THE STREET, WE CAN DO IT. 
          SO NOW ALL WE NEED IS MORE FUNDING AND REVENUE. 
          THANK YOU. 
          THANK YOU. 
          OTHER COMMENTS? I TOO WILL ECHO CONGRATULATIONS AND, AND PRIDE, UH, LOOKING BACK ON IT, IT'S HARD TO REMEMBER THAT WE STARTED WORKING, YOU STARTED WORKING ON THIS, OUR STAFF DID TWO YEARS AGO, TWO PLUS YEARS AGO. 
          AND IT'S BEEN, UH, A A LOT OF WORK, A LOT OF TRYING TO PUT PIECES IN THE RIGHT PLACE. 
          AND THAT WAS RIGHT IN THE MIDST OF SOME PRETTY TRYING TIMES FOR THE AGENCY. 
          SO THIS IS A VERY, VERY GOOD POINT OF THE STAFF PAYING ATTENTION TO BUSINESS WHILE THE BOARD TAKES, PAYS ATTENTION TO POLITICS AND OTHER THINGS. 
          AND SO IN THE MIDST OF ALL THAT DISTRACTION, YOU ARE TO BE 
          [00:20:01]
COMMENDED ALL OF YOUR STAFF, IT'S JUST BEEN AN AMAZING OUTCOME. 
          AND, UH, WE, WE, THANK YOU. 
          I DO HAVE ONE QUESTION THOUGH, AND THAT IS, HAVE WE SEEN ANY, SEEN ANY, UH, UH, LEGS TO THIS WITH OUR RIDERSHIP WITH RESPECT TO THE SUCCESSES WE HAD DURING AND ALL THE AWARENESS OF WHAT CAN DO? DO WE HAVE SOMEONE LOOKING AT WHETHER OR NOT WE HAVE LEGS TO THAT? AND WE'RE STILL GETTING BENEFITS FROM THAT IN OUR RIDERSHIP? SO WE, WE, WE, WE PLAN TO CAPITALIZE OFF OF THIS WITH STAY FAIR, RIGHT? IN TEXAS, OU UH, WE LEARNED A LOT OF LESSONS AND IN THE PLANNING FOR THIS. 
          SO WE PLAN TO CAPITALIZE OFF OF THAT FOR THAT. 
          BUT WE HAVE NOT FINALIZED OUR RIDERSHIP, I DON'T BELIEVE JUST YET FROM, WELL, IT MIGHT BE A LITTLE EARLY AND, AND I'M NOT REALLY THAT OBVIOUSLY. 
          UH, TEXT OU IS A BIG WEEKEND FOR US, BUT I'M REALLY TALKING ABOUT THE AWARENESS AND PEOPLE LEARNING THAT DART IS A CONVENIENT WAY TO GET AROUND. 
          I'M, I DON'T KNOW WHAT'S HAPPENING TO OUR RIDERSHIP NUMBERS. 
          I THINK THE BOARD WOULD PROBABLY LIKE TO HEAR SOME OF THAT FAIRLY RECENT, FAIRLY SOON. 
          BUT THANK YOU JANICE. 
          OH, THANK YOU. 
          APPRECIATE IT VERY MUCH. 
          OKAY. 
          ITEM 
          [14. *Briefing on 2026 Customer Satisfaction Survey (Presenters: Gary Slagel/Jeamy Molina)]
14. 
          MR. SLAGEL, WOULD YOU LIKE TO INTRODUCE THE 2026 SATISFACTION SURVEY OR YOU JUST WANNA GO AHEAD AND HAVE JAMIE COME UP HOW YOU WANNA DO IT? LET'S JUST GO AHEAD AND HAVE JAMIE COME UP. 
          I THINK WE MIGHT DO THAT BIT IN THE, UM, ADMIN COMMITTEE, BUT I THINK THAT'S THE BEST WAY TO HANDLE IT. 
          THANK YOU, JAMIE. 
          YEP. 
          WELL, GOOD AFTERNOON EVERYONE. 
          I'M JAMIE MOLINA, EVP AND CHIEF COMMUNICATIONS OFFICER. 
          UM, BEFORE WE GET INTO THE DETAILS, I REALLY WANNA TAKE A MOMENT TO RECOGNIZE THE WORK BEHIND THE RESULTS. 
          STARTS FY 2026. 
          CUSTOMER SATISFACTION SURVEY TELLS A GENUINELY ENCOURAGING STORY, THE STRONGEST OVERALL PERFORMANCE WE'VE SEEN SINCE BEFORE THE PANDEMIC. 
          UM, OVERALL SATISFACTION IS UP, RIDER LOYALTY IS UP. 
          OUR NET PROMOTER SCORE REACHED RECORD HIGH. 
          AND THOSE RESULTS ARE A REFLECTION, UM, OF A LOT OF WORK ACROSS THE ENTIRE ORGANIZATION, AND MORE IMPORTANTLY, REALLY SHOWS THAT OUR RIDERS ARE FEELING THE DIFFERENCE IN ALL THE WORK THAT'S HAPPENING TODAY. 
          WE'LL WALK THROUGH WHAT'S WORKING, WHERE WE STILL HAVE OPPORTUNITIES TO IMPROVE AND WHAT THE DATA TELLS US, UM, SHOULD COME NEXT. 
          WE'LL ALSO TAKE A CLOSER LOOK AT THE KEY DRIVERS BEHIND SATISFACTION AND THE AREAS WHERE CONTINUED FOCUS CAN HAVE THE GREATEST IMPACT. 
          SO WITH THAT, I'M PLEASED TO TURN IT OVER TO ANA KIAN, OUR VP OF MARKETING, WHO WILL TAKE US THROUGH THE FULL CUSTOMER SATISFACTION SURVEY. 
          THANK YOU. 
          THANK YOU. 
          GOOD AFTERNOON EVERYONE. 
          AS JAMIE NOTED, MY NAME IS ANA KIAN AND I'M THE VICE PRESIDENT OF MARKETING HERE FOR DART. 
          AND IT IS MY GENUINE PLEASURE TO BE HERE TO TALK TO YOU ABOUT THE CUSTOMER SATISFACTION SURVEY. 
          SO THIS YEAR'S SURVEY WAS ACTUALLY CONDUCTED BETWEEN MARCH 16TH THROUGH APRIL 30TH, 2026. 
          DATA WAS, UH, COLLECTED BY CMI AS IN YEARS PAST, AND THIS YEAR IT WAS ANALYZED BY A BRILLIANT STATISTICIAN WHO WAS ON OUR AGENCY OF RECORD TEAM WITH STRATA GUARD. 
          AND THE CONDUIT THAT CONNECTED US ALL WAS, UH, CHLOE ROBERSON, WHO WAS ON OUR MARKETING TEAM. 
          SO, UM, A REALLY A COLLABORATIVE TEAM EFFORT AND I'M EXCITED TO DIG INTO THE RESULTS. 
          SO AS JAMIE NOTED, UM, THIS EXECUTIVE SUMMARY SHOWS GAINS ACROSS THREE PRINCIPAL MEASURES, OVERALL SATISFACTION, A NET PROMOTER SCORE, AND LIKELIHOOD TO CONTINUE TO RIDE. 
          SO LAST YEAR WHEN I JOINED YOU, I NOTED THAT WE HAD A SLIGHT DIP IN SATISFACTION AND WE'VE GAINED WHAT WE LOST AND THEN SOME GOING FROM LAST YEAR'S 70 TO THIS YEAR'S REALLY CLOSE TO 75%. 
          SO REALLY GREAT TO BE ABLE TO SEE THOSE INCREASES. 
          SIMILARLY, WITH OUR NET PROMOTER SCORE, UM, WE SEE A RECORD HIGH, HAVING THAT NUMBER SIT AT 33.7 UP 10.8 POINTS FROM LAST YEAR. 
          UM, BUT ALSO, AND JUST AS INCREDIBLY, WE'RE UP 50 POINTS FROM 2022 WHEN WE WERE IN THAT NEGATIVE TERRITORY. 
          SO REALLY MOVING IN THE RIGHT DIRECTION. 
          WE'RE EXCITED TO BE ABLE TO SHARE THAT. 
          UM, SAME THING WITH LIKELIHOOD TO CONTINUE TO RIDE. 
          THAT'S REALLY CLOSE TO 90% FOR THAT MEASURE, AGAIN, REFLECTING SOME OF, OF THE REALLY FANTASTIC WORK THAT'S HAPPENING ACROSS THE AGENCY. 
          UM, AND THEN NEW THIS YEAR, THE SILVER LINE SATISFACTION, SO 81.9 FOR THAT SERVICE. 
          UM, SO REALLY STRONG COMING OUT OF THE GATE. 
          UM, WE'RE GONNA MOVE TO THE NEXT SLIDE. 
          SO A LITTLE BIT ABOUT OUR DATA COLLECTION AND SAMPLE SIZE. 
          SO, UM, WE ARE COLLECTING INFORMATION ONBOARD, SO THAT'S EITHER ONBOARD L RVS, BUSES AT THE SILVER LINE, AS WELL AS AT TRANSIT SET TRAIN STATIONS. 
          WE'RE ALSO COLLECTING INFORMATION ONLINE, WHETHER IT'S ON DART.ORG OR VIA THE GO PASS APP. 
          THE TOTAL SAMPLE THIS YEAR IS 6,136 UP FROM LAST YEAR'S 5,729. 
          UM, AND JUST TO NOTE, AND I WANTED TO MAKE SURE TO PROVIDE EACH OF YOU ALL WITH A COPY OF THE SURVEY TO BETTER UNDERSTAND HOW THE QUESTIONS WERE FRAMED AND ASKED. 
          SO THIS, UM, MORE THAN 6,000 NUMBER THAT YOU SEE, THOSE ARE THE QUALIFIED RESPONSES, PEOPLE THAT ARE FILLING OUT AT LEAST 70% OF THE SURVEY, SPECIFICALLY THOSE QUESTIONS THAT ARE MARKED IN GOLD IN THE SURVEY IN FRONT OF YOU. 
          SO DIVING INTO SATISFACTION AND LIKELIHOOD TO CONTINUE TO RIDE. 
          SO I JUST WANNA NOTE THAT OVERALL THE MARGIN OF ERROR FOR THE SURVEY IS 1.4%. 
          AND WE'RE GONNA LOOK AT A SERIES OF CHARTS AND GRAPHS AND WE TALK A LOT ABOUT, UM, TOP TWO BOX. 
          SO THAT'S 
          [00:25:01]
ESSENTIALLY SOMEBODY THAT'S SELECTING, UM, THE TOP TWO SELECTIONS FOR THAT PARTICULAR CATEGORY. 
          SO FOR EXAMPLE, IF WE ARE TALKING ABOUT SATISFACTION, YOU'RE EITHER SELECTING SOMEWHAT SATISFIED OR VERY SATISFIED, YOU COUPLE THOSE TWO NUMBERS TOGETHER TO CREATE A PERCENTAGE SO THAT WE CAN UNDERSTAND TRENDS OVER TIME. 
          SO AS YOU SEE TOP TWO BOX ACROSS THIS PRESENTATION, THAT IS WHAT THAT MEANS. 
          SO HERE YOU'LL SEE OVERALL SATISFACTION AND NOTING AGAIN, UH, AS NOTED IN THE EXECUTIVE SUMMARY, THAT TOP TWO BOX THIS YEAR AT 75% UP FROM LAST YEAR, 70. 
          UM, THE IMPORTANT THING TO NOTE HERE IS THAT GOLD LINE WHERE YOU'LL SEE THAT WE SAW SOME CONSISTENT GAINS FROM 2022 FOR THOSE THAT WERE MARKING VERY SATISFIED, BUT A SLIGHT DIP THIS YEAR TO 39%. 
          AND SO WHAT THAT IS TELLING US IS THAT WE ARE HAVING FEWER PEOPLE THAT ARE EXPERIENCING FRUSTRATION AND THEY'RE MOVING MORE TO ACCEPTABLE RIDES. 
          AND SO WHAT WE NEED TO DO IN THE FUTURE IS CONTINUE TO INVEST IN THE THINGS THAT PEOPLE ARE NOTING ARE IMPORTANT TO CONTINUE TO SEE THE GAINS, HOPEFULLY NOT JUST IN THAT TOP TWO BOX CATEGORY, BUT AS WELL WITH THAT, VERY SATISFIED TO, UH, MAKE UP SOME OF WHAT WE LOST THIS YEAR WITH THAT PARTICULAR METRIC. 
          UM, HERE YOU'LL SEE SATISFACTION BY RIDER SEGMENT AND WE'RE COMPARING DEPENDENT RIDERS AND THOSE ARE PEOPLE OBVIOUSLY WHO ARE RELYING EXCLUSIVELY ON DARPA TRANSPORTATION AS WELL AS CHOICE RIDERS. 
          AND SO ONE OF THE THINGS THAT I WANT TO NOTE IS INTERESTING ON THIS SLIDE IS SEEING HOW THERE'S VIRTUALLY NO DIFFERENCE IN TERMS OF SATISFACTION COMPARING LAST YEAR, UH, COMPARING CHOICE INDEPENDENT RIDER THIS YEAR, KIND OF NOTING THAT BOTH OF THOSE WENT UP AND THEY'RE NEARLY IDENTICAL. 
          SIMILARLY, WE SEE THE GENDER GAP ERASING WHEN YOU'RE COMPARING SATISFACTION FROM MEN COMPARED FOR WOMEN. 
          BOTH WENT UP AND BOTH ARE REALLY CLOSE TO EACH OTHER. 
          SO WE'RE NARROWING THAT GENDER GAP. 
          UM, THE BOTTOM SECTION OF THIS IS SATISFACTION BY RIDERSHIP MODE. 
          AND SO HERE WE ARE NOTING SATISFACTION BY PEOPLE THAT UTILIZE BOTH BUS AND RAIL PEOPLE THAT ONLY UTILIZE BUS AND PEOPLE THAT UTILIZE RAIL ONLY. 
          UM, YOU'LL SEE A CAVEAT NOTED THROUGHOUT WHERE WE TALK ABOUT BUS ONLY RIDERSHIP. 
          UM, THE GOAL WITH THIS INFORMATION IS TO HAVE IT MATCH AS CLOSE AS POSSIBLE. 
          THE, THE, UH, TYPES OF SEGMENTS THAT WE SAW WITH THE NORTH TEXAS COUNCIL OF GOVERNMENTS, UM, SURVEY FROM A COUPLE OF YEARS AGO IN THAT SURVEY BUS ONLY RIDERSHIP WAS REPRESENTING ABOUT 43% OF RIDERS FOR OUR SURVEY. 
          WE ONLY SEE IT REPRESENT 12. 
          I HAVE A VARIETY OF THOUGHTS AS TO WHY THIS COULD BE INCLUDING INCREASED USAGE OF THINGS LIKE GOLINK OPENING UP THE SILVER LINE IN A PLACE THAT WAS PRIMARILY SERVED BY RAIL. 
          THERE'S A VARIETY OF REASONS WHY THIS COULD BE THE CASE, BUT WE DO HAVE TO MARK IT AS A CAVEAT. 
          AND JUST A QUICK NOTE THAT THAT SURVEY WILL COME UP AGAIN IN 2028 AND WE'LL BE WORKING CLOSELY WITH THE TEAM TO, UM, YOU KNOW, UNDERSTAND THOSE RESULTS AND LIKELY SEE SOME CHANGES, UH, IN TERMS OF OVERALL RIDERSHIP MAKEUP. 
          AND THEN THE LAST CHART YOU'LL SEE HERE IS COMPARING SATISFACTION BY RACE SLASH ETHNICITY. 
          UM, JUST NOTING THAT OUR ASIAN RIDERSHIP REPORTS THE HIGHEST OVERALL SATISFACTION WITH DART. 
          SO THIS YEAR WE INCLUDED A SPECIFIC QUESTION ABOUT THE GO PASS APP AND SATISFACTION. 
          PREVIOUS YEARS NOTED ONLY AWARENESS, BUT DIDN'T HAVE IT AS A METRIC THAT WE COULD SAY, OKAY, THIS IS HOW PEOPLE, THIS IS HOW MUCH PEOPLE ARE SATISFIED WITH THE GO PASS APP ITSELF. 
          AND WHEN YOU LOOK AT THE YELLOW BARS, YOU'RE SEEING THAT GO PASS APP SATISFACTION IS AT 85%, UM, WHICH IS ACTUALLY HIGHER THAN THE OVERALL SATISFACTION. 
          SO THOSE THAT ARE UTILIZING THE GO PASS APP ARE MORE SATISFIED WITH DART THAN THOSE THAT ARE NOT. 
          AND THEN THE BLUE BARS, WHAT YOU SEE IS THE USAGE OF THE GO PASS APP OR YOU OR ADOPTION ACROSS AGE GROUPS. 
          AND YOU SEE ACROSS THE BOARD IT'S MORE THAN 80% FOR EVERY SINGLE SEGMENT EXCEPT FOR THOSE THAT ARE 65 PLUS WHERE YOU SEE IT AT THE 67% MARK. 
          UM, SO IT'S IMPORTANT FOR US TO NOTE THAT WE WILL CONTINUE TO, UM, DRIVE AWARENESS AS WELL AS HAVE THE CALL TO ACTION FOR OUR MARKETING CAMPAIGNS BE DOWNLOADING AND USING THE GO PASS APP BECAUSE WE'LL KNOW THAT THAT WILL PAY DIVIDENDS. 
          NOTING THAT THIS GROUP IS MORE SATISFIED WITH DART IN GENERAL AND BEING ABLE TO PUSH THEM TO THAT PLATFORM WILL BE IMPORTANT AND HELPFUL FOR US. 
          NEXT, WE'RE MOVING INTO THE LIKELIHOOD TO CONTINUE TO RIDE. 
          SO YOU'LL SEE A SIMILAR TREND WITH SATISFACTION WHERE WE'RE SEEING AN INCREASE FOR THE TOP TWO BOX, A SLIGHT DECREASE HERE AND WITHIN THE MARGIN OF ERROR FOR VERY LIKELY, UM, REALLY, REALLY STRONG NUMBERS, HIGH HIGHEST NUMBERS ACROSS THE BOARD FOR LIKELIHOOD TO CONTINUE TO RIDE. 
          UM, SO REALLY PROUD TO BE ABLE TO SHOWCASE THAT METRIC HERE. 
          SIMILARLY TO THE SATISFACTION SLIDE FROM PREV FROM THE PREVIOUS SLIDES, UM, YOU SEE CHOICE VERSUS DEPENDENT MEN VERSUS WOMEN, AGAIN GAINS ACROSS THE BOARD WITH VERY SIMILAR RESULTS ON BOTH SIDES. 
          UM, ON THE LIKELIHOOD TO CONTINUE TO RIDE BY RIDERSHIP MODE, YOU ALSO SEE THOSE SAME GAINS THAT YOU SAW FROM THE PREVIOUS SITE ON SATISFACTION, UM, WITH INCREASES ON THE BUS ONLY AS WELL. 
          SO ALL THREE OF THOSE METRICS ARE GOING UP. 
          AND THEN WHEN WE'RE COMPARING, UH, LIKELIHOOD TO CONTINUE TO RIDE BY ETHNICITY, NOTING THAT THE HIGHEST LIKELIHOOD TO CONTINUE 
          [00:30:01]
TO RIDE IS, UH, NOTED BY OUR WHITE WRITERS AT 93.9%. 
          SO THE NEXT SLIDE WE'RE GOING TO DISCUSS IS OUR OVERALL NET PROMOTER SCORE. 
          SO AS A REMINDER, THIS IS ASKING PEOPLE, ON A SCALE OF ONE TO 10, HOW LIKELY ARE YOU TO RECOMMEND DART IF YOU'RE IN MARKING A 10 OR A NINE YEAR PROMOTER, AN EIGHT OR A SEVEN A PASSIVE, AND ANYWHERE BETWEEN ZERO AND SIX YEAR DETRACTOR. 
          AND TO GET THAT SCORE, YOU'RE SUBTRACTING THE NUMBER OF DETRACTORS FROM THE NUMBER OF PROMOTERS TO SHOW THE OVERALL NET PROMOTER SCORE. 
          AS I NOTED ON THE EXECUTIVE SUMMARY SLIDE, AGAIN, A 10 POINT PLUS JUMP, UM, YEAR OVER YEAR, AS WELL AS, UM, AN INCREASE OF, AGAIN, THOSE 50 POINTS ACROSS THE LAST FEW YEARS. 
          UH, IMPORTANT THING TO NOTE FOR HERE IS YOU SEE THAT BLUE LINE IS WHERE WE HAVE OUR DETRACTORS, AND IN 2025 WE WERE AT THAT 28 MARK, AND THIS YEAR WE'RE AT THE 18 MARK, WHICH TELLS US THAT PEOPLE MOVED FROM THE DETRACTORS, DETRACTORS SECTION TO THE PASSIVE SECTION THAT MAKES IT EASIER TO CAPTURE THEM IN, UH, THE COMING YEARS HOPEFULLY AS PROMOTERS SO THAT WE CAN CONTINUE TO SEE THAT RISE. 
          AND ONE OF THE THINGS, AN IMPORTANT THING TO NOTE HERE FOR OUR NET PROMOTER SCORE IS THAT WE ARE AMONG ONE OF THE TOP TRANSIT AGENCIES THAT REPORTS THIS DATA AT THIS 33.7%. 
          AND WHEN TALKING TO OUR STAT TEAM ABOUT, YOU KNOW, WHAT WE SHOULD HOPE FOR IN THE FUTURE, ANY SCORE ABOVE 30, UM, IS, IS GONNA BE LOOKING GOOD FOR DART. 
          SO AMONG REALLY GREAT COMPANY, AMONG OTHER TRANSIT AGENCIES AND, AND AMONG THE BEST, SO VERY PROUD OF THAT. 
          SO ONE OF THE THINGS THAT WE WANTED TO NOTE AS WELL IS THE NPS IMPROVEMENT. 
          AND IT WAS AN EXTREMELY LARGE GAME. 
          SO WHAT COULD SOME OF THOSE DIFFERENCES BE? FIRST, WE OPENED THE SILVER LINE AS NOTED EARLIER, AND WE'RE INCREASING RAIL ACCESS TO OTHER RIDERS, ESPECIALLY FOR THOSE THAT THAT WERE ONLY SERVED BY BUS, FOR EXAMPLE, IN ADDISON. 
          UM, AT THE SAME TIME, IT WAS A HEIGHTENED PUBLIC DEBATE ABOUT DART'S FUTURE. 
          AND SO YOU COULD HAVE RIDER THAT MIGHT BE, YOU KNOW, NOTING AND SHARING THEIR SUPPORT FOR DART THROUGH A POTENTIALLY, UH, INCREASED NET PROMOTER SCORE. 
          BUT I WANNA CLARIFY THAT WHILE NPS IS REFLECTING ADVOCACY LIKELIHOOD TO CONTINUE TO RIDE REALLY TALKS ABOUT THEIR PERSONAL BEHAVIOR. 
          AND SO YOU REALLY CAN'T CONFLATE, UM, SOME OF THE ASSUMPTIONS YOU CAN MAKE WITH NPS WITH THINGS LIKE LIKELIHOOD TO CONTINUE TO RIDE OR OVERALL SATISFACTION. 
          SO AGAIN, WHEN WE TAKE ALL THESE THINGS TOGETHER, WE'RE SEEING A GENUINE IMPROVEMENT ACROSS THE BOARD. 
          I ALSO NOTED EARLY ON THAT SILVER LINE RIDER SATISFACTION. 
          SO WHEN YOU LOOK AT THE SILVER LINES ON THIS CHART, THEY REPRESENT THE SILVER LINE. 
          AND ACROSS THE BOARD YOU'RE SEEING INCREASED SATISFACTION AS WELL AS LIKELIHOOD TO CONTINUE TO RIDE FOR SILVER LINE RIDERS. 
          THIS REPRESENTS PEOPLE THAT RESPONDED WHILE THEY WERE ON BOARD THE SILVER LINE AND FROM LIKELIHOOD TO CONTINUE TO RISE. 
          SATISFACTION IN ALL AND NET PROMOTER SCORE, ALL OF THESE OUTPERFORM THE GENERAL DART SYSTEM, UM, WHICH IS REALLY HEALTHY AND A STRONG SCORE RIGHT OUT THE GATE. 
          ANOTHER THING THAT WE WANTED TO INCLUDE AS PART OF THIS DISCUSSION IS WHAT ARE THE THINGS THAT ARE CHALLENGES FOR OTHER AGENCIES ACROSS THE COUNTRY? AND COMPARE THOSE FOR CHALLENGES WITH DART, OF COURSE, SAFETYNESS, CLEANLINESS, CONNECTIVITY, REALTIME DISRUPTIONS, CHALLENGES, THOSE ARE WHAT YOU'RE GONNA SEE ACROSS THE COUNTRY FOR DART, SPECIFICALLY NOTING THAT BUS ONLY RIDER GAP, AGAIN, TRYING TO UNDERSTAND HOW MANY PEOPLE ONLY UTILIZE BUS, UM, VERSUS OTHER MODES OF TRANSIT AND KIND OF SIDING THAT NET NORTH TEXAS COUNCIL OF GOVERNMENT STUDY. 
          AND THEN CONNECTION COORDINATION. 
          WE OPERATE BUS, LIGHT RAIL, COMMUTER RAIL AND GOALING. 
          THESE ARE A LOT OF CONNECTION POINTS, SO ENSURING THAT PEOPLE ARE MAKING THOSE CONNECTIONS AND GETTING WHERE THEY NEED TO GO WOULD HELP TO CONTINUE TO INCREASE THESE OVERALL SATISFACTION SCORES. 
          UM, THIS NEXT SLIDE NOTES THE KEY DRIVER. 
          SO YOU'LL RECALL IN PREVIOUS YEARS, WE HAD SEVERAL LITTLE DOTS ON THE CHART THAT WAS BASICALLY TELLING PEOPLE WHAT, HOW SATISFIED ARE OUR RIDERS WITH THESE METRICS AND HOW IMPORTANT ARE THEY TO THE RIDERS? AND SO WHAT WE SAW THIS YEAR IS THAT ALL OF THOSE WERE CLUSTERED TOGETHER, WHICH TELLS US THAT EACH OF THESE IS EQUALLY AS IMPORTANT AND INVESTING IN SOLUTIONS AND MAINTAINING THE THINGS THAT WE'RE DOING THAT ARE WORKING WITH THESE WILL BE OF CRITICAL IMPORTANCE IF WE WANNA CONTINUE TO SEE GAINS, UM, FOR THE SURVEY. 
          SO DIVING IN INTO SHOWING, UM, IMPROVEMENT ACROSS THE BOARD, UM, AND COMPARING PREVIOUS YEARS FOR TIMELINESS OF TRAINS, WE'RE SEEING INCREASES SOME PLACES MODEST, SOME PLACES A LITTLE BIT HIGHER ACROSS THE BOARD. 
          SO AGAIN, NOTING THAT IT'S IMPORTANT TO MAKE THOSE CONNECTIONS, SEEING THOSE IMPROVEMENTS IS A GOOD SIGN AS WE LOOK TO THE FUTURE THEN. 
          AND VERY IMPORTANT IS THAT SAFETY AND SECURITY, OF COURSE, IT'S GONNA BE OF UTMOST IMPORTANCE FOR OUR RIDERS AND REALLY, REALLY EXCITED TO SEE GAINS ACROSS THE BOARD. 
          THE ONLY PLACE WHERE WE SAW A SLIGHT DIP AND WITHIN THE MARGIN OF ERROR WAS FOR SAFETY AND SECURITY IN DART PARKING LOTS. 
          EVERYWHERE ELSE WE SAW AN INCREASE. 
          UM, THIS IS THE METRIC WHERE WE SAW DECLINES. 
          CLEANLINESS NOTED. 
          NOT ONLY DID WE SEE DECLINES ACROSS FOR EACH OF THESE WITH THE EXCEPTION OF ONGOING VEHICLES, IT WAS ALSO CITED AS, UM, INCREASED IMPORTANCE TO RIDERS, WHICH SHOULD BE AN AREA OF CONTINUED FOCUS FOR THE BOARD AS WE CONSIDER INVESTMENTS 
          [00:35:01]
COMING INTO THE FUTURE. 
          OUR COURTESY RATINGS HELD STEADY IN 2026. 
          AGAIN, EITHER INCREASING EVER SO SLIGHTLY OR STAYING THE SAME, WHETHER WE'RE TALKING ABOUT OUR CUSTOMER SERVICE AGENTS, OUR TRAIN OPERATORS, UM, DART PEOPLE REALLY ARE THE HEART OF WHAT WE DO AND IT'S GREAT TO SEE THOSE HOLDING STEADY. 
          AND THEN COMMUNICATION RATINGS IMPROVED ACROSS THE BOARD FOR ALL OF THESE METRICS YOU'LL SEE HERE. 
          UM, NOTING THE GO PASS AS A NEW METRIC. 
          AGAIN, WE HAD NEVER SPECIFICALLY ASKED ABOUT SATISFACTION FOR THE APP, SO THAT'S WHY YOU'LL SEE IT AS NEW. 
          BUT WE HAD PREVIOUSLY ASKED ABOUT AWARENESS AND OBVIOUSLY IT'S THE WAY THAT WE'VE COLLECTED DATA OVER THE YEARS, SO WE WERE EXCITED TO INCLUDE THIS AS A QUESTION. 
          THAT'S WHY IT'S MARKED AS NEW. 
          I KNOW THE APP IS NOT NEW, BUT THE QUESTION IS NEW. 
          AND SO THAT'S WHY YOU SEE THAT MARKED HERE. 
          UM, SIMILARLY FOR, UH, WE ARE SEEING CONVENIENCE RATINGS IMPROVE IN 2026, UM, ESPECIALLY WHEN WE'RE LOOKING AT THE CONDITIONS AND ACCESSIBILITY OF DART LOCATIONS. 
          SO REALLY EXCITED TO SEE THAT CHANGE THERE AS WELL. 
          AND THEN MY LAST SLIDE BEFORE I OPEN IT UP FOR QUESTIONS IS OUR PRIORITY ACTION MATRIX. 
          SO WHAT ARE THE THINGS THAT WE NEED TO FOCUS ON AND IMPROVE? WHAT DO WE DO WITH THIS INFORMATION THAT YOU'VE JUST LEARNED AND, AND WHAT ARE SOME OF THE THINGS THAT WE CAN IMPLO, UH, EXPLORE? SO FROM THE IMPROVE SIDE, WE'RE TALKING ABOUT TIMELINESS, AGAIN, BEING ABLE TO MAKE THOSE CONNECTIONS, UH, ADDRESSING SOME OF THE CLEANLINESS ISSUES THAT WE TALKED ABOUT AS WELL AS STRENGTHENING THE SAFETY OF THE SYSTEM. 
          UM, WHEN WE'RE TALKING ABOUT COMMUNICATION, WE'RE NOTING, UM, YOU KNOW, BEING ABLE TO HAVE OUR CUSTOMERS UNDERSTAND IF THERE'S A REAL TIME DISRUPTION, BEING ABLE TO HAVE THEM FIND THE INFORMATION THAT THEY NEED. 
          UM, DART PERSONNEL IS OF EXTREME IMPORTANT FOR OUR RIDERS SO MUCH THOUGH THAT IT'S EVEN OUTSIDE OF THE, THE NOT MARGIN OF ERROR, BUT THE IMPORTANCE IS LIKE OUTSIDE THE Y AXIS. 
          IT'S, IT'S CRITICALLY IMPORTANT. 
          SO WHEN PEOPLE SEE DART STAFF OUT ON THE SYSTEM, SIMILAR TO WHAT WE HAD WITH FIFA, IT JUST MAKES THEM FEEL, UH, REASSURED, UH, AS THEY CONTINUE THEIR JOURNEY. 
          AND THEN ALSO THE VALUE OF DART, WHETHER WE'RE TALKING ABOUT DART AT A SPEAKING ENGAGEMENT, OUR MARKETING EFFORTS, ALL THE THINGS THAT WE CAN DO TO UNDERSCORE THE IMPORTANCE THAT DART PLAYS IN THE SYSTEM WILL BE OF CRITICAL IMPORTANCE AS WE MOVE INTO THE COMING YEARS. 
          UM, ON THE MONITOR SIDE, WE KNOW THAT WE WANT MORE PEOPLE TO UTILIZE GOLINK BECAUSE ONCE YOU UTILIZE THIS, EVEN THOUGH THERE IS A HIGH AMOUNT OF AWARENESS FOR THE SYSTEM, THE ADOPTION IS NOT MATCHING THE AMOUNT OF AWARENESS. 
          AND ONCE THERE ARE PEOPLE THAT UTILIZE THAT SERVICE, THEY REPORT INCREASED LEVEL OF SATISFACTION. 
          SO IT BEHOOVES US TO TRY TO INCREASE, UH, GOAL LINK AWARENESS AS WELL AS ADOPTION. 
          SIMILARLY FOR OUR HISPANIC AND FEMALE RIDERS, ADDRESSING THE ISSUES THAT ARE IMPORTANT TO THEM WILL BE OF CRITICAL IMPORTANCE. 
          AND THEN ON THE EXPLORE SIDE OF PEOPLE THAT ARE UTILIZING DART TO GO TO THE AIRPORT TO GO TO GAMES, BRINGING MORE PEOPLE INTO THE FOLD AND ENCOURAGING THEM TO TELL PEOPLE ABOUT THEIR EXPERIENCE AND ENSURING THAT THEY HAVE A GOOD EXPERIENCE WILL BE OF, UM, CRITICAL IMPORTANCE AS WELL AS INCREASED YOUTH. 
          UH, INCREASED FOCUS ON YOUTH COMMUNICATIONS STUDENTS. 
          WE TALKED ABOUT THE DISD PILOT PROGRAM, HAVING MORE PEOPLE AT A YOUNG AGE UTILIZE A SYSTEM AND TURNING THEM INTO LIFELONG RIDERS. 
          AND THEN AGAIN, NOTING THAT THE GO PASS APP HAS A HIGHER OVERALL SATISFACTION, UH, THAN DART. 
          AND IT BEHOOVES US, AGAIN TO ENSURE THAT PEOPLE UTILIZE THE APP, DRIVING TRAFFIC TO THE APP, DRIVING THOSE DOWNLOADS TO, UM, WORK TO OVERALL INCREASE SATISFACTION FOR THOSE GROUPS AS WELL. 
          NO YIELD TO QUESTIONS. 
          THAT WAS A MOUTHFUL. 
          OH, YOU DONE. 
          WELL DONE. 
          OH, EXCELLENT. 
          COMMENTS, QUESTIONS. 
          PATRICK. 
          THANK YOU CHAIR. 
          AND THANK YOU ANNA FOR THE PRESENTATION. 
          I'VE, UM, I'VE SAID THIS BEFORE WHEN I FIRST STARTED SEEING THESE PRESENTATIONS, BUT WE WANT TO VERY MUCH LIKE THE PRIORITY ACTION MATRIX AS SORT OF LIKE A CONCLUSIVE TAKEAWAY AND, AND PATHWAY MOVING FORWARD FROM, FROM THIS EFFORT. 
          IT'S NOT JUST A SURVEY, HERE'S OUR, HERE'S OUR RESULTS. 
          UM, SO I LIKE THAT VERY MUCH. 
          UH, TWO, I'VE GOT A QUESTION ABOUT THE, UM, NET PROMOTER SCORE METHODOLOGY. 
          UH, ARE THE, UH, SURVEY RESPONDENTS, ARE THEY TOLD ANYTHING ABOUT LIKE THE ZERO TO 10 SCORE? UM, NO. 
          YOU'LL SEE IN THE SURVEY YOU HAVE IN FRONT OF YOU WE'RE ESSENTIALLY ASKING THEM HOW LIKELY THEY WOULD BE, AND THEN THEY'RE MARKING ON THEIR SURVEY WHAT THAT NUMBER IS. 
          AND THEN ON THE BACK END AS WE ANALYZE THE DATA, WE'RE NOTING, OKAY, THIS IS THE PERSON THAT SAID 10 OR NINE, FINDING THE NUMBER OF PROMOTERS, FINDING THE NUMBER OF DETRACTORS, SUBTRACTING DETRACTORS FROM PROMOTERS TO GET THAT OVERALL SCORE. 
          RIGHT. 
          BUT WE'RE NOT, WE'RE NOT C CLUEING THEM IN ON WHAT NO, NO, NO. 
          NINE TO 10 IS OKAY. 
          NO, I MEAN, SO FROM THAT PERSPECTIVE, YOU KNOW, ONE PERSON MAY SAY, WELL, YOU KNOW, IN, IN SCHOOL A SEVEN OR A EIGHT IS A C AND THAT'S AVERAGE WHERE SOMEBODY ELSE MAY SAY ZERO TO 10, FIVE IS AVERAGE, RIGHT? SO THAT'S JUST ONE WAY TO SAY THAT NINE OR 10 IS A VERY HIGH SCORE. 
          EXACTLY. 
          SO WE'RE HOLDING OURSELVES TO A HIGH BAR. 
          YES. 
          AND FOR US TO, FOR DART AND FOR STAFF AND FOR US TO HAVE THE HIGHEST PROMOTER SCORE IN RECENT MEMORY AND THE LOWEST DETRACTOR SCORE IN RECENT MEMORY, I THINK THAT'S A ANOTHER TESTAMENT TO ALL THE HARD WORK STAFF HAS PUT IN FOR THE LAST FIVE YEARS. 
          THANK YOU. 
          THANK YOU, MICHELLE. 
          THANKS, MARK. 
          UM, GREAT NEWS. 
          I'M SO PLEASED TO SEE THAT I LO AND I LOVE YOUR, UM, HOW YOU PRESENTED. 
          IT WAS NICE AND CRISP 
          [00:40:01]
AND CLEAR, UM, UH, PRESENTATION. 
          SO THAT HELPS US UNDERSTAND IT, UH, BETTER IN, IN A QUICKER WAY. 
          THE QUESTION I HAVE IS REGARDING THE CLEANLINESS SCORE THAT CONCERNS ME. 
          DO WE STILL HAVE THE SAME NUMBER OF CLEAN TEAM OUT THERE? DO WE KNOW WHO WOULD HAVE THAT INFORMATION? SO MY UNDERSTANDING IS THAT DUES TO SOME BUDGETARY CONSTRAINTS, WE WERE, WE NEEDED TO REDUCE SOME OF THOSE CONTRACTS. 
          SO TO ME, THE NUMBER MAKES SENSE. 
          AND AGAIN, NOTING THAT ALL OF THESE ARE OF EQUAL IMPORTANCE, BEING ABLE TO AS, UM, ADDRESS SOME OF THOSE, I THINK WOULD, WOULD HELP A, AGAIN, SO THERE'S A DIRECT, UM, CORRELATION BETWEEN HOW MUCH REVENUE THAT WE HAVE TO PAY FOR CLEANLINESS WAS SO IMPORTANT TO OUR, UM, CUSTOMERS. 
          AND, UM, THAT IS ONE OF THE THINGS THAT HAD TO GIVE AND IT'S REFLECTED IN THERE AND DOES MAKE SENSE NOW. 
          UM, IT, IT CONCERNS ME. 
          SO, UM, I WILL CONTINUE TO KEEP AN EYE ON THE CLEANLINESS SCORE. 
          UM, AND THOSE ARE THE END OF MY COMMENTS. 
          THANK YOU. 
          THANK YOU, ENRIQUE. 
          THANK YOU CHAIR. 
          UM, THANK YOU FOR THE PRE PRESENTATION. 
          I THINK IT'S THE BEST PRESENTATION THAT I'VE SEEN SINCE I'VE BEEN ON THIS BOARD. 
          WELCOME. 
          UM, THANK YOU. 
          I WANNA, I WANNA POINT OUT THAT THE, UM, UM, THE, THESE NUMBERS WERE GATHERED BEFORE FIFA, RIGHT? SO THE, THE POSITIVE IMPACT OF FIFA HAD NOTHING TO DO WITH THIS. 
          CORRECT. 
          OKAY. 
          THIS, THE STUDY WAS FIELDED BETWEEN MARCH 16TH AND APRIL 30TH. 
          WELL, I THINK THIS IS A CASE STUDY FOR STUDENTS OF, UM, PUBLIC TRANSIT AND, AND MANAGEMENT. 
          THIS WOULD MAKE A GREAT M-B-A-M-B-A SCHOOL TYPE OF A, UH, CASE STUDY. 
          UM, UH, CREDIT HAS BEEN GIVEN TO STAFF. 
          IT'S VERY WELL DESERVED. 
          IT'S, IT'S THE IMPLEMENTATION OF STRATEGY, THE, UH, POINT A TO BE FROM POINT A TO POINT B THAT'S BEEN GOING ON SINCE 23, I THINK. 
          SO, I MEAN, IT'S A VERY STEADY CORRELATION WITH THAT. 
          I THINK, UH, THE BOARD SHOULD, UH, TAKE SOME CREDIT AS WELL AND, AND, UH, HAVING GIVEN STAFF SOME, UH, SOME POSITIVE DIRECTION. 
          AND, AND I HAVE TO SAY THIS, THIS ISN'T NADINE LEE'S LEGACY AND IT IT HAS TO BE SAID 'CAUSE SHE, SHE KIND OF TOOK US ALL THROUGH THAT. 
          UM, AS, AS THAT IS, UM, A COUPLE QUESTIONS. 
          UM, FIRST, IS THERE A PLAN TO, UM, TO, TO COMMUNICATE, YOU KNOW, UH, UH, SORT OF DISSEMINATE THIS INFORMATION TO THE MEDIA? UM, WE, UM, THE BOARD RECEIVED A MEMO A COUPLE OF WEEKS AGO AND WE, UH, PUT OUT SOME PRESS ABOUT AND ACTUALLY GOT SOME COVERAGE. 
          UM, YOU'LL SEE THAT REFLECTED IN THE CLIPS THAT YOU ALL RECEIVED. 
          SO, UM, DEFINITELY POSITIVE AND WELL RECEIVED NEWS. 
          OH YEAH. 
          GOOD. 
          YEAH, I REMEMBER SEEING SOMETHING A COUPLE WEEKS AGO, BUT, UM, HERE I, I MAY BE BEHIND IN MY COMMUNICATIONS, UH, EMAILS. 
          UM, AND THE SECOND THING IS ON, IN TERMS OF THE NET, UH, PROMOTER SCORE. 
          DO WE KNOW HOW THAT COMPARES TO OTHER AGENCIES? YES, THERE'S ACTUALLY, UM, HOPEFULLY MY SLIDES ARE NUMBERED IN THE CORRECT WAY. 
          BUT IN THE APPENDIX YOU'LL SEE, LET ME FIND THE, IS THERE A QUESTION I COULD ASK YOU THAT YOU WOULDN'T KNOW THE ANSWER TO? ? SORRY. 
          SORRY. 
          SHE GOT IT. 
          OH, YES. 
          SLIDE 50 IS WHERE WE ARE NOTING DART COMPARED TO OTHER AGENCIES. 
          SO THE ONLY TEXAS AGENCY THAT IS CLOSE TO DART IS ACTUALLY SAN ANTONIO. 
          UM, AND YOU'LL SEE SOME REALLY STANDOUTS AT, AT 50 POINTS AS WELL. 
          BUT, UM, WE ARE AMONG GOOD COMPANY, AND AGAIN, THESE ARE PEOPLE THAT ARE, YOU KNOW, REPORTING IT OUTWARDLY, BUT, UM, WE'RE AMONG THE TOP, SO WE SHOULD BE REALLY PROUD. 
          GOOD. 
          THANK YOU. 
          CONGRATULATIONS. 
          THANK YOU, CHAIR. 
          UH, ANY OTHER COMMENTS, QUESTIONS? I JUST HAVE ONE. 
          FIRST OF ALL, UH, AGAIN, THE NPI IS JUST AMAZING CONSIDERING WHERE WE WERE FIVE YEARS AGO. 
          I'M VERY, VERY PLEASED WITH THAT. 
          THE, UH, THE QUESTION I DO HAVE THOUGH IS ON THE CLEANLINESS MIC. 
          UH, CARMEN BROUGHT THAT AND MICHELLE BROUGHT IT UP. 
          UM, I DON'T RECALL. 
          I MEAN, I, I THOUGHT LAST THIS CURRENT BUDGET YEAR IN WHICH WE ARE, WE DID NOT CUT FOR THE, THE CLEANING STAFF. 
          SO FOR THE LAST TWO YEARS, AND JAMIE, YOU CAN HELP. 
          I, I'M NOT AWARE THAT WE CUT, DID WE? TO MY KNOWLEDGE, NO. 
          OKAY. 
          WE, WE HAVE NOT REDUCED ANY FUNDING RELATED TO CLEANING CONTRACTS. 
          NOW, WHETHER OR NOT A CONTRACT MAY HAVE LAPSED AND THEY DIDN'T GET IT RENEWED IN TIME OR REPLACED, I'M, I'M NOT PRIVY TO THAT INFORMATION, BUT WE HAVE NOT FROM A BUDGETARY STANDPOINT, REDUCED BUDGET FOR CLEANLINESS. 
          SO THAT WAS A PRIORITY OF THE BOARD AT LEAST TWO, THREE YEARS AGO. 
          AND WE INCREASED, UH, SIGNIFICANTLY THE AMOUNT OF MONEY TO DO THAT. 
          AND I DON'T SEE A SIGNIFICANT INCREASE IN ANY OF THE PRIOR YEARS FROM THE OTHER ONE. 
          AND I NOTICED THAT WHETHER WE DID THAT OR DIDN'T WAS VERY LITTLE ON THE DEVIATION ON THE, ON THE, THE SCORES HERE. 
          I MEAN, IT MIGHT HAVE GONE UP FROM 52 TO 54%, SOMETHING LIKE THAT. 
          WHICH LEADS ME TO THINK SINCE WE HAD SUCH A GREAT NPI INCREASE THAT CLEANLINESS. 
          OBVIOUSLY WE WANT CLEAN TRAINS AND BUSES, BUT THE SAFETY SECURITY IS REALLY THE KEY HERE. 
          IF YOU LOOK AT THE SAFETY AND 
          [00:45:01]
SECURITY RATINGS, THOSE ARE THE ONES THAT HAVE GONE UP PRETTY CONSISTENTLY. 
          AND SO WHAT, WHAT I'D LIKE TO DO IS, I'D LIKE THE BOARD TO BE AWARE OF THE FACT IF, IF I'M READING HIS RIGHT, AS I LOOK THROUGH THERE, THE, THE DIFFERENCE IN THE EX, A WHOLE LOT OF MONEY WE SPENT ON THE SAFETY, THE, THE CLEANING, THE CLEAN TEAMS DIDN'T REALLY GET AS MUCH AS FAR AS THE RATINGS ON CLEANLINESS. 
          PEOPLE DIDN'T NOTICE IT. 
          MAYBE THEY NOTICE THE SECURITY 'CAUSE THEY HAVE PEOPLE WITH DARK UNIFORMS WALKING AROUND. 
          I DON'T KNOW. 
          BUT THAT, THAT'S AN ISSUE I THINK THE BOARD OUGHT TO TALK ABOUT. 
          AND I KNOW WE'VE GOT THE BUDGET GOING NOW, BUT I'LL LEAVE THAT TO CHAIR. 
          YEAH. 
          AND I JUST APOLOGIZE FOR MISSTATING THAT, UH, MY UNDERSTANDING WAS WRONG THERE. 
          SO THAT'S ALL. 
          NO PROBLEM. 
          UM, I THINK THOUGH, AND ONE OF THE THINGS THAT I NOTED THROUGHOUT IS, UM, HOW EACH OF THESE AREAS IS OF THAT EQUAL IMPORTANCE. 
          SO BEING ABLE TO, YOU KNOW, ENSURE THAT WE'RE DOING OUR BEST ON ALL SIDES IS HOW WE'LL CONTINUE TO SEE THAT GROWTH. 
          'CAUSE UM, I AM A PESSIMIST ACTUALLY BY NATURE. 
          AND I, MY MY QUESTION WOULD BE, YOU KNOW, AS WE CAN, HOW CAN WE, HOW CAN WE CONTINUE TO SUSTAIN THESE GAINS IS WHAT I WANTED TO UNDERSTAND. 
          AND TALKING TO THE TEAM, IT REALLY IS BEING ABLE TO INVEST IN ALL OF THESE THINGS THAT ARE OF EQUAL IMPORTANCE SO THAT WE CAN CONTINUE TO SEE THESE HIGH SCORES IN THE COMING YEARS. 
          OKAY, THANK YOU. 
          IF I MAKE ONE COMMENT IN REGARD TO THE CLEANING ISSUE, UM, RECENTLY WE'VE MADE A DETERMINATION THAT THE CLEANING SERVICES WERE NOT PERFORMING UP TO STANDARD. 
          UM, AND SO WE HAVE, UH, HAVE TAKEN SOME ACTIONS TO DETERMINE THAT. 
          SO SOME OF THIS IS NOT A REFLECTION OF, OF INCREASE OR DECREASE IN CONTRACT AMOUNT, BUT RATHER A DECREASE IN, IN ACTUAL SERVICES BEING CONDUCTED. 
          UH, MEANING THE CLEANING WAS, THEY WERE NOT DOING EVERYTHING THAT THEY WERE SUPPOSED TO DO PER BUS IN THE, THIS IS ALL DONE BETWEEN 10 O'CLOCK IN THE EVENING TO THREE O'CLOCK IN THE MORNING. 
          UH, SO YOU, IT TURNS OUT THAT WE, WE'VE HAD TO CHANGE, THIS IS JUST IN THE LAST COUPLE WEEKS, UH, OVER TO A DIFFERENT MONITORING SYSTEM SO THAT WE HAVE OUR OWN PEOPLE MONITORING IN A DIFFERENT WAY AT EACH YARD. 
          SO THERE WILL BE A DIFFERENCE IN CLEANING, UH, STANDARD AND, AND OBSERVABLE ACTUALLY STARTING NEXT WEEK. 
          THANK YOU DAVID ROY. 
          UH, THANK YOU MR. IAN FOR YOUR, UH, COMMENTS TODAY. 
          AND CERTAINLY MY COMMENTS TODAY ARE NOT MEANT TO, UH, UM, NOT CELEBRATE THESE GREAT GAINS. 
          BUT I HAD A COUPLE QUESTIONS. 
          UH, WITH REGARD TO THE BUS ONLY GAP THAT WE SAW, UH, APPARENTLY OVER THE DART SYSTEM, 43% OF OUR RIDERS, UH, USED THE BUS, BUT THEY WERE ONLY 12% OF THE RESPONDENTS. 
          CORRECT. 
          CAN YOU RESPOND TO WHY THAT IS AND HOW THAT CAME TO BE? 'CAUSE IT SEEMS LIKE THAT'S A, THAT'S A BIG DISPARITY THAT NEEDS TO BE CAPTURED. 
          YEAH. 
          YOU KNOW, I THINK JUST CONSIDERING THE CHANGES THAT HAVE OCCURRED WITH DART THE LAST TIME THAT THAT COG SURVEY WAS FIELDED, KNOWING THAT WE'RE WORKING TO INCREASE GOLINK USAGE, AND THEN AGAIN, OPENING THE SILVER LINE, UM, IT WOULD MAKE SENSE KNOWING HOW MANY MODES OF OPERATION DART HAS THAT THERE WOULDN'T BE AS MANY PEOPLE THAT ARE ONLY RIDING BUS BECAUSE YOU CAN UTILIZE ALL OF THESE TO GET AROUND. 
          SO, UM, MY THOUGHT, AGAIN, WITHOUT A CRYSTAL BALL WOULD BE THAT WHEN WE DO THE, AND WORK WITH COG ON THE SURVEY, UH, IN THE COMING YEARS, THAT NUMBER WILL ACTUALLY SHRINK BECAUSE OF WHAT I NOTED JUST NOW. 
          OKAY, GOOD, GOOD. 
          SO IT IS BEING ADDRESSED FOR OUR NEXT SURVEY, RIGHT? SO THAT SURVEY, AND AGAIN, THAT'S DONE WITH COG, WHICH IS A MUCH LARGER UNDERTAKING, MUCH BIGGER SAMPLE SIZE, AND IT'S NOT JUST STARTED, IT'S OTHER REGIONAL PARTNERS, OBVIOUSLY, UM, THAT TALKS ABOUT OVERALL RIDERSHIP ACROSS THIS REGION. 
          UH, AND SO I THINK WHAT WE'LL SEE IS THAT THERE LIKELY ARE GONNA BE FEWER PEOPLE THAT ONLY UTILIZE BUST BECAUSE OF ALL THE OTHER WAYS TO GET AROUND. 
          OKAY. 
          VERY GOOD. 
          MY, MY SECOND QUESTION HAS TO DO WITH THE CLEANLINESS ISSUE. 
          MM-HMM . 
          UH, JUST, UH, ON A JUST ANECDOTAL, UH, EVIDENCE BASED ON, YOU KNOW, WHEN I RIDE AND SOME OF MY FRIENDS RIDE, BUT THE PREVALENCE OF MARIJUANA SMELL IN THE, UH, EITHER THE BUSES OR ON THE TRAINS, UM, SEEMS TO BE CAPTURED PRETTY WELL. 
          UH, MY QUESTION HAS TO DO WITH THE DISSIPATION OF THAT SMELL AND THE PROCESSES RELATED TO THAT. 
          UH, I DON'T KNOW IF THERE IS KIND OF THE VENTILATION NEEDS TO BE IMPROVED OR WHAT THE PROCESSES ARE WHEN THAT HAPPENS, BUT MY THINKING IS THAT THIS IS SKEWING THE NUMBERS A LITTLE BIT BECAUSE THAT SMELL TENDS TO PERSIST FOR, YOU KNOW, FIVE, SIX HOURS MM-HMM . 
          I, I THINK I WOULD NEED TO PHONE A FRIEND ON WHAT OR HOW THAT VENTILATION WORKS. 
          UM, UNFORTUNATELY, MAYBE THEY GIVE US BETTER SCORES. 
          WELL, I, I THINK IT'S A BIG ISSUE. 
          UM, YEAH, NO, I, AND, UH, SOMETHING THAT, THAT WE, WE CAN'T JUST OVERLOOK. 
          YEAH. 
          UM, SO HAVING A PROCESS AND HAVING A, A, 
          [00:50:01]
A DISSIPATION PROCEDURE MM-HMM . 
          UH, I THINK IS CRITICALLY IMPORTANT, BUT I'M NOT THE EXPERT IN THIS AREA. 
          BUT, UH, AT THE SAME TIME, IT'S SOMETHING TO, TO CERTAINLY MONITOR AS YOU, UH, LOOK AT THESE ISSUES AND, AND DIVE A LITTLE BIT DEEPER. 
          UH, AND THEN MY THIRD QUESTION HAS TO DO WITH, UM, IN DALLAS COUNTY, WE HAVE 44% OF THE POPULATION THAT IS HISPANIC AND COLLIN COUNTY. 
          CERTAINLY, UH, A LITTLE LOWER THAN THAT. 
          UH, BUT IT SEEMS TO ME THAT WE HAVE A, A GAP WHERE 23% OF OUR RIDERS ARE HISPANIC ACCORDING TO YOUR DATA HERE. 
          UH, YET THE HISPANIC COMMUNITY TENDS TO BE IN THE INCOME GAPS IN THE INCOME AREAS, UH, THAT ARE THE SWEET SPOT FOR DART MM-HMM . 
          UM, JUST KIND OF THE, FROM, FROM A MARKETING PERSPECTIVE, DO WE HAVE A, UM, MARKETING ISSUE HERE? WHAT, WHAT DO YOU THINK IS CAUSING THESE NUMBERS TO BE SKEWED IN, IN SUCH A DISPARATE WAY? SO WHEN I WAS TRYING TO PREPARE TO THINK WHAT MIGHT THE KIND OF QUESTIONS I MIGHT RECEIVE BE, UM, THAT WAS ONE OF THEM. 
          AND, UH, IT'S IMPORTANT TO NOTE THAT A SATISFACTION SURVEY IS NOT GONNA TELL US WHO IS NOT WRITING AND WHY, BUT WE HAVE DONE SOME WORK TO UNDERSTAND WHY THAT PARTICULAR GROUP ISN'T WRITING, AND THE OVERWHELMING, UM, REASON WHY IS SITTING IN THEIR DRIVEWAYS, THEIR CARS, AND WITH 95% OF PEOPLE HAVING AT LEAST ONE CAR, UM, AND WITH EVERY CAR THAT YOU ADD, THAT'S DECREASING THE LIKELIHOOD OF YOU UTILIZING PUBLIC TRANSPORTATION. 
          UM, SO EVERY CAR YOU ADD LESS AND LESS LIKELY, REGARDLESS OF HOW CLOSE YOU LIVE TO A STATION. 
          I THINK BETWEEN THAT AND, UM, OCCUPATIONS AND OTHER FACTORS, UM, WE WILL CONTINUE TO SEE THAT GAP. 
          I WILL SAY THOUGH, THAT FOR THIS SURVEY SPECIFICALLY, WE HAD A CONCERTED EFFORT TO HAVE BILINGUAL PROCTORS, SO WE WERE ABLE TO SPEAK TO PEOPLE, UH, IN SPANISH WHEN NEEDED, WHICH I THINK HELPED. 
          AND IT WAS ALMOST A CUSTOMER SATISFACTION TOUCH WHEN HAVING THOSE DISCUSSIONS WITH PEOPLE. 
          UM, AND THEN FROM A MARKETING PERSPECTIVE, CERTAINLY BEING ABLE TO DO MORE, UM, UH, SPANISH LANGUAGE EFFORTS, MORE CULTURALLY APPROPRIATE EFFORTS, ALL OF THOSE ARE THINGS THAT WE HAVE, UM, HAD A FOCUS ON IN THIS LAST FISCAL YEAR. 
          AND WE'LL CONTINUE AND WE'LL DOUBLE DOWN ON IN THE COMING YEARS TO TRY TO BRING MORE PEOPLE INTO THE FOLD. 
          UM, UH, THERE IS OBVIOUSLY A, UM, A LOT OF TASK FORCES THAT HAVE BEEN CREATED, ONE SPECIFIC TO RIDERSHIP AND, AND TRYING TO, UH, ENSURE THAT WE RETAIN AND BRING AS MANY PEOPLE INTO THE FOLD. 
          SO AGAIN, HAVING AN UNDERSTANDING OF PEOPLE'S, UM, TRANSPORTATION PREFERENCES, AND FROM MY PERSPECTIVE, IT WOULD, IT WILL BE EASIER TO BRING SOMEBODY THAT POTENTIALLY HAVE USED, HAS USED DART IN THE PAST, BACK INTO THE FOLD, VERSUS SOMEBODY THAT HAS NEVER. 
          AND SO I THINK BEING ABLE TO, UM, YOU KNOW, PROMOTE DART IN DIFFERENT WAYS, UH, ESPECIALLY FOR THINGS LIKE THE AIRPORT OR EVENT RIDERS, AGAIN, HAVING PEOPLE HAVE A GOOD EXPERIENCE ON THEIR FIRST TIME AND HOPEFULLY THEY'LL TELL THEIR FRIENDS ABOUT IT AND KIND OF WE CONTINUE TO, TO GROW THE EFFORT IN THAT WAY. 
          I'M NOT SURE IF THAT ANSWERED YOUR QUESTION. 
          WELL, THANK YOU MS. CURIAN. 
          UH, YEAH, ONE OF THE THINGS THAT, UH, I'M PROPOSING IN THE BUDGET IS, IS MORE MARKETING FOR THE HISPANIC COMMUNITY. 
          I'VE BEEN PUSHING IT, UM, MY COLLEAGUES AROUND HERE, I, I HOPE, UH, WOULD AGREE WITH ME ON THAT, BUT THE NUMBERS CERTAINLY, UH, WOULD JUSTIFY THAT. 
          BUT I CERTAINLY WANT TO CONGRATULATE YOU AND, AND, AND, AND JAMIE ON, ON THE RESULTS OF THESE, UH, SERVICE. 
          THANK YOU SO MUCH. 
          THANK YOU. 
          THANK ROY. 
          MR. CHAIRMAN. 
          THANK YOU CHAIR. 
          UM, THANK YOU, ANNA. 
          I WASN'T HERE FOR THIS PRESENTATION, BUT I GOT IT, UM, ON A ONE-ON-ONE EARLIER THIS WEEK. 
          AND SO I'M GOING TO JUST KIND OF REITERATE FOR, UM, FOR MY COLLEAGUES AND FOR THE RECORD, SOME OF THE THINGS THAT I WANTED TO, UM, ENSURE THAT WE LOOKED INTO KIND OF ON A GO FORWARD BASIS. 
          NUMBER ONE WAS UTILIZING, UM, WELL, LEMME BACK UP JUST A SECOND. 
          IT'S, I THINK IT'S GREAT THAT WE ARE SURVEYING, UM, OUR CURRENT RIDERS AND, AND, AND ASKING THEM, UM, YOU KNOW, WHAT MOTIVATES THEM TO RIDE TRANSIT AND, AND WHAT COULD WE BE IMPROVING UPON? I THINK EQUALLY AS IMPORTANT, ESPECIALLY AS WE'RE LOOKING AT, YOU KNOW, SOME OF OUR RIDERSHIP PATTERNS AND THE TRENDS OVER THE NEXT COUPLE OF YEARS IS, UM, LOOKING ALSO AND ASKING ALSO OUR PREVIOUS RIDERS, UM, WHY EITHER THEY ARE NOT, OR, OR WHY THEY ARE TAKING, UM, TRANSIT AS WELL. 
          AND SO, UM, I'VE ASKED THEM TO LOOK INTO SOME OF THE DATA SETS AND REACH OUT TO THOSE, UM, PEOPLE IN INDIVIDUALLY, EITHER THROUGH EMAILS OR, OR PHONES. 
          OBVIOUSLY WE'VE BEEN COLLECTING THAT DATA ON THE TOP OF THIS, UH, CUSTOMER SATISFACTION, UM, SURVEY. 
          SO THAT'S NUMBER ONE. 
          AND THEN ASK THE QUESTION IF THEY'RE NOT, IF THEY, IF THEY INDICATE THAT THEY'RE NO LONGER RIDING TRANSIT, THEY ONCE FILLED THIS SURVEY OUT, MEANING THAT THEY PREVIOUSLY WERE, THEN GO THROUGH A SERIES OF QUESTIONS AND I'LL LEAVE IT UP TO, TO YOUR TEAM TO FIGURE THAT OUT. 
          ALSO, UM, I DON'T KNOW HOW MUCH WE TALKED ABOUT THIS AS, AS A BOARD HERE, BUT IT WAS VERY INTERESTING TO ME, THE SILVER LINE, UM, NUMBERS. 
          [00:55:01]
AND, YOU KNOW, THERE'S A GREAT DEBATE ON, YOU KNOW, WHAT ACTUALLY DRIVES RIDERSHIP. 
          IS IT COVERAGE? IS IT FREQUENCIES? AND YOU KNOW, WHAT'S PERFORMING HEAD LEAPS AND BOUNDS IS A SILVER LINE, AND THAT'S ON A 30 AND 60 MINUTE FREQUENCIES. 
          AND SO THERE ARE THINGS THAT ARE HAPPENING SPECIFICALLY WITHIN SILVER LINE THAT ARE DRIVING HIGH RESULTS, AND I WANT US TO LOOK MORE INTO THAT. 
          AND THEN, UM, SPECIFICALLY ON PAGES, I THINK IT WAS 16 THROUGH 20, UM, ASKING, UH, OR RECONFIGURING THE DATA SET ONLY FOR CHOICE RIDERS. 
          UM, AND, AND ANSWERING THE QUESTION, SO YOU ALREADY HAVE IT, JUST KIND OF RECONFIGURE IT FOR, FOR, FOR ME. 
          UM, IF YOU COULD PLEASE GIVE THAT TO ALL BOARD MEMBERS AS WELL. 
          ABSOLUTELY. 
          THANK YOU MR. CHAIR. 
          AND THEN, UH, MICHELLE HAD ANOTHER COMMENT. 
          YEAH, JUST REAL QUICK, UM, FOLLOWING UP ON ROY'S QUESTIONS, I THINK IT'S GREAT HOW YOU CAN CUSTOMIZE, UM, THE PEOPLE WHO ARE ASKING THESE QUESTIONS TO OUR MANY DIFFERENT COMMUNITIES OF RIDERS THAT WE HAVE. 
          SO, AND I WAS ALSO PLEASED TO SEE, UM, A VERY HIGH SATISFACTION FOR THE, UM, ASIAN AMERICAN COMMUNITY. 
          MM-HMM . 
          WERE THERE ANY, UM, OF THE, I GUESS YOU CALL THEM PROCTORS THAT, UH, USED OR WERE F UH, FAMILIAR WITH THE DIFFERENT ASIAN LANGUAGES? SO THE ONES THAT WE FOCUSED ON WERE ENGLISH AND SPANISH. 
          OKAY. 
          UM, SO WE STILL GOT THAT SAME HIGH SCORE. 
          OKAY. 
          UM, THANK YOU VERY MUCH. 
          THAT WAS THE QUESTION I HAD. 
          ANY OTHER COMMENTS? ALRIGHT, WE'RE MOVING ON TO ITEM 15. 
          AND MR. CHAIR, THE FLOOR IS YOURS. 
          ALRIGHT, THANK YOU, UH, MR. VICE CHAIR FOR FILLING IN FOR THAT PERIOD OF TIME. 
          UH, NEXT ITEM IS BRIEFING ON GOAL 2.0, TASK FORCE, AND FUTURE CONSIDERATIONS. 
          GOOD AFTERNOON. 
          I'M TINA MERCK PIERRE, I'M VICE PRESIDENT OF MOBILITY STRATEGY AND INNOVATION, AND TODAY I AM GONNA PROVIDE AN UPDATE ON THE WORK, THE GOLINK 2.0 TASK FORCE AND SOME OF THE OBSERVATIONS THAT CAME OUT OF THAT WORK. 
          NOW, AS MR. LEININGER DISCUSSED DURING THE BUDGET WORKSHOP, THIS EFFORT STARTED AS A REVIEW OF GOLINK, BUT AS WE GOT FURTHER INTO THE WORK, IT CAME CLEAR THAT WE NEEDED TO LOOK BEYOND THE INDIVIDUAL SERVICE IMPROVEMENTS. 
          TODAY I'LL BRIEFLY WALK THROUGH HOW WE APPROACH THE WORK, WHAT WE HEARD, WHAT WE LEARNED, AND SOME OF THE WORK, UM, THAT ALREADY UNDERWAY, AND A FEW THINGS THAT WE ARE BEGINNING TO CONSIDER AS WE LOOK AHEAD. 
          SO THIS WORK STARTED AS AN ASSESSMENT OF THE CURRENT PROGRAM IN THE BROADER MOBILITY MARKET. 
          WE COMPARE GOLINK WITH CHANGING EXPECTATIONS AROUND SPEED, SIMPLICITY, TRANSPARENCY, AND THE CUSTOMER EXPERIENCE. 
          WE ALSO USED AN INTERNAL QUESTIONNAIRE TO HEAR DIRECTLY FROM THE DEPARTMENT'S INVOLVED IN PLANNING AND OPERATIONS, UM, AS WELL AS VARIOUS OTHER PORTIONS OF OUR DEPARTMENTS. 
          FROM THAT WORK, WE IDENTIFIED INITIAL GAPS, WHICH WERE AROUND REPORTING SERVICE CHANGES, TECHNOLOGY, COST GOVERNANCE, AND THE CUSTOMER EXPERIENCE. 
          AND THAT LED TO THE FORMATION OF GO PASS 2.0, WHICH IS THE TASK FORCE, UH, GOAL LINK 2.0. 
          WE ALSO MET WITH OUR SERVICE AREA CITIES BECAUSE WE WANTED THEIR EXPERIENCE AND PRIORITIES TO REFLECT IN THIS WORK. 
          FROM THERE, WE ORGANIZED AND WORKED INTO FOUR FOCUSED AREA, UM, THAT WAS OPERATIONS, RELIABILITY, CUSTOMER EXPERIENCE, AND ENGAGEMENT, TECHNOLOGY AND DATA AND STRATEGY AND SERVICE DESIGN. 
          NOW, EACH OF THESE TIGER TEAMS FOCUSED ON A DIFFERENT PART OF THE PROGRAM AND WORKED IN WEEKLY SPRINTS TO EVALUATE IS ASSIGN GAPS AND DEVELOP THE RECOMMENDATIONS. 
          WE THEN BROUGHT THAT WORK BACK TO THE FULL TASK FORCE SO WE COULD LOOK AT THE PROGRAM COLLECTIVELY RATHER THAN ADDRESSING EACH IMPROVEMENT OPPORTUNITY INDEPENDENTLY. 
          NOW, THE FOCUS GROUP TOOK A FAIRLY COMPREHENSIVE LOOK ACROSS OUR ENTIRE GOLINK PROGRAM. 
          THROUGH THAT WORK, THE TIGER TEAM GENERATED MORE THAN 60 IDEAS AND OPPORTUNITIES THROUGH THIS PROCESS, WHETHER THAN BRINGING FORWARD THESE 60 SEPARATE ACTIONS, WE WORKED THROUGH THOSE IDENTIFIED WHERE, UH, THERE WERE OVERLAPS AND CONSOLIDATED THEM INTO SMALL SETS OF RECOMMENDATIONS ADDRESSING A LARGER GAP. 
          WE HAVE FOUND THE GOAL WAS NOT SIMPLY TO FIX INDIVIDUAL GOAL LINK GAPS, IT WAS TO BETTER UNDERSTAND WHAT NEEDS TO BE STRENGTHENED SO WE CAN MANAGE THE PROGRAM MORE EFFECTIVELY GOING FORWARD. 
          NOW, MR. LEININGER COVERED THIS SLIDE DURING THE, UH, BUDGET WORKSHOP, SO I'M NOT GONNA REPEAT, UM, AND GO OVER THIS SLIDE AGAIN. 
          BUT SINCE THEN, WE'VE MET WITH RICHARDSON ETTE AND FARMER'S BRANCH. 
          WE'RE STILL WORKING, UH, WAITING 
          [01:00:01]
TO HEAR BACK FROM GLEN HEIGHTS AND ROE HILL, AND WE'RE WORKING WITH DALLAS TO SCHEDULE THEIR SESSION. 
          WE'LL CONTINUE TO INCORPORATE ANY OF THOSE FEEDBACK INTO THE WORK THAT HAS BEEN PROVIDED AS WE MOVE FORWARD. 
          NOW, HERE IS ANOTHER SLIDE THAT WAS ALSO PRESENTED IN THE BUD, UH, THE BUDGET WORKSHOP. 
          I DO WANNA HIGHLIGHT THREE THINGS THAT WE HEARD CONSISTENTLY HERE. 
          SO FIRST, THE CITIES WANT MORE OPTIONALITY, HOW MOBILITY SERVICES CAN BE PROVIDED BASED ON INDIVIDUAL CITY NEEDS. 
          SECOND SERVICE AWARENESS CONTINUES TO BE AN OPPORTUNITY. 
          WE HEARD THAT MANY TIMES THAT WE NEED TO DO MORE TO HELP RESIDENTS UNDERSTAND WHAT GOLINK IS, HOW IT'S TO BE USED, AND WHERE IT CAN TAKE THEM, UH, TO AND FOR. 
          AND FINALLY, THE CONVERSATIONS WERE VERY CONSTRUCTIVE. 
          THE CITIES EXPRESSED STRONG WILLINGNESS TO CONTINUE WORKING WITH DART AS WE THINK THROUGH THE FUTURE OF MOBILITY. 
          SO WHAT WE LEARNED, A LOT OF THE KEY FINDINGS, WELL FIRST PARTNERSHIPS WITH THE CITIES, WE HEARD THAT THEY WANT US TO BE MORE PROACTIVE IN THE PLANNING WITH THEM, COMMUNICATE MORE REGULARLY, PROVIDE BETTER INFORMATION ABOUT HOW THEIR SERVICE IS PERFORMING, AND IMPROVE THE AWARENESS AND BRANDING OF THE SERVICE. 
          WHAT WE'VE ALSO HEARD IS GOVERNANCE. 
          WE NEED TO BE MORE CLEAR ABOUT ROLES AND RESPONSIBILITIES, HOW DECISIONS ARE MADE, AND HOW WE HOLD PROVIDERS ACCOUNTABLE, AND HOW GAPS ARE ESCALATED AND RESOLVED. 
          WE ALSO HEARD ABOUT PERFORMANCE. 
          WE NEED TO, UH, BE CONSISTENT WITH A SET OF MEASURES. 
          SO WE ALL ARE LOOKING AT THE SAME INFORMATION, WHETHER IT'S STAFF, WHETHER IT'S OUR EXECUTIVE LEADERSHIP TEAM, OUR BOARD, OR OUR CITIES. 
          WE'VE ALSO HEARD ABOUT SERVICE FLEXIBILITY. 
          OUR CITIES ARE DIFFERENT AND THEIR MOBILITY NEEDS ARE DIFFERENT. 
          WE NEED MORE THAN ONE WAY TO PROVIDE SERVICE, BUT THOSE SERVICES STILL NEED TO OPERATE WITHIN DART STANDARDS AND UNDER REGULATORY COMPLIANCE. 
          WE ALSO HEARD ABOUT TECHNOLOGY. 
          SO PART OF THAT WAS WE, THERE'S SEVERAL SYSTEMS AND PROVIDERS THAT WE SUPPORT THE PROGRAM TODAY. 
          WE NEED THOSE SYSTEMS TO INTEGRATE BETTER USE CONSISTENT DATA STANDARDS AND WORK TOGETHER MORE EFFECTIVELY TO SUPPORT THE OPERATIONAL PERFORMANCE REPORTING AND THE DASHBOARDS THAT WE'RE ALSO GONNA TALK ABOUT TODAY. 
          AND FINALLY, THE FINANCIAL SUSTAINABILITY. 
          WE NEED A CONSISTENT APPROACH FOR UNDERSTANDING THE FULL COST OF OUR SERVICES, DETERMINING FUNDING RESPONSIBILITIES AND EVALUATING WHERE WE MAKE FUTURE INVESTMENTS. 
          SO THESE SIX AREAS REALLY BECAME THE FOUNDATION FOR THE RECOMMENDATIONS AND WHAT WE DEVELOPED. 
          AND SO THIS IS KIND OF SOME EARLY ACTION, UM, THAT HAD TAKE PLACE THAT CAME OUT OF THE WORK AND DEVELOPED WITH THE TEAM. 
          WE CALL THIS THE PHASE ONE GO LINK DASHBOARD. 
          AND THE DASHBOARD WAS PROVIDED TO CITY STAFF SO THEY COULD LOOK AT SEVERAL KEY PERFORMANCE METRICS FOR GOLINK ZONES WITHIN THEIR CITIES, INCLUDING RIDERSHIP WAIT TIME, ONE TIME PERFORMANCE TRIP COMPLETIONS, AND THE ACTUAL CUSTOMER EXPERIENCE ITSELF. 
          THIS GIVES OUR CITY GREATER VISIBILITY INTO HOW GOLINK IS PERFORMING IN THEIR COMMUNITIES. 
          AND WE'VE CONTINUED THIS WORK TO BUILD ON AND WOULD LIKE TO SHOW YOU WHAT WE HAVE FOR PHASE TWO. 
          SO WITH PHASE TWO, WE HAVE A DEMONSTRATION FOR YOU TODAY. 
          I'M GONNA HAVE PRIMA TO COME UP FROM OUR TECHNOLOGY DEPARTMENT TO WALK US THROUGH THIS FOR ABOUT 10 MINUTES. 
          HERE YOU GO, PRIMA. 
          GOOD AFTERNOON, BOARD CHAIR AND GREETINGS TO DISTINGUISH BOARD OF DIRECTORS. 
          MY NAME IS PRIMA ALI. 
          I'M THE SENIOR MANAGER WITH SOFTWARE ENGINEERING AND DATA ANALYTICS PART OF DATA TECHNOLOGY. 
          I'M HERE TO INTRODUCE THE SERVICE AREA, CITY RIDERSHIP, DASHBOARDS, AND WALK THROUGH HOW WE CAME UP WITH THESE DASHBOARDS AND HOW IT'S PERTAINING TO THE GOAL 2.0 STRATEGIC INITIATIVE FOR DART. 
          AS PART OF THE GOAL 2.0 STRATEGIC INITIATIVE DART DEVELOPED TWO PUBLIC FACING MONTHLY RIDERSHIP DASHBOARDS THAT ADDRESS OUR CITY'S NEED. 
          THE DASHBOARDS ARE CREATED USING DART'S ENTERPRISE REPORTING PLATFORM, WHICH IS TABLEAU AND REFLECT TWO FULL YEARS OF SOURCE DATA AUTOMATED BY THE DEVELOPED DATA PIPELINES AND CENTRALIZED FROM 
          [01:05:01]
OUR ENTERPRISE DATA WAREHOUSE ON PREMISE. 
          CURRENTLY THE CITY RIDERSHIP DASHBOARDS ARE DEPLOYED TO OUR INTERNAL REPORTING PLATFORM AND ARE READY TO BE LAUNCHED EXTERNALLY POST BOARD APPROVAL. 
          THE TWO DASHBOARDS FOLLOW SIMILAR NAVIGATION LAYOUT FUNCTIONALITY FOR EASE OF USE AND ARE ENABLED TO BE INTERACTIVE IN NATURE, PROVIDING SUMMARY DETAILS AND ADDITIONAL MAP USE FOR SPECIFIC AND CERTAIN DATA SETS. 
          I'M HERE TO DEMONSTRATE LIVE THE TWO DASHBOARDS AND WE CAN GO GO THROUGH EACH OF THE DASHBOARDS. 
          FIRST OFF BEING THE ALL MODES RIDERSHIP DASHBOARD. 
          IN THE ALL MODES RIDERSHIP DASHBOARD, YOU ARE LOOKING AT A SUMMARY OVERVIEW OF THE SYSTEM PERFORMANCE FOR THE CURRENT FISCAL YEAR WITH THE BOARDINGS. 
          UH, FOR CURRENT FI 26 AS IT STANDS, AVERAGING THE WEEK WEEKDAY BOARDINGS AND HOW IT'S TRENDING COMPARED TO SIMILAR MONTH FROM PREVIOUS YEAR. 
          WE HAVE COME UP WITH DATA STANDARDS AND REPRESENT DATA IN MILLIONS ACROSS THE DASHBOARDS AS WELL AS HAVE FORMULATED THE DATA FORMAT TO BE A SINGLE DISMAL FOR YOU. 
          TO NOTE ON THE LEFT SIDE, YOU SEE THE FISCAL YEAR SERVICE AREAS AND TRANSIT MODES, MODES AS THE DATA PARAMETERS ARE THE DATA SELECTORS FOR EASE OF INTERACTIVITY AND TO ENSURE THAT WE CAN INDEPEND INDEPENDENTLY ANALYZE THE DATA AND REFRESH THE KEY PERFORMANCE INDICATORS THAT ARE REPRESENTED. 
          ON THE SUMMARY DASHBOARD. 
          UP TOP, YOU SEE THE TOTAL RIDERSHIP SPLIT BY THE WEEKDAY SATURDAY AND SUNDAY AND HOW IT'S TRENDING FROM CURRENT YEAR COMPARED TO PREVIOUS YEARS. 
          RIGHT BELOW YOU HAVE THE PERFORMANCE INDICATOR BY TOP SERVICE AREA, BY TRANSIT MODE, SERVICE AREAS, AS WELL AS WHAT THE PERCENTAGE WITHIN THE SERVICE CITIES CURRENTLY STANDS AS. 
          THE SLICE AND DICE OF THE DATA IS ALSO SEGREGATED BY SERVICE AREA, BY TRANSIT MODE, BY SERVICE SCHEDULE, WHICH IS A MONTHLY TREND OF PERFORMANCE SHOWING THE TOTAL RI RIDERSHIP SPLIT BY WEEKDAY SATURDAY AND SUNDAY. 
          FOLLOWED BY YOU WOULD SEE THE SERVICE AREA AND TRANSIT MODE TOTAL GRAND RIDERSHIP, WHICH IS REPRESENTED FOR ACROSS SERVICE AREAS BY ALL MODES. 
          EACH AND SPECIFIC CHARTS HAVE CERTAIN DATA SELECTORS, SUCH AS THE SERVICE AREA AND TRANSIT MODE CHART, WHICH YOU CAN NAVIGATE AND USE THE SLIDER FOR DYNAMIC REFRESH OF THE DATA AND MAKE SURE THAT THE RIDERSHIP NUMBERS ARE SUMMARIZED AT THE SERVICE AREA BY MODE. 
          FOLLOWED BY YOU HAVE THE RIDERSHIP TREND BY TRANSIT MODE DENSITY MAP, WHICH SHOWS AGAIN RIDERSHIP TOTALS IN MILLIONS ACROSS THE TRANSIT MODES AND THE CHANGE IN RIDERSHIP PERCENTAGE, WHICH IS AN YEAR OVER YEAR VARIANCE ACROSS FISCAL MONTHS, FISCAL YEAR, AS WELL AS THE SERVICE AREAS AND HOW THE PERFORMANCE INDICATORS HAVE BEEN TRENDING YEAR OVER YEAR. 
          EACH OF THE DASHBOARD CAN ADDITIONALLY BE REFLECTED TO REFLECT THE RAW DATA BY CLICKING ON THE ADVANCED FILTERS AND CHOOSING YOUR SELECTOR TO BE DISPLAYED IN MILLIONS OR THOUSANDS. 
          THE DATA IS REFRESHED DYNAMICALLY TO PLOT THE ACTUAL RIDERSHIP TOTAL, WHICH IS SUMMARIZED AS A TOTAL RIDERSHIP. 
          ON THIS DI PAGE, THERE IS A DETAILED TAB WHICH GETS YOU TO THE DETAILED RAW DATA, WHICH IS PRETTY MUCH, UM, UH, REPRESENTED AS COUNT OF RIDERSHIP, UNLINKED, BOARDINGS. 
          AND ON THE LEFT SIDE YOU HAVE FISCAL YEAR, QUARTER, FISCAL MONTH AND SERVICE AREA FOR YOUR DATA SELECTORS TO BE ENABLED. 
          THE CROSS, UM, TAB VIEW GIVES YOU THE FLEXIBILITY FOR IT TO BE INDEPENDENTLY SELECTED AND THE ANALYSIS CAN BE, UH, ON THE FLY. 
          EACH OF THE PAGES HAVE NAVIGATION LINKS TO PDF WHERE YOU CAN EXPORT THE STATIC VIEW OF THE DATA IN A NEW TAB ON THE BROWSER, AS WELL AS AN FAQ PAGE, WHICH WALKS YOU THROUGH IN A Q AND A FORMAT OF HOW YOU CAN NAVIGATE AND USE THE DASHBOARD GENERALLY. 
          THE SECOND DASHBOARD IS A DEEP DIVE INTO THE LIGHT RAIL BOARDINGS AND HOW THE SERVICE PERFORMANCE IS TRENDING ACROSS SERVICE AREAS, WHICH THE LIGHT RAIL IS SERVED 
          [01:10:01]
BY. 
          AGAIN, WE FOLLOWED A STANDARD LAYOUT WHEREIN WE PRESENT THE SERVICE AREA NETWORK OVERVIEW OF CURRENT YEAR COMPARED TO THE SIMILAR, UH, MONTH FROM PREVIOUS YEAR, AS WELL AS ON THE LEFT SIDE, YOU HAVE THE DATA SELECTORS TO CHOOSE FROM BY FISCAL YEAR SERVICE AREAS AND BY LINE, THE TOP ROW REPRESENTS TOTAL RIDERSHIP DISTRIBUTION BY WEEKDAY SATURDAY AND SUNDAY, HOW THE AVERAGES ARE TRENDING, AS WELL AS WHAT IS THE PERCENTAGE TREND FROM CURRENT YEAR TO PREVIOUS YEAR. 
          BELOW YOU'LL SEE DEEP DIVE INTO THE LIGHT RAIL BOARDINGS BY SERVICE AREA BY TOP LINE, BY TOP STATION, AS WELL AS BY TIME PERIOD. 
          AGAIN, ADDITIONAL INDICATORS ARE PROVIDED IN A DATA SLICE AND DICE BY SERVICE AREA FOR SERVICE AREA, CITIES, AS WELL AS BY EACH LINE WITHIN THE LIGHT RAIL SERVICE. 
          THE SERVICE SCHEDULES IS A MONTH OVER MONTH TREND OF TOTAL RIDERSHIP DISTRIBUTION, AGAIN, SPLIT BY WEEKDAY, SATURDAY AND SUNDAY, AND LIGHT RAIL VOTINGS ADDITIONALLY HAVE A QUARTER ROLLUP BY LINE AND BY SERVICE AREAS, WHICH YOU CAN, UM, AGAIN CHOOSE, UH, INDEPENDENT SELECTOR TO INCLUDE DALLAS AS WELL AS VIEW, UH, OF HOW OTHER SERVICE AREAS ARE PERFORMING. 
          EXCLUDING DALLAS, THE FISCAL YEAR SLIDER IS ENABLED ON THE CHANGE IN RIDERSHIP PERCENTAGE ON BOTH THE DASHBOARDS. 
          AND HERE YOU COULD CHOOSE YOUR YEAR SELECTOR BY CLICKING ON THESE ARROWS AS WELL AS HOW THE MONTH OVER MONTH TRENDING OR THE YEAR OVER YEAR VARIANCE IS CALCULATED ACROSS MONTH, FISCAL YEAR AND AND SERVICE AREA. 
          AT THE BOTTOM WE PROVIDED RIDERSHIP BY TIME PERIOD. 
          THIS IS A DISPLAY OF HOW IT'S, UH, TRENDING, UH, OVER THE INTERVALS OF THE DAY BY HOUR OF DAY BY STATION. 
          GIVES YOU THE RIDERSHIP DENSITY, UH, AT STATIONS AND BY DEFAULT WE HAVE PRESENTED THE TOP 15 STATIONS ACROSS LIGHT RAIL BOARDINGS. 
          EACH OF THE DASHBOARD CHARTS HAVE HELPFUL TIPS AND SCREEN TIPS THAT ARE ENABLED TO GET TO THE RAW DATA, AND THE TOTALS ARE DISPLAYED IN A SINGLE DECIMAL POINT WITH INCLU INCLUSIVE OF ROUNDING, UH, WHICH IS APPLIED. 
          THE INFO ICONS GIVE GIVE YOU ADDITIONAL CONTEXT AND DATA INFORMATION PERTAINING TO EACH OF THE CHARTS AND DESCRIBE A BRIEF DIS SNIPPET OF WHAT THE CHART ENTAILS. 
          AGAIN, YOU CAN CLICK ON THE DETAILS TO GET TO THE OVERVIEW OF THE ACTUAL DATA. 
          USE THE SLIDE PAN ON THE LEFT SIDE BY, UH, FISCAL YEAR, MONTH, YEAR SERVICE AREA, AS WELL AS THE LIGHT RAIL IS ENABLED BY STATION FILTER AND ALSO THE TIME PERIOD, WHICH IS AT THE FAR BOTTOM PDF EXPORTS. 
          THE STATIC CONTENT INTO A NEW TAB AND FAQ PAGE IS ENABLED ACROSS ALL PAGES. 
          AGAIN, FOR EASE OF USE AND INFORMATION, WHICH YOU CAN, UM, GET THROUGH, UH, TO REFER FROM. 
          CLICKING ON THE SUMMARY WILL TAKE YOU BACK TO THE HOMEPAGE AND LIGHTRAIL IS ENABLED WITH A MAP VIEW, WHICH GIVES YOU THE RIDERSHIP DENSITY ACROSS STATIONS ON EACH OF OUR LIGHT RAIL MODES BY LINE AND CLICKING ON EACH OF THE SERVICE AREAS OR THE LINE SELECTOR WILL FURTHER DRILL INTO THE MEM THE SERVICE AREA POLYGON ON THE MAP TO PLOT THE RIDERSHIP TOTALS ACROSS STATIONS WITHIN THAT SERVICE AREA. 
          LEGENDS ARE ADDED ON THE MAP DIS DISPLAY AS WELL AS NOTATIONS OF ADDITIONAL FILTERS ARE AVAILABLE FOR ANY ADDITIONAL FILTERS, WHICH YOU WOULD WANT TO, UH, MAKE SURE YOU WOULD WANT TO DEEP DIVE INTO. 
          CURRENTLY THIS IS DEPLOYED IN OUR INTERNAL TEST ENVIRONMENT AND IS AVAILABLE TO GO LIVE POST-APPROVAL. 
          IN CONCLUSION, BOTH THE DASHBOARDS ARE AVAILABLE READY TO GO, AS WELL AS HAVE FOLLOWED AN ITERATIVE DATA MODEL, A DASHBOARD DESIGN AND DEVELOPMENT, AND AN APPROACH WHICH IS PRACTICED FROM PROTOTYPING TO THE FINAL DELIVERY OF THESE TWO DASHBOARDS. 
          AND TOGETHER, UH, PART OF, UH, MULTIPLE DEPARTMENTS INCLUDING TECHNOLOGY DATA, AS WELL AS 
          [01:15:01]
SOFTWARE ENGINEERING TEAMS AND SUBJECT MATTER EXPERTS FROM STRATEGY, FINANCE, SERVICE PLANNING, AS WELL AS MARKETING TEAMS COLLABORATED TO PRODUCE THESE FINAL DASHBOARDS IN OUR INTERNAL ENVIRONMENT. 
          THE KEY TAKEAWAYS, WHICH I WANT THE BOARD TO NOTE INCLUDE CROSS-FUNCTIONAL COLLABORATION WITH THE DE DELIVERY OF THESE RIDERSHIP DASHBOARDS, WHICH SATISFY THE GOAL OF CITY NEEDS, AS WELL AS ENABLING THE SELF SERVICE ANALYTICS, WHICH IS SUPPORTED BY ENTERPRISE DATA AND ENGINEERING FOUNDATION, WHICH IS RELIABLE AND SCALABLE ON PREMISE. 
          AND FINALLY, A NEW PUBLIC FACING TRANSPARENCY PLATFORM FOR CITY SPECIFIC TRANSIT PERFORMANCE, WHICH IS DATA DRIVEN. 
          THIS CONCLUDES MY DEMONSTRATION AND THANK YOU. 
          THANK YOU PRIMA. 
          SURE. 
          AND AS WE CONTINUE ON WITH THE PRESENTATION, I'LL GET BACK TO WHAT WE HAVE PHASE TWO, WE DO HAVE PHASE THREE AND SUBSEQUENT PHASES COMING ON. 
          WE KNOW THAT THIS IS GOING TO BE, UH, PUT OUT TO OUR CITIES SO THAT CAN BE AWARE AND WE ARE GONNA BE COLLECTING FEEDBACK, SO IF THERE'S ANY OTHER METRICS THAT YOU'RE INTERESTED IN, WE'D BE HONORED TO SEE WHAT THOSE ARE. 
          ALSO, IN THE SUBSEQUENT PHASES, WE'RE GONNA TALK ABOUT PEER TRANSIT AS WELL, SO MAKING SURE THAT INFORMATION IS READILY AVAILABLE. 
          SO 
          [15. *Briefing on GoLink 2.0 Task Force and Future Considerations (Presenters: Patrick J. Kennedy/Trenise Winters)]
WITH THAT, I WANTED TO CONTINUE HERE WITH THE LOOKOUT. 
          SO A LOOK AHEAD HERE IS IS THAT THERE ARE A FEW THINGS THAT ARE HAPPENING WITH OUR CITIES AND IN MOBILITY MARKET THAT WE NEED TO BE THINKING ABOUT. 
          AND SO SOME OF THE WORK THAT IS ALREADY BEING SHAPED BY CONVERSATIONS HAPPENING WITH OUR CITIES, LET'S FIRST START WITH IRVING. 
          UM, SO IN DISCUSSIONS WITH IRVING, THEY HAVE INDICATED THAT THEY WOULD PREFER FOR US TO BRING BACK THE SERVICE WITHIN DART. 
          UM, IN DISCUSSIONS WITH ADDISON, ADDISON IS PLANNING TO REMAIN WITH VIA FOR THE NEXT FISCAL YEAR WHILE WE CONTINUE WORKING ON THE INTEGRATION WITHIN THE GO PASS APP FOR THEIR ADDISON ORBIT. 
          AND SO THE FY 2026 AND PROPOSE FY 2027 BUDGETS INCLUDES $800,000 FOR A NEW GOLINK ZONE IN ADDISON, WHICH ORIGINALLY WAS PLANNED FOR APRIL OF THIS YEAR AND LATER DEFERRED TO OCTOBER FOLLOWING THE ELECTION. 
          NOW, ADDISON, AS THEY CURRENTLY OPERATE, ADDISON ORBITS THROUGH VIA TRANSPORTATION INDICATED TO US THE STAFF IN JUNE. 
          THEY ASKED US TO CONSIDER USING THE BUDGETED FUNDS TO SUPPORT THEIR SERVICE RATHER THAN LAUNCH A SEPARATE GOLINK ZONE. 
          AND SO THIS WOULD ALLOW ADDISON TO CONTINUE WITH THEIR PREFERRED DEDICATED SERVICE, WHICH IS ACTUALLY BRANDED VEHICLES, RATHER THAN USING OUR FIXED SUPPLY MODEL, UH, MIXED SUPPLY MODEL PROVIDED DURING OUR CURRENT CONTRACT. 
          NOW STAFF WILL BE BRINGING BACK, UM, AN AGREEMENT, UM, IN TO THE BOARD IN THE FUTURE FOR CONSIDERATION. 
          THE ARRANGEMENT WOULD ALSO ALLOW US THE OPPORTUNITY TO LEARN FROM THAT ADDISON MODEL AS WE EVALUATE ADDITIONAL SERVICE OPTIONS AND CUSTOMER PREFERENCES FOR GOING BEYOND FY 2027. 
          AND AS FAR AS PLANO, PLANO IS UNDER DISCUSSION, UH, LONG-TERM SERVICE AND PROVIDER PREFERENCES ARE BEING EVALUATED BY THEM. 
          BUT THESE DISCUSSIONS SHOW THAT OUR CITIES HAVE DIFFERENT MOBILITY NEEDS AND PREFERENCES, WHICH IS WHY WE ARE EXPLORING A GREATER FLEXIBILITY WITHIN THE GOLINK PROGRAM. 
          AND WE ARE SEEING MORE OPTIONS THAT ARE COMING IN THE MARKET ON HOW THESE TYPES OF SERVICES CAN BE DELIVERED. 
          OTHER PROVIDERS, SUCH AS VIA OFFER MORE TURNKEY OPTIONS FOR CUSTOMIZED SERVICE. 
          WE BELIEVE GOLINK COULD PROVIDE SIMILAR FLEXIBILITY, BUT IT WOULD REQUIRE SOME CHANGES TO OUR CURRENT MODEL. 
          WE ARE ALSO LOOKING AT WHETHER DIFFERENT PROVIDERS COULD DELIVER DIFFERENT LEVELS OR TYPES OF SERVICES THROUGH OUR GOLINK PROGRAM. 
          THAT COULD INCLUDE OTHER MICROT TRANSIT PROVIDERS, TNCS LIKE UBER AND LYFT TRANSPORTATION, UH, NETWORK, UH, UH, PROVIDERS AND OTHER QUALIFIED, UH, PROVIDERS THAT WE SEE. 
          AND I COULD NOT LEAVE HERE WITHOUT TALKING ABOUT AUTONOMOUS VEHICLES. 
          SO AUTONOMOUS VEHICLES ARE BECOMING MORE AND MORE REALISTIC CONSIDERATIONS. 
          COMPANIES SUCH AS WAYMO WAY MOBILITY, TESLA AND OTHERS ARE EXPANDING THEIR CAPABILITIES, AND WE'RE BEGINNING TO SEE THE THEM MOVING IN THAT MARKET. 
          BEYOND SMALL PILOTS, THEY ACTUALLY HAVE LARGE FLEETS, UM, IN OUR AREA THAT ARE BEING DEPLOYED. 
          AND THERE ARE MANY, UH, THERE MAY BE EVENTUALLY OPPORTUNITIES FOR US TO LEVERAGE AVS FOR TARGETED GOAL LINK SERVICES BASED ON THE CITY'S PARTICULAR NEEDS. 
          [01:20:01]
NOW, THESE ARE NOT RECOMMENDATIONS OR DECISIONS THAT WE'RE TRYING TO MAKE TODAY. 
          UM, THEY ARE OPTIONS WE BELIEVE THAT ARE IMPORTANT TO EVALUATE. 
          AS WE THINK ABOUT WHAT GOAL LINK COULD LOOK LIKE GOING FORWARD, SOME OF THESE OPTIONS WILL TAKE TIME TO DEVELOP, AND WE ESTIMATE THAT WE NEED ABOUT THREE TO SIX MONTHS TO DEVELOP AND EVALUATE THESE SERVICE ALTERNATIVES THAT COULD BE BROUGHT TO THE CITIES FOR CONSIDERATIONS AS A PART OF THE FY 2028 PLANNING. 
          SO IN CONCLUSION, WE WANT TO SHARE THE WORK THAT THIS TASK FORCE HAS COMPLETED. 
          WE WANTED TO TALK ABOUT WHAT WE'VE HEARD FROM THE CITIES. 
          WE WANTED TO TALK ABOUT SOME OF THE EARLY WORK THAT PRIMA HAD SHOWED TO US FROM THE DASHBOARD AND SOME OF THE OPTIONS THAT ARE BEGINNING, UH, THE BEGINNING TO EVALUATE HOW GOLINK CONTINUES AND SHOULD EVOLVE. 
          THERE'S MORE WORK TO BE DONE, THIS IS NOT IT. 
          UH, WE WILL CONTINUE TO WORK WITH OUR CITIES, WE WILL CONTINUE TO WORK WITH OUR EXECUTIVE LEADERSHIP TEAM, OUR NEW CEO, AND DETERMINE THE APPROPRIATE PATH TO GO FORWARD. 
          AND SO WITH THAT, THAT'S THE END OF OUR PRESENTATION AND WE'LL BE MORE THAN HAPPY TO ANSWER ANY QUESTIONS OR RECEIVE YOUR COMMENTS AND CONTINUE. 
          JUST ONE QUICK COMMENT, UM, THAT THIS REFLECTS SOME INFORMATION AND REQUESTS THAT WERE COMING FROM THE CITIES AND THE MEETINGS I HAD WITH THEM. 
          UH, WE WOULD LIKE TO, UH, OF COURSE PRESENT THIS INFORMATION IN THE CITY MANAGER MEETING ON THURSDAY. 
          UH, WE ARE PREPARED TO BRING THIS ONLINE, WHAT YOU SAW IN THE DEMO ON THE 31ST, UH, WITH THE, IT'S, IT'S READY TO GO. 
          WE COULD RELEASE IT TOMORROW, BUT WE WANT, WANTED TO MAKE SURE YOU ALL HAD SEEN IT FIRST, THAT THE CITY MANAGERS HAD ALL SEEN IT AND UNDERSTOOD HOW IT CAN WORK FOR THEM. 
          IT'S TAILORED SO THAT THEY CAN SELECT OUT THEIR CITY, THEIR MODES, UH, IN, IN THE WAY THAT THEY WANNA LOOK AT IT. 
          UH, THIS WAS A CONSISTENT REQUEST THAT I GOT, UH, WHEN I WAS DOING THE ROUND, SO TO SPEAK. 
          SO THANK YOU VERY MUCH FOR THE TEAM. 
          THIS ALL CAME TOGETHER IN ABOUT SEVEN WEEKS, AND I WANNA REALLY APPLAUD THEM FOR THEIR WORK, MR. ENOCH. 
          WOW, THAT'S ALL I CAN SAY. 
          AS, WOW, THAT DASHBOARD BLEW ME AWAY. 
          I'M TRYING TO THINK HOW LESS TIME I WOULD'VE HAD TO SPEND IN AUSTIN AND IN CITIES FOR THE LAST TWO YEARS AND KNOWING NOW THAT ALL THIS INFORMATION WE HAD, WE JUST DIDN'T HAVE IT IN A SERVICEABLE OR A COMMUNICABLE FORMAT, UH, FRUSTRATES ME. 
          BUT GOLLY, I FEEL FREE. 
          I, I, I FEEL LIKE THIS IS GONNA BE ONE OF THE GAME CHANGERS FOR US, NOT JUST BECAUSE OF THE INFORMATION IT'LL GIVE, THE CITIES INFORMATION WILL GIVE TO STAFF. 
          WHERE ARE WE MORE, WHERE ARE WE MORE EFFICIENT? WHAT'S WORKING, WHAT'S NOT WORKING? UH, THIS IS A TOOL THAT, AND DAVID, I KNOW YOU'RE BEHIND THIS. 
          I KNOW YOU ARE BECAUSE WE TALKED WEEKS AGO ABOUT HOW YOU WERE HEARING THE SAME THINGS THAT RANDALL AND GARY AND I HAD HEARD FOR WEEKS AND MONTHS AND MONTHS OUT IN THE CITIES. 
          AND GOSH, LO AND BEHOLD, WE HAVE SOMEONE IN THAT SEAT WHO DID SOMETHING ABOUT IT. 
          SEVEN WEEKS LATER, WE'VE GOT A GEM. 
          SO REALLY, REALLY EXCITED ABOUT THIS. 
          I, I, I, I WANT TO ASK ONE OTHER THING ABOUT THE, UH, THE, UH, UH, THE, THE, UH, WHEN IT GOES ONLINE, EVERYBODY, IT'S NOT JUST FOR THE CITY, IT'S NOT FOR STAFF. 
          SO IT'S GONNA BE A PUBLIC TRANSPARENCY THING, SO ANYBODY AND EVERYBODY CAN LOOK AT IT, PUNCH IT UP, JUST SO THEY WANT TO MANIPULATE IT, ET CETERA. 
          AND WE'LL BE ADDING TO IT. 
          OKAY? UH, I JUST, I, I, I'M, I'M, I'M SPEECHLESS, SO I'LL BE SPEECHLESS. 
          I'M DONE, . 
          THANK YOU. 
          WE'LL TAKE THAT. 
          UM, MR. KENNEDY, AND THEN MS. JUAN KRAUSE. 
          THANK YOU, CHAIR. 
          UH, I GUESS I JUST ECHO WHAT MAYOR ENOCH, UH, SAID BECAUSE THAT DASHBOARD LOOKS INCREDIBLE. 
          I, UH, I CAN'T WAIT TO TO PLAY AROUND WITH IT. 
          AND, UH, SO I'M WAITING FOR THE 31ST, I GUESS. 
          , UH, A COUPLE QUESTIONS ON SLIDE SEVEN. 
          UH, I'M ASSUMING THIS IS THE CITY'S SAYING THAT THEY WANT SERVICE FLEXIBILITY. 
          WHAT DO THEY MEAN BY SERVICE FLEXIBILITY? BECAUSE THAT SOUNDS, UH, SOMEWHAT VAGUE AND VAGUELY OMINOUS TO ME. 
          SO A PART OF THAT IS BRANDING OF THEIR VEHICLES. 
          IT'S THE ABILITY TO BRAND THEIR VEHICLES, MAYBE IN SOME INSTANCES, TO HAVE IT JUST FOR SPECIAL EVENTS. 
          UM, I KNOW UNIVERSITY PARK, PART OF THE DISCUSSION THAT WE HAD WITH THEM IS AROUND THE GAMES, HIGH SCHOOL GAMES, ALSO FLEXIBILITY ON THE HOURS. 
          NOW, WE WOULD, UH, LIKE TO PREFER FOR IT TO TIE IN FROM A REGIONAL PERSPECTIVE IN OUR CURRENT BUS AND RAIL SERVICES, BUT THIS IS THE KIND OF FEEDBACK THAT WE'RE HEARING FROM THE COMMUNITY. 
          UM, IN SOME AREAS, THE WAIT TIMES MAY BE A LITTLE DIFFERENT THAN WHAT WE TYPICALLY HAVE. 
          SO THAT LEVEL OF FLEXIBILITY IS WHAT WE'VE HEARING FROM THE CITIES. 
          OKAY. 
          I VERY MUCH LIKE THE IDEA OF SORT OF A 
          [01:25:01]
RAMPED UP SERVICE FOR SPECIAL EVENTS. 
          I THINK THAT MAKES, THAT MAKES A LOT OF SENSE, ESPECIALLY IF THOSE EVENTS HAPPEN TO BE IN AREAS THAT AREN'T IN, UH, SORT OF RAIL COVERAGE AREAS OR, OR HIGH FREQUENT BUS SERVICE. 
          UM, AND IT'S NOT WRITTEN HERE, BUT YOU MENTIONED DURING THE TALK ON THE SLIDE THAT IT HAS TO BE WITHIN OUR SERVICE STANDARDS. 
          UH, AND SO I THINK THAT'S, THAT'S VERY IMPORTANT TO STATE. 
          UH, WHEN YOU'RE HAVING THESE CONVERSATIONS. 
          ARE THE CITIES AWARE OF THE SERVICE STANDARDS AND THE, THE RAMIFICATIONS OF DEVIATING FROM THOSE STANDARDS? AND THIRD QUESTION, SORRY. 
          UH, WHY THOSE SERVICE STANDARDS WERE DRAFTED IN THE WAY THEY WERE? SO A COUPLE OF THINGS IS THIS WAS A LISTENING SESSION. 
          WE REALLY WANTED TO HEAR FROM THE CITIES. 
          AND SO THE QUESTIONS THAT WE ASKED WERE OPEN-ENDED, AND WE WANTED TO ACTUALLY TO, TO HAVE CONSTRUCTIVE FEEDBACK. 
          SO SERVICE STANDARDS WERE NOT A PART OF THE DISCUSSION, AND I CAN'T SAY THAT THE CITIES KNOW ABOUT 'EM OR NOT, BUT IT IS OUR RESPONSIBILITY TO PROVIDE THAT TO THEM. 
          UM, I WILL SAY THAT WE WILL BE BRINGING BACK AS A SERVICE PLANNING AND SCHEDULING TEAM, A RECOMMENDED NEW SET OF STANDARDS. 
          WE REALIZE IN REVIEWING THE CURRENT SERVICE STANDARDS, WE DID NEED TO EXPOUND OFF OF ON DEMAND, WHICH IS THE GOAL LINK SERVICE AS WELL. 
          SO WE'RE GONNA BE RECOMMENDING SOME CHANGES IN THE FUTURE. 
          RIGHT NOW, STAFF IS ACTUALLY DOING AN ASSESSMENT, SOME BENCHMARKING WITH OTHER, UH, TRANSIT CITIES TO SEE HOW WE CAN IMPROVE THE OVERALL STANDARDS. 
          AND THAT'S INCLUDING GOLINK. 
          OKAY. 
          WELL, I LOOK FORWARD TO THAT PROCESS BECAUSE THE STANDARDS TO ME ARE, ARE CRITICAL TO, UM, TO PROTECTING THE AGENCY FROM A COST PERSPECTIVE, UH, WITH THIS PARTICULAR TYPE OF SERVICE, AS WELL AS THE QUALITY OF THE SERVICE, RIGHT? BECAUSE THOSE, THOSE GUARDRAILS KIND OF HOLD ALL THAT TOGETHER. 
          UH, SO AS WE WORK THROUGH THAT, I THINK IT'S GONNA BE VERY IMPORTANT THAT WE GET THOSE RIGHT, UH, AND THAT WE COMMUNICATE THE REASONING BEHIND STANDARDS TO, UH, THE CITIES. 
          AND SO THAT WE DON'T, WE DON'T NECESSARILY GET INTO, WE CAN DO ANYTHING YOU WANT KIND OF TERRITORY. 
          AND, AND IF I MAY ADD, PART OF THAT IS FTA REQUIREMENTS TOO. 
          SO THERE ARE REGULATORY REQUIREMENTS THAT WE HAVE TO STAY CONSISTENT WITH, ALSO WITH A DA. 
          SO WE WANNA MAKE SURE WE KEEP THAT IN CONSIDERATIONS AS WE LOOK AT UPDATING THOSE STANDARDS. 
          UH, AND THEN ON SLIDE 12, UH, YOU TALKED ABOUT RECONFIGURING GOLINK. 
          UM, I GUESS THAT'S WHAT WE WERE JUST TALKING ABOUT IS POTENTIALLY REVISITING THOSE, THOSE SERVICE STANDARDS. 
          UM, AND HERE IT TALKS ABOUT CUSTOMIZED SERVICE OPTIONS. 
          UM, IF THOSE DO END UP BEING SOMETHING THAT IS POTENTIALLY OUTSIDE OF SERVICE STANDARDS, WHATEVER THEY END UP BEING, UH, WE MAY WANT TO EVEN ALLOW FOR SOME KIND OF HYBRIDIZED APPROACH WHERE THERE'S AN ADDITIONAL COST SHARING. 
          YOU KNOW, IT'S KIND OF LIKE, YOU KNOW, STREETCAR ARE KIND OF A HYBRIDIZED MODEL WHERE THERE'S A LOT OF DIFFERENT FUNDING SOURCES THAT GO INTO THE OPERATIONS OF IT. 
          AND SO I THINK THAT MIGHT BE SOMETHING THAT COULD BE ON THE TABLE TO MAKE SURE THAT WE CAN ACTUALLY DELIVER SOMETHING THAT MAYBE OUTSIDE OF WHAT OUR SERVICE STANDARDS END UP SAYING, WELL, YOU SOUND LIKE YOU READ SOME OF THE RECOMMENDATIONS THAT WE HAVE BEEN PUTTING TOGETHER. 
          SO YEAH, THAT'S A PART OF THE CONSIDERATION THAT WE WANTED TO, UM, PRESENT TO LEADERSHIP AND THEN EVENTUALLY TO THE BOARD ON HOW WE CAN MOVE FORWARD WITH THAT. 
          OKAY. 
          THANK YOU. 
          THANK YOU CHAIR. 
          MR. JUAN KRATON AND MR. SLAGEL. 
          THANK YOU CHAIR. 
          UM, I, AGAIN, I, I HAVE A COMMENT AND A QUESTION. 
          MY COMMENT IS, THE INFORMATION BOTH FROM THE QUANTITATIVE AND QUALITATIVE STANDPOINTS IS SUPERB. 
          UM, THE AMOUNT OF INFORMATION, UM, IS REALLY SOMETHING THAT I THINK THE CITIES HAVE BEEN ASKING FOR FOR A LONG TIME. 
          I THINK IF ANYONE HAS A QUESTION IS HAVE WE TURNED A PAGE ON OUR, OUR MEMBER CITY AND DART RELATIONSHIPS? I THINK THAT WE HAVE, I THINK THAT WE NEED TO CONTINUE WITH THAT COMMUNICATION. 
          THEY HAVE TO BE PARTNERS HAND IN HAND IN THIS, UM, UH, MEASUREMENTS, UH, AND DATA COLLECTING. 
          UH, IN THIS PARTICULAR PROJECT, UH, DART IS THE ONE OF THE LARGEST, IF NOT THE LARGEST MICROT TRANSIT, UM, PROVIDER IN THE US. 
          I THINK THAT WE CONTINUE TO SHOW LEADERSHIP BY WHAT WE'RE DOING HERE. 
          I WOULD BE SURPRISED, UH, IF THERE WAS ANOTHER, UH, MICROT TRANSIT PROJECT IN THE US THAT WOULD HAVE AS MUCH INFORMATION AS THIS HAD. 
          DID YOU HAVE A CHANCE TO SEE WHAT WAS OTHER TRANSIT AGENCIES WERE DOING IN THE MICRO TRANSIT, UM, FIELD? YES. 
          SO PART OF THE WORK THAT WE DID WAS SOME BENCHMARKING WITH OTHER TRANSIT AGENCY, UNDERSTAND WHAT THE SERVICE WAIT TIMES WERE, WHO THEY WERE PARTNERING WITH, THE DIFFERENT TYPES OF SERVICE DELIVERY. 
          AND I WOULD SAY ACROSS THE COUNTRY, THEY'RE FAIRLY 
          [01:30:01]
DIFFERENT. 
          YOU CAN'T REPLICATE MICRO TRANSIT, NOT EVEN WITHIN OUR OWN 12 SERVICE AREA CITIES. 
          AGAIN, THEY'RE ALL DIFFERENT, BUT THAT BENCHMARKING AT INDUSTRY REVIEW WAS CONDUCTED AS A PART OF IT. 
          I THINK THAT THIS ROBUST ANALYSIS AND TRANSPARENT DATA IS SOMETHING THAT OTHER AGENCIES CAN LOOK TO DART TO HELP REPLICATE OR HELP, UM, INFORM HOW THEY DO TRANSIT ACROSS THE NATION. 
          I THINK I, I LOVE THAT WE ARE BEING A LEADER IN THIS SPACE, SO THANK YOU VERY MUCH. 
          THANK YOU. 
          AND I WILL SAY, UM, WHEN SPEAKING WITH THE NINE CITIES, WE BOUGHT OUR OPERATIONS TEAM WITH US, UM, OUR SERVICE PLANNING TEAM WITH US. 
          WE ALSO BOUGHT OUR VENDORS 'CAUSE WE WANTED TO KNOW IF WE HAD A PROBLEM WITH THE OPERATIONS, TRANSDEV AND ALSO OUR TECHNOLOGY PROVIDERS. 
          BEAR, LET'S TALK ABOUT WHAT THE ISSUES ARE. 
          WE ASKED THE QUESTION. 
          SO IT WAS A GROUP EFFORT THERE. 
          UM, AND THEN ALSO JUST WITH THE TASK FORCE, IT WAS NOT A ONE PERSON SHOW. 
          EVERY STITCH OF THIS ORGANIZATION WAS INVOLVED IN THAT TASK FORCE. 
          AND WE STRETCHED OUT EVEN FURTHER WHEN WE DID THE TIGER TEAM. 
          SO I CAN'T NAME ONE SPECIFIC PERSON, BUT I WILL, ONE PERSON I WILL NAME IS TWO, KNOW FROM OUR FINANCE DEPARTMENT. 
          HE'S BEEN DOING RIDERSHIP FOR THE PAST 20 YEARS. 
          HE'S HAD THIS DATA IN HAND FOR MANY YEARS. 
          SO I JUST WANNA AT LEAST GIVE HIM KUDOS THAT NOW WE HAVE IT AUTOMATED SO EVERYONE CAN SEE IT. 
          I FORGOT TO ASK MY QUESTION, WHICH WAS ON PAGE SEVEN. 
          UM, WHAT I NEED SOME CLARITY OF WHAT YOU MEAN BY ESCALATION PATH. 
          YOU MEAN SERVICE BUDGETARY BOTH. 
          SO ESCALATION PATH IN TWO WAYS. 
          AND ONE OF THEM I WILL STATE IS IN OUR RESPONSES TO OUR CUSTOMERS. 
          AND I'M GONNA BE TRANSPARENT HERE IN THE EVALUATION FOR RESPONSES TO THE CUSTOMER, IT'S TAKEN US SOMETIMES 14 DAYS TO GET BACK WITH OUR CUSTOMERS, WHICH OF COURSE, THAT IS NOT ACCEPTABLE. 
          THERE ARE SOME THINGS THAT WE NEED TO DO FROM A TECHNOLOGICAL PERSPECTIVE THAT WE'VE BEEN DISCUSSING THAT WILL FURTHER AUTOMATE THE PROCESS AND THEN ALSO UNDERSTANDING THE RIGHT ROLES AND RESPONSIBILITIES BEHIND THAT. 
          OKAY. 
          I'M GONNA TALK WITH YOU OFFLINE ON A LITTLE BIT MORE ON THAT. 
          I WON'T TAKE ANY MORE TIME HERE AT THE PRESENT. 
          THANK YOU SO MUCH. 
          NO PROBLEM. 
          CHAIR GEL. 
          YEAH, THANK YOU. 
          CHAIR. 
          ARE THESE, AS YOU'VE GONE THROUGH THIS, I'M ASSUMING YOU'RE CONSIDERING VARIABLE FARES, UH, DISTANCE BASED FARES, SOME THINGS LIKE THAT, THAT HELP US RECOVER OUR COSTS AS WE ARE EXPAND BECAUSE THIS WILL EXPAND OUR SERVICE DRAMATICALLY OVER TIME AND WE HAVE TO HAVE A FLEXIBILITY TO BE ABLE TO COVER THOSE COSTS. 
          AND I, I'M ASSUMING THAT'S ALL PART OF YOUR ANALYSIS? YES, THAT IS, THAT'S PART OF THE FRAMEWORK AND THAT'S THE BEGINNING STAGES OF THAT. 
          IT'S THE FUNDING AND WHO'S GONNA PAY FOR IT, AND WHAT DO WE CONSIDER AS MICRO TRANSIT, AS A BASELINE, WHAT IS OUR STANDARD? AND ANYTHING THAT'S BEYOND THAT IS WHAT WOULD BE THE FUNDING SOURCE. 
          I KNOW IN SPEAKING WITH ONE CITY, THEY SAID, WELL, YOU KNOW, POTENTIALLY WE COULD, THE CITY COULD BRING IN GRANTS OR OPPORTUNITIES AND ALSO THERE'S GMP FUNDING THAT COULD BE SUPPORTED FOR MAYBE THOSE ADVANCED ENHANCED SERVICES THAT THEY'RE LOOKING FOR. 
          OKAY. 
          THANK YOU. 
          VERY GOOD LOOKING FORWARD. 
          YEAH. 
          HOW THIS EVOLVES. 
          THANK YOU, MR. MCGREGOR. 
          THANK YOU CHAIR. 
          UH, IF I COULD GET MARKETING TO COVER YOUR EARS FOR A SECOND. 
          THIS IS MY FAVORITE, UH, PRESENTATION SO FAR. 
           . 
          I HEARD YOU SAY THAT TOO. 
          THAT'S ALL I WANTED. 
          OKAY. 
          THANK YOU. 
          THEY'RE BOTH GREAT, BUT THANK YOU. 
          THANK YOU. 
          THIS WAS REALLY EXCITING. 
          THANK YOU. 
          HE DONE. 
          ANYONE ELSE? OKAY, UM, REAL QUICK, UM, I WANNA ECHO SOME OF MY COLLEAGUES' COMMENTS, UM, TO, TO DAVID AND, UM, TO TINA. 
          UM, YOU KNOW, DAVID HAS TAKEN ON THIS ROLE OF INTERIM, AND I THINK HE'S TRYING TO GO FOR INTERIM CEO OF THE YEAR IF THERE WERE AN APTA AWARD OR SOMETHING GIVEN THAT FOR IT . 
          UM, AND, AND I THINK IT'S MY UNDERSTANDING THAT DAVID HAS KIND OF TAKEN THIS, THIS APPROACH, UM, ON CREATING THESE KIND OF SMALL TEAMS ON SOME OTHER FOCUS AREAS. 
          AND SO, UM, DAVID, THANK, THANK YOU FOR REALLY TAKING, UH, THE BULL BY THE HORNS, UM, IN YOUR ROLE. 
          UM, AND SPECIFICALLY KIND OF, UH, TACKLING THESE TASKS. 
          UM, TINA, THERE'S SOMEONE WATCHING RIGHT NOW, AND I KNOW THEY ARE BECAUSE I TALKED TO THEM ON MY, ON MY DRIVE OVER HERE, UM, THAT SAID, WHERE HAVE WE BEEN HIDING YOU? AND SO, UM, I JUST WANT TO, AGAIN, THANK YOU FOR, UM, THE WORK THAT YOU'VE BEEN DOING UP UNTIL THIS POINT ON THIS. 
          UM, A COUPLE WEEKS AGO, UH, JEFF BASS AND I WERE RIDING THE TRAIN AND HE ASKED ABOUT KIND OF THIS SPECIFIC 
          [01:35:01]
THING, AND I KNEW KIND OF SOME OF THE STUFF THAT WAS HAPPENING, BUT, UM, LIKE MARK SAID, YOU KNOW, WE KNEW THAT THE DATA EXISTED. 
          UH, WE'VE JUST NOT ALWAYS HAD IT IN A WAY THAT SPEAKS VERY SIMPLY AND PLAINLY TO PEOPLE. 
          AND IT COULD HAVE POTENTIALLY SAVED US SOME OF THE, THE THINGS THAT WE'VE GONE THROUGH. 
          BUT I'M GLAD TO KNOW THAT WE DO, UM, THAT WE DO HAVE IT NOW BECAUSE, AND THIS MAY COME ACROSS KIND OF HARSH, BUT I DON'T REALLY MEAN IT THAT WAY. 
          BUT WHEN YOU, WHEN YOU DON'T KNOW HOW THINGS WORK, YOU QUESTION EVERYTHING. 
          UM, AND THAT'S FROM NOT UNDERSTANDING HOW GRAVITY WORKS AND QUESTIONING THE EARTH BEING FLAT, UM, OR ARE WE DELIVERING SERVICES AND ARE WE DELIVERING IT TO THE CITIES THAT, THAT ARE A PART OF THIS ORGANIZATION? AND SO, UM, HOPEFULLY ON A GO FORWARD BASIS, UM, ALL OF OUR MEMBER CITIES, OUR GENERAL PUBLIC, OUR STAKEHOLDERS, UM, OUR BOARD REALLY DIVE INTO THESE AND, AND WATCH IT AND BRING IDEAS ON, YOU KNOW, COLLECTIVELY HOW WE CAN MAKE, UM, THIS SYSTEM BETTER. 
          BUT IT'S FIRST ADDRESSING, UM, THE DATA, WHICH SO MANY PEOPLE HAVE ASKED ABOUT. 
          AND, UM, THIS IS DELIVERING ON THAT. 
          SO WITH THAT, UH, WE DEFINITELY THANK, THANK YOU FOR THE PRESENTATION. 
          THANK YOU. 
          OKAY. 
          WE WILL MOVE ON NOW. 
          OUR NEXT ITEM IS 
          [17. +Election of a Trial Board Hearing Official to Fill a Vacancy for an Unexpired Term ending September 30, 2028 (Presenters: Gary Slagel/Jesse Salazar)]
THE ELECTION OF A TRIAL BOARD HEARING OFFICIAL TO FILL A VACANCY FOR AN UNEXPIRED TERM ENDING SEPTEMBER 30TH, 2028. 
          WHILE HE'S COMING, JUST ALSO WANT TO SHOUT OUT, UM, TO GENTLEMEN RIGHT HERE WEARING BOW TIES. 
          GOOD LOOK, . 
          ALRIGHT. 
          I FILLED IN FOR YOU, SIR. 
          ALRIGHT, THANK YOU, SIR. 
          UH, GOOD AFTERNOON. 
          BOARD MEMBERS CHAIRMAN, UH, JESSE SALAZAR, DAR BOARD ADMINISTRATOR HERE TO, UH, PRESENT THE RESULTS OF THE ELECTION FOR A TRIAL BOARD HEARING OFFICIAL WHOSE TERM EXPIRES SEPTEMBER 30TH, 2028. 
          OKAY. 
          QUICKLY GO OVER WHAT WE'RE GOING OVER TODAY. 
          WE'LL GO OVER THE PURPOSE OF THE TRIAL BOARD, YOUR DUTY TO ELECT THE NOMINATION PROCESS USED TO FILL THIS VACANCY. 
          SOME GENERAL INFORMATION ABOUT THE POSITION, UH, THE ELECTION PROCESS, THE SCHEDULE WE LAID OUT FOR YOU A COUPLE OF MONTHS AGO, AND THE RESULTS. 
          SO PRETTY MUCH EVERYBODY KNOWS THE PURPOSE OF THE TRIAL BOARD SERVES AS THE FINAL ARBITER OR AUTHORITY FOR DECIDING INDIVIDUAL GRIEVANCES FILED BY HOURLY EMPLOYEES. 
          OKAY. 
          YOU DO HAVE A DUTY TO ELECT, UH, THE HEM SECTION 8.9, I BELIEVE STATES THAT THE, UH, TRIAL PANELISTS COMPOSED OF NINE MEMBERS ELECTED BY THE AUTHORITIES BOARD OF DIRECTORS. 
          UH, WE DID LOSE, UH, A ARBITRATOR DUE TO A RESIGNATION. 
          UH, THE HEM FURTHER STATES THAT THE VACANCIES WILL BE FILLED WITH THE, UH, ACCORDANCE WITH THIS PROCEDURE. 
          SO WE HAD TO GO THROUGH A FULL ELECTION. 
          AGAIN. 
          UH, NOMINATION QUALIFICATIONS, UH, INDIVIDUAL EMPLOYEES OR EMPLOYEE REPRESENTATIVES MAY NOMINATE A PERSON TO SERVE ON THE TRIAL BOARD. 
          UH, THE NOMINATION FORM IS PROVIDED BY THE OFFICE OF BOARD SUPPORT AND REQUIRES BIOGRAPHICAL DATA AND QUALIFICATIONS OF THE NOMINEES, INCLUDING EXPERTISE IN THE LABOR, IN THE AREA OF LABOR RELATIONS. 
          THE MINIMUM REQUIREMENTS ARE THAT THERE MUST BE A MEMBER OF THE NATIONAL ACADEMY OF ARBITRATORS, UH, LABOR ARBITRATOR ON THE ROSTER OF THE AMERICAN ARBITRATOR ASSOCIATION, EXCUSE ME, THE AMERICAN ARBITRATION ASSOCIATION AND OR THE FEDERAL MEDIATION AND CONCILIATION SERVICE. 
          THEY MUST RESIDE LOCALLY OR BE WILLING TO TRAVEL WITHOUT TRAVEL COMPENSATION. 
          AND THEY MUST HAVE SIGNED THEIR NOMINATION FORM, UH, INDICATING THEIR WILLINGNESS TO SERVE ON THE PANEL. 
          OKAY, THE ELECTION PROCESS, I JUST POINT OUT A COUPLE THINGS THAT THERE WAS A NOMINATION PERIOD, UM, AND WE'LL GO INTO A LITTLE BIT DEEPER DE MORE DETAIL IN THE, UH, IN THE CHRONOLOGY OF THE, UH, THE ELECTION PROCESS AND, UH, A COMMENT PERIOD, WHICH, UH, WE RECEIVED, UH, FEEDBACK FROM OUR STAKEHOLDERS AND WE PROVIDED TO THE BOARD. 
          SO THE BOARD DOES, UH, VOTE, UH, TO APPOINT THIS PERSON. 
          AND THE HEM STATES THAT NOTE EARLIER THAN ONE WEEK AFTER THE NOMINATION FORMS AND WRITTEN COMMENTS ARE CIRCULATED TO THE BOARD. 
          UH, WE DID THAT I BELIEVE IN LATE JUNE. 
          UH, AGAIN, UH, WE HAD TO FOLLOW THE PROCESS TO APPOINT NINE MEMBERS AS DUE TO DO ONE. 
          SOME GENERAL INFORMATION ABOUT THE POSITION. 
          IT IS A THREE-YEAR TERM. 
          IT STARTED BACK IN OCTOBER, ONE OF 25 WHEN YOU APPOINTED, UH, NINE PANELISTS, UH, AND END SEPTEMBER 30TH OF 28TH. 
          THE COMPENSATION IS $200 AN HOUR OR, UH, $3,000 MAX PER CASE. 
          IF A HEARING IS SCHEDULED AND IT IS CANCELED, UH, 24 HOURS PRIOR TO THAT HEARING. 
          UH, THE ARBITRATOR GETS TO COLLECT A $200 FEE. 
          OKAY, 
          [01:40:01]
SO HERE'S, HERE'S THE SCHEDULE WE USE TO FILL THIS VACANCY. 
          UH, WE STARTED BACK IN MAY AND JUNE FOR THE SOLICITATION, UH, OF, FOR THE NOMINATION. 
          UH, FORTUNATELY WE FILLED ALL THE REQUIREMENTS AS, UH, THAT ARE PRESCRIBED IN THE HEM. 
          UH, WE HAD OUR NOMINATION PERIOD, WE HAD OUR COMMENT PERIOD. 
          WE DISTRIBUTED A MEMO TO THE EMPLOYEES ADVISING THEM OF THE QUALIFICATIONS AND DEADLINES. 
          UH, ON THE 29TH OR PRIOR, I BELIEVE PRIOR TO THE 29TH, WE DISTRIBUTED ALL OF THAT INFORMATION TO THE BOARD MEMBERS. 
          YOU GOT IT IN MULTIPLE EMAILS BECAUSE THERE WAS SO MUCH OF IT ON THE, UH, 22ND. 
          THE BALLOTS WERE DUE ON THE 24TH. 
          UH, I SERVE AS THE SECRETARY OF THE TRIAL BOARD, UH, COUNTED THE BALLOTS AND WE WILL DISPLAY THE RESULTS HERE SHORTLY. 
          AND THEN TODAY WE, UH, ANNOUNCED A FORMAL ELECTION AGAIN FOR A TERM TO EXPIRE SEPTEMBER 30TH, 28. 
          SO NOW FOR THE RESULTS. 
          SO WE, UH, WE GOT 10 NOMINEES, UH, WHICH IS PRETTY IMPRESSIVE TO FILL ONE POSITION 'CAUSE WE GOT 10 NOMINEES TO FILL NINE POSITIONS. 
          SO, UH, I WANT TO EXTEND MY GRATITUDE TO OUR TRIAL BOARD REPRESENTATIVE ALEX BARKER, WHO DID A WONDERFUL JOB ON THIS SOLICITATION TO GENERATE THIS MUCH INTEREST. 
          AND, UH, BUT OF THE 10 NOMINEES WE GOT, UH, THE MAJORITY VOTES WERE GIVEN TO HONORABLE ANN ASHBY. 
          SO STAFF'S RECOMMENDATION IS TO APPOINT THE HONORABLE ANN ASHBY AS A TRIAL BOARD HEARING OFFICIAL TO FILL THE UNEXPIRED TERM ENDING SEPTEMBER 30TH, 2028. 
          KATIE, A MOTION TO APPROVE MOVE APPROVAL. 
          SO MOVED. 
          IT'S BEEN MOVED BY MS. JUAN KRAUSS AND SECOND BY MR. MCGREGOR. 
          NO DISCUSSION. 
          C AND NONE. 
          PLEASE INDICATE YOUR VOTE. 
          LIEUTENANT FAVOR, ZERO IN OPPOSITION. 
          THAT MOTION PASSES. 
          OUR NEXT 
          [20. *Discussion of Fiscal Year 2027 Annual Budget and 20-Year Financial Plan (Presenters: Gary Slagel/Jamie Adelman)]
ITEM IS THE DISCUSSION OF FISCAL YEAR 2027 ANNUAL BUDGET AND 20 YEAR FINANCIAL PLAN. 
          AND I THINK JAMIE IS THINKING ABOUT LEADING IT. 
          ALRIGHT, GO FOR IT. 
          . 
          GOOD AFTERNOON. 
          UM, JAMIE ALMAN, EVP AND CFO. 
          AND I, I JUST LIKE TO SAY THAT I'M VERY HURT THAT THIS ISN'T EVERYONE'S FAVORITE PRESENTATION. 
          UM, EVERY YEAR. 
          , JUST KIDDING. 
          SORRY. 
          YOU OVER IT. 
          I'M GONNA GO AHEAD AND TURN THIS OVER TO SENATOR. 
          SHOULD Y'ALL WANT TO WALK THROUGH THE, THE BRIEF PRESENTATION? THANK YOU. 
          UH, SENATOR OVO, A VP OF FINANCIAL PLANNING AND ANALYSIS. 
          AND AS JAMIE MENTIONED, UH, HAS PREPARED SOME SLIDES, UH, THAT INCLUDE, UH, COVERAGE OF THE PROPOSED BUDGET, UH, FOR FY 2027 AND THE 20 YEAR FINANCIAL PLAN. 
          UH, AND AGAIN, THIS INCLUDES A LOT OF INFORMATION THAT THE BOARD HAS HEARD IN PREVIOUS PRESENTATIONS. 
          UH, SO THIS SERVES AS MORE OF A REFRESHER FOR THE BOARD. 
          UH, BUT IF THE BOARD WOULD PREFER TO SKIP THE PRESENTATION AND GO STRAIGHT TO DISCUSSION AND FOR COMMENTS, UH, WE WOULD BE HAPPY TO DO SO. 
          OKAY. 
          OKAY. 
          SO MOVING FORWARD, UH, LOOKING AT THE FINANCIAL PLANNING CALENDAR, UH, THIS SERVES AS MORE OF A ROADMAP FOR THE, THE BUDGET. 
          AGAIN, THE BOARD HAS SEEN THIS IN PREVIOUS, UH, PRESENTATIONS. 
          UM, AND SO WHERE WE CURRENTLY ARE, UH, THIS PAST AUGUST 11TH, UH, THE COMMITTEE OF THE WHOLE IN THE BOARD APPROVED THE DIS DISTRIBUTION OF THE PROPOSED FFR 2027 ANNUAL BUDGET AND 20TH FINANCIAL PLAN. 
          UH, TODAY, AUGUST 25TH, UH, WE ARE CONTINUING THE DISCUSSION OF THE PROPOSED BUDGET AND FINANCIAL PLAN. 
          AUGUST 27TH, WE'LL BE BRIEFING THE SERVICE AREA, CITY MANAGERS AND FINANCE DIRECTORS ON THE BUDGET AND FINANCIAL PLAN. 
          AND THEN IN SEPTEMBER, LOOKING FOR A BOARD AND COMMITTEE OF THE WHOLE CONSIDERATION OF THE PROPOSED BUDGET AND FINANCIAL PLAN. 
          HERE WE HAVE A SUMMARY VIEW OF THE PROPOSED FI 2027 BUDGET. 
          UH, WE HAVE THE THREE BUDGET LINE ITEMS THAT THE BOARD APPROVES ON AN ANNUAL BASIS, JUST GOING DOWN THE LIST, OPERATING AT 7, 9, 7 0.7 MILLION, UH, CAPITAL, AND NOT OPERATING AT 8 1 7 0.5 MILLION. 
          AND THIS IS ALSO THE LINE ITEM THAT IS FUNDING THE GMP IN BOTH THE BUDGET AND THE FINANCIAL PLAN. 
          UH, DEBT SERVICE AT 2 27 0.4 MILLION FOR A TOTAL OF 1.8 BILLION, WHICH IS A 1.7% INCREASE YEAR OVER YEAR. 
          OUR, OUR COVERAGE RATIOS ARE GOOD, OUR EXTERNAL COVERAGE RATIO, UH, FOR THAT, FOR THE EXTERNAL DEBT MARKETS, WE NEED A TWO TIMES DEBT SERVICE. 
          SO THAT IS THE CALCULATION OF TOTAL, UH, ANNUAL SALES TAX DIVIDED BY ANNUAL DEBT SERVICE. 
          UH, WITH US BEING AT 4.29, WE HAVE MORE THAN SUFFICIENT, UH, CAPACITY IN THE FINANCIAL PLAN. 
          UH, THE INTERNAL COVERAGE RATIO, UH, AT 1.53. 
          UH, THAT IS JUST THE MEASUREMENT OF THE RECURRING REVENUES AGAINST 
          [01:45:01]
RECURRING EXPENSES. 
          AGAIN, MAKING SURE THAT WE'RE NOT BORROWING FROM PRIOR, FROM PREVIOUS YEARS, AND WE DON'T HAVE ANY CASHFLOW ISSUES. 
          UH, A COUPLE OF THINGS TO NOTE. 
          THE FINANCIAL PLAN IS STRUCTURALLY BALANCED, MEANING THAT WE HAVE ENOUGH SOURCES IN THE PLAN TO COVER THE USES. 
          AND, UH, THE, BOTH THE BUDGET AND THE FINANCIAL PLAN ARE, UH, BOARD, UH, ARE ABIDE BY THE BOARD APPROVED FINANCIAL STANDARDS. 
          HERE IS A VIEW OF THE TOTAL REVENUES, UH, FOR DART, UH, STARTING AT THE TOP SALES TAX. 
          UH, THAT REPRESENTS ABOUT 70% OF TOTAL REVENUES, WHICH IS THE LION'S SHARE OF THE TOTAL REVENUES. 
          UH, SO LAST YEAR WE ASSUMED A 0% GROWTH, UH, FOR SALES TAX FOR FFY 2027. 
          AS YOU KNOW, WE RECEIVE AN ANNUAL UPDATE FROM OUR ECONOMIST, AND HE PROJECTED A, AN INCREASE OF FOUR TO 5%. 
          WE LANDED AT ABOUT 3%, AND WE TYPICALLY ARE MORE, UH, MODEST THAN OUR ECONOMIST OPERATING REVENUES, WHICH, UH, CONSIST MOSTLY OF FAIR REVENUES. 
          THAT'S DECREASING BY 3.3 MILLION YEAR OVER YEAR, AND THAT'S DRIVEN PRIMARILY BY THE DECLINING RIDERSHIP YEAR OVER YEAR, SPECIFICALLY IN FY 2027, WHICH IS THE FIRST YEAR, UH, THAT WE HAVE THE FULL YEAR OF THE SERVICE REDUCTIONS THAT WERE IMPLEMENTED IN FEBRUARY OF 2026. 
          INTEREST INCOME THAT JUST, UH, REFLECTS OUR CURRENT CASH BALANCES, UH, FORMULA, FEDERAL FUNDING. 
          SO OUR PREVENTATIVE MAINTENANCE 5 3 0 7, UH, 5 3 3 7. 
          UM, SO HERE WE SEE, UH, WE GET ABOUT 2100 20 MILLION PER YEAR FOR FORMULA FUNDING FROM FTA. 
          AND WHAT YOU SEE HERE IS REALLY A REFLECTION OF THE TIMING SPECIFICALLY ON WHEN WE PLAN TO DRAW DOWN, UH, THE FUNDS. 
          UH, THE SAME THING FOR DISCRETIONARY, UH, AGAIN, JUST A PRODUCT OF TIMING. 
          AND WHAT'S INCLUDED IN, IN THIS PLAN ITEM ARE PRODUCT PROJECTS LIKE, UH, THE BUS PROCUREMENT, UM, AND THE HIKE AND BIKE TRAIL, UH, THE OTHER OPERATING AND CAPITAL CONTRIBUTIONS. 
          UH, SO THAT IS A RESULT OF OUR PARTNERSHIP WITH TRINITY METRO, UH, FOR THEIR, THEIR PORTION OF THE TRE, UH, DALLAS, FOR THEIR FUNDING FOR THE STREETCAR AND, UH, CONTRIBUTIONS FROM THE CITIES FOR THE BETTERMENTS FOR THE CIVIL LINE. 
          UH, SO IN TOTAL INCREASING YEAR OVER YEAR BY 57.2 MILLION, WHICH IS DRIVEN PRIMARILY BY SALES TAX REVENUES AND THE TIMING AROUND, UH, FEDERAL FUNDING. 
          WE DO HAVE SOME INCREASES IN HEADCOUNT YEAR OVER YEAR. 
          UH, SO BUS OPERATORS AND LIGHT RAIL OPERATORS ARE INCREASING SLIGHTLY, UH, NON NON OPERATOR HOURLY. 
          THAT'S INCREASING BY EIGHT, UH, LAP ROW MECHANICS AND 12 WORKERS IN CHARGE. 
          AND THOSE WORKERS IN CHARGE, THEY PROVIDE, UH, FLAGGING AND SAFETY SERVICES FOR OUR ROADWAY, UH, WORKERS. 
          ON THE ADMINISTRATIVE SIDE, WE HAVE SIX CONTINGENT, UH, INCREASED EMPLOYEES FOR AGENCY AND SAFETY. 
          AND THEN FOR POLICE, WE HAVE THREE INCREASES. 
          UH, WE HAVE ONE FEO LEAD, ONE FEO SUPERVISOR AND ONE CASE, UH, FILER, AND ALSO ONE CONTINGENT, UH, UH, HEADCOUNT FOR POLICE. 
          WE DO WANT TO JUST POINT OUT THAT WE ARE PROPOSING NO, UH, SERVICE CHANGES FOR FY 2027. 
          AS YOU KNOW, WE DID HAVE SOME, UH, BUS ROUTE REDUCTIONS AND SOME FREQUENCY ADJUSTMENTS IN FY 2026. 
          AND WE PLAN TO CONTINUE THOSE SERVICE LEVELS THROUGHOUT THE ENTIRE, UH, FISCAL YEAR FOR FY 2027. 
          LAST YEAR. 
          DURING THE BUDGET DEVELOPMENT PROCESS, WE DID HAVE, UH, SOME PLANNED GROWTH AREAS FOR FY 2020 SEVEN'S BUDGET. 
          UM, AND HERE WE SEE THAT, UH, GOING DOWN THE LIST IN THE PLANNED GROWTH COLUMN. 
          UH, SO JUST LOOKING AT THAT SALARY AND BENEFITS, WE DID HAVE SOME PLANNED WAGE GROWTH AND THEN ALSO SOME CONTRACTUAL INCREASES, UH, FOR PAR PARATRANSIT AND GOLINK, AND ALSO SILVER LINE AND TRE. 
          UH, WE ALSO HAD SOME TECHNOLOGY CONTRACT INCREASES, UH, SO SPECIFICALLY JUST, UH, INFLATION INCREASES. 
          AND THEN SOME OTHER SMALLER INCREASES, WHICH LED TO A $23.5 MILLION INCREASE, UH, FOR FY 2027. 
          AS WE GOT INTO THIS YEAR'S BUDGET DEVELOPMENT PROCESS, WE IDENTIFIED SOME ADDITIONAL INCREASES FOR PARATRANSIT GOAL LINK. 
          UH, WE HAD SOME INCREASES FOR, FOR RIDERSHIP. 
          THEN ALSO THE INCREASED USAGE OF TNCS, AND THEN SOME ADDITIONAL ZONES FOR, UH, GOAL LINK FOR PLANO. 
          UM, AND THEN ALSO, UH, LOOKING AT TECHNOLOGY, UH, JUST ALSO SOME INCREASE, UH, FOR CONTRACTS, UH, INCREASES THERE. 
          AND THEN FOR POLICE, YOU SEE THE 8.3 MILLION. 
          UH, SO THAT REFLECTS THE, THE MOVEMENT OF THE TSO CONTRACT COMING OVER FROM NON-OPERATING OVER TO OPERATING, UH, THE TSO CONTRACT. 
          THAT PROGRAM WAS PREVIOUSLY FUNDED, UH, FOR THE RIDERSHIP IMPROVEMENT FUNDS. 
          THAT WAS IN ON OPERATING WITH THE SUCCESS OF THAT PILOT PROGRAM THAT'S MOVING OVER TO, TO OP TO THE OPERATING BUDGET, UH, ON A RECURRING BASIS TO GET THAT FUNDING. 
          UM, AND THEN ALSO FINALLY, UH, JUST SOME SMALLER TECHNOLOGY CONTENT INCREASES FOR A TOTAL INCREASE OF 39.8 MILLION YEAR OVER YEAR, WHICH LEADS TO THE BUDGET OF 7 9, 7 0.7, UH, FOR FFY 2027. 
          PROPOSED HERE IS 
          [01:50:01]
A VIEW OF OUR CAPITAL IMPROVEMENT PROGRAM, OR JUST THE FIRST FIVE YEARS OF THE CAPITAL PROGRAM WITHIN THE, THE, THE FINANCIAL PLAN. 
          JUST LOOKING AT THIS BY MOLD AGENCY WIDE, UH, THAT INCLUDES THINGS LIKE AGENCY WIDE TECHNOLOGY PROJECTS, UH, UH, ROOF REPLACEMENTS FOR HEADQUARTERS AND SPECIFIC, UH, CAPITAL PROJECTS THAT ARE NOT MOLD SPECIFIC. 
          UH, BUS YOU SEE THAT START TO WIND DOWN AFTER FY 2027. 
          AS WE COMPLETE THE BUS PROCUREMENT, UH, LIGHT RAIL, UH, YOU SEE THAT INCREASING AS WE BEGIN, UH, TRANSFORM OUR SYSTEM MODERNIZATION. 
          SO, UH, THE REPLACEMENT OF LIGHT RAIL VEHICLES, UH, PLATFORM LEVEL BOARDING AND THE UNIFIED, UH, SIGNALING SYSTEM, UH, FOR COMMUTER RAIL, YOU SEE US COMPLETING AN FY 27, THE COMPLETION OF SILVER LINE AND THE HIKING BIKE TRAILS AT AROUND $98 MILLION. 
          UH, ALSO, UH, SOME TRE PROJECTS, UH, THE DOUBLE TRACKING FOR THE NOBLE BRANCH, UH, AT, UH, 48 MILLION. 
          AND THEN ALSO, UH, VEHICLE REPLACEMENT AT 32 MILLION. 
          AND THEN WE'VE HIGHLIGHTED THE GMP AGAIN IN THIS VIEW, UH, FUNDING FOR THE GMP OF 379 MILLION, UH, THAT INCLUDES, UH, 75 MILLION FROM N-C-T-C-L-G. 
          UH, AND THAT REVENUE, UH, IS INCLUDED IN THE PLAN AS WELL. 
          SO NEXT STEPS. 
          UH, SO WE PLAN TO CONTINUE THE ONGOING ONE-ON-ONE MEETINGS WITH BOARD MEMBERS. 
          UH, AND THEN ON AUGUST 27TH, AGAIN, WE PLAN TO BRIEF THE SERVICE AREA CITY MANAGERS ON THE PROPOSED BUDGET AND FINANCIAL PLAN. 
          AND THEN ON SEPTEMBER 8TH, UH, LOOKING FOR CONSIDERATION FROM THE COMMITTEE OF THE WHOLE ON THE PROPOSED BUDGET AND THE 20 YEAR FINANCIAL PLAN. 
          AND WITH THAT, WE'LL BE HAPPY TO TAKE YOUR QUESTIONS AND COMMENTS, MEMBERS' QUESTIONS, GO FORWARD MR. ARDELLA. 
          THREE MINUTES. 
          THANK YOU, CHAIR. 
          UM, I DON'T HAVE ANY QUESTIONS, BUT I DO HAVE A FEW MOTIONS. 
          DO YOU WANT TO SEE IF ANYONE HAS QUESTIONS FIRST OR, I GUESS THIS IS A, A BRIEFING ITEM ONLY. 
          OH, OKAY. 
          OKAY. 
          SO I CAN'T DO THAT. 
          THERE AREN'T ANY, THERE AREN'T ANY VOTES TODAY. 
          OKAY, GOTCHA. 
          SO IS THAT IN TWO WEEKS OR? IT'S UM, I THINK SEPTEMBER THE EIGHTH. 
          YEAH, SEPTEMBER THE EIGHTH AT THE COMMITTEE OF THE WHOLE, IT'LL BE AN ACTION ITEM. 
          OKAY, GOTCHA. 
          THANK YOU. 
          BUT IF YOU WANT TO KIND OF PREVIEW IT, YOU HAVE THREE MINUTES TO DO IT IF YOU LIKE. 
          NO, NO. 
          IF THIS IS NOT THE RIGHT TIME. 
          OKAY. 
          I'LL WAIT UNTIL SEPTEMBER 8TH. 
          THANK YOU. 
          NO PROBLEM. 
          ANYONE ELSE? UM, IT, I JUST HAVE A COUPLE THINGS. 
          UM, COULD YOU, COULD YOU ALL YOU CAN FOLLOW UP WITH WITH IT. 
          IT DOESN'T HAVE TO EVEN, EVEN IF YOU HAVE IT RIGHT NOW, DON'T WORRY ABOUT IT. 
          COULD YOU GIVE ME, UM, A BREAKDOWN OR REALLY A COMPILATION OF POLICE, TSO AND FPOS? UM, I THINK, I THINK THE GENERAL PUBLIC NEEDS TO REALLY LIKE UNDERSTAND HOW MUCH MONEY WE ARE PUTTING INTO SAFETY AND SECURITY WITH PERSONNEL. 
          THE, THE, THE UNIFORMS, THE, THE, THE, THE, UH, BULLETPROOF VEST, THE ENTIRE PACKAGE. 
          UM, THAT, THAT EVERY DOLLAR THAT WE ARE INVESTING IN TRYING TO MAKE THIS THING SAFER, IT'S A DOLLAR AWAY FROM A ROUTE. 
          UM, I THINK THAT'S VERY IMPORTANT FOR, FOR ME TO UNDERSTAND. 
          AND THEN, UM, ON PAGE FOUR, ON THE HEAD COUNT INCREASES, I WANNA MAKE SURE I UNDERSTOOD I HAD THE NUMBERS RIGHT. 
          IF YOU COULD JUST PUT 'EM BACK UP. 
          UM, YEAH, SO ON ADMIN, WE ADD 'EM TO ADMIN, BUT THEY'RE ACTUALLY, UM, WELL EXPLAIN TO ME WHAT THE, WHAT THE HEADCOUNT, WHAT THE HEADCOUNT INCREASES, WOULD, WOULD, WOULD BE FOR SURE. 
          SO, UM, TECHNICALLY WE HAVE A, A NET ZERO ON GENERAL ADMINISTRATION. 
          WE ELIMINATED ONE POSITION THROUGH THE BUDGET PROCESS AND WE'RE ADDING ONE FOR AN ECONOMIC DEVELOPMENT SPECIALIST, WHICH WE THINK WILL BE A REVENUE GENERATING POSITION, UH, GOING FORWARD. 
          SO IT SHOWS A ZERO LACK OF TOD? CORRECT. 
          OKAY. 
          AND SALE OF SURPLUS PROPERTIES AND, AND, AND FACILITATING THAT KIND OF WORK THROUGH KAITLYN'S GROUP. 
          UM, THE AGENCY SAFETY AND COMPLIANCE, TECHNICALLY THOSE FALL UNDER ADMINISTRATION WHEN WE TALK ABOUT OUR ADMIN RATIO AS AN AGENCY. 
          SO WE SHOW THEM HERE. 
          BUT, UM, WHEN I THINK OF AGENT OR WHEN I THINK ADMINISTRATION, I DON'T NECESSARILY THINK OF POLICE AND AGENCY SAFETY AND COMPLIANCE AS ADMINISTRATION. 
          SO WE BROKE THEM OUT HERE. 
          SO YOU CAN SEE THOSE AGENCY SAFETY AND COMPLIANCE POSITIONS, THOSE WERE FUNDED AT A 50% LEVEL AND WILL REQUIRE THE APPROVAL OF MR. FORD AS HE ASSUMES THE ROLE OF CEO. 
          UH, WE WANTED TO AFFORD HIM THE FLEXIBILITY AND THE ABILITY TO HEAR FROM, UH, THE CHIEF SAFETY OFFICER AND FROM A BUDGETARY PERSPECTIVE, UH, THE IMPLICATIONS AND THE NEEDS ASSOCIATED WITH THOSE POSITIONS IN POLICE, THERE IS, UM, A FAIR ENFORCEMENT SUPERVISOR, FAIR ENFORCEMENT OFFICER, SUPERVISOR. 
          SO AGAIN, PRESENCE FOR THE SYSTEM, A FAIR ENFORCEMENT OFFICER LEAD, UM, THAT WILL HELP SUPERVISE ALL OF THE F FESS THAT WE HAVE ON THE SYSTEM. 
          THERE IS A CASE FILER. 
          UM, THE NEED FOR THE CASE FILER IS BECAUSE WE ARE ONE OF THE LARGEST, UM, DROP-OFFS AT THE COUNTY JAIL. 
          AND SO, UH, CHIEF AND HIS TEAM NEED HELP GETTING 
          [01:55:01]
ALL OF THAT, UH, PAPERWORK PROCESSED. 
          UM, AND THEN, UH, CHIEF ALSO DOES HAVE ONE, UM, 50% FUNDED CONTINGENT POSITION, A LIEUTENANT POSITION THAT WILL HAVE TO BE APPROVED BY THE, UM, BY MR. FORD WHEN HE GETS HERE. 
          SO WILL ALL 39 OR ARE ALL 39 AT THE 50%? NO, SORRY SIR. 
          SO THE BUS OPERATORS, THE LIGHT RAIL OPERATOR OPERATORS, AND THE NON OPERATOR HOURLY, THOSE WERE FULLY FUNDED FOR THE FY 27 BUDGET. 
          THE OPERATORS BUS AND RAIL ARE REALLY A FUNCTION OF THE RUN CUT AND THE SERVICE LEVELS AND MAKING SURE THAT WE HAVE SUFFICIENT EXTRA BOARD STAFFING TO COVER SERVICE IF SOMEONE SHOULD CALL OFF WORK OR WHAT HAVE YOU. 
          SO THAT'S REALLY THE, WHERE THOSE NUMBERS CAME FROM. 
          THE NON OPERATOR HOURLY IS COMPRISED PRIMARILY OF, OF TWO THINGS. 
          THERE'S 12, UM, WORKERS IN CHARGE, WHICH THOSE ARE REQUIRED POSITIONS REALLY FOR US AS PART OF THE RAILWAY WORKER PROTECTION PROGRAM THAT, UM, FTA AND FRA PUTS ON US FOR WORK IN OUR RIGHT OF WAY AROUND OUR RAIL SYSTEM. 
          UM, SO THOSE WILL KIND OF BE DOUBLE DUTY EMPLOYEES WHEN THEY'RE NOT DOING WORKER IN CHARGE WORK. 
          THEY'RE AVAILABLE TO HELP WITH THE MAINTENANCE OF WEIGHT TEAM FOR SERVICE ON OUR SYSTEM. 
          UM, AND THE OTHER POSITIONS ARE MECHANICS FOR LIGHT RAIL MAINTENANCE MECHANICS. 
          SO, UM, ALL DEFINITELY OPERATIONS SUPPORT, FRONTLINE SUPPORT IN THOSE POSITIONS. 
          OKAY. 
          AND THEN JUST FOR, UM, THE GENERAL PUBLIC, THE GMP IS FULLY FUNDED IN THIS 20 YEAR FINANCIAL PLAN? THAT IS CORRECT. 
          AND FROM LAST YEAR'S SERVICE PLAN TO THIS YEAR'S SERVICE PLAN IN THE BUDGET, THERE ARE NO REDUCTIONS PROPOSED? THAT IS CORRECT. 
          OKAY. 
          ALRIGHT. 
          ANY OTHER QUESTIONS MR. LOPEZ? THREE MINUTES. 
          UH, MEMBERS, I'M GONNA BE VERY TRANSPARENT AS TO WHAT I'M GONNA BE PUSHING ON THIS AGENDA. 
          UH, ONE OF THE THINGS THAT, UH, CERTAINLY HAS COME UP RECENTLY IS THE TECHNOLOGY NEEDS IN OUR AUDIT DEPARTMENT. 
          UH, THERE HAS BEEN, IT HAS BEEN BROUGHT TO MY ATTENTION, UH, OF SOME OF THE ANTIQUATED NATURE OF OUR TECHNOLOGY WITHIN OUR AUDIT. 
          WE'RE STILL TRYING TO, UM, GET THE NUMBERS AROUND THAT, JAMIE, SO I'M GOING TO BE VISITING WITH YOU ABOUT THIS. 
          UH, BUT I CERTAINLY WANTED TO BE TRANSPARENT ABOUT THAT. 
          THE SECOND THING IS THE HISPANIC MARKETING, UH, CAMPAIGN AND MARKETING DOLLARS THAT I'VE BEEN PUSHING. 
          THE THIRD THING IS OUR, UH, LOBBY IMPROVEMENTS. 
          UH, I'VE TALKED ABOUT THIS, UH, BEFORE. 
          AND THE FOURTH THING IS A RESEARCH COORDINATOR, UH, ON STAFF. 
          UH, THOSE ARE THE FOUR THINGS I'M GONNA BE PUSHING, UH, MEMBERS. 
          I JUST WANNA BE SUPER TRANSPARENT AS TO WHAT I'M GOING TO BE PUSHING DURING THIS, UH, BUDGET PROCESS. 
          AND I LOOK FORWARD TO THE DISCUSSIONS. 
          THANK YOU. 
          OKAY. 
          UM, JUST FOR EVERY BOARD MEMBER, UM, WHAT, WHAT, AND WE DID THIS, WE HAD THIS CONVERSATION LAST YEAR, UM, AROUND THE BUDGET PROCESS. 
          UM, I WOULD ASK OF YOU IF THERE ARE THINGS THAT YOU WANT AS WE'LL CALL THEM FLOOR AMENDMENTS TO THE BUDGET THAT THEY COME IN A BALANCED, UM, ASK. 
          WHEREAS WHAT I'M SAYING IS THERE'S A LINE ITEM, YOU'RE TAKING MONEY FROM IT, YOU'RE TELLING US WHERE YOU WANT IT TO GO. 
          UM, IT'S NOT, IT'S NOT FAIR TO STAFF TO TRY TO GUESS YOUR MINDS OR WHAT WE WOULD LIKE. 
          AND SO DO SOME PRE-WORK AHEAD OF TIME, GET WITH THEM. 
          UM, I KNOW YOU ALL ARE ALWAYS AVAILABLE, UM, AND COME WITH AMEND IF YOU HAVE SOMETHING THAT YOU WOULD LIKE TO CHANGE, THAT IT'S, IT HAS A SOURCE OF FUNDS AND, UM, A PLACEMENT OF WHERE IT WOULD LIKE TO BE, UM, THAT WILL HELP THIS PROCESS GO SMOOTHER. 
          UM, VERSUS WE BEING HERE NEXT WEEK OR THE 25TH, THE EIGHTH, OR THE 24TH, 25TH, WHATEVER THE DATE IS. 
          AND WE'RE TRYING TO FIGURE, FIGURE IT OUT AND IT'S CONTENTIOUS BECAUSE WE CAN'T FIGURE IT OUT. 
          AND YOU COULD HAVE CAME AT LEAST WITH A MORE FORMALIZED THOUGHT. 
          YES, SIR. 
          MR. LOPEZ, MR. CHAIR. 
          I'M ASSUMING THAT WE WOULD HAVE DIRECTION FROM STAFF ON THIS TO ASK A BOARD MEMBER TO REDUCE SOMETHING AND COME OUT WITH A BALANCED APPROACH ON THIS WITHOUT UNDERSTANDING THE CLEAR RAMIFICATIONS OF IT AND EXACTLY WHERE IT WOULD COME FROM, I THINK IS A LITTLE BIT, UH, OF AN ASK OF OUR BOARD MEMBERS. 
          UH, SO WORKING WITH STAFF IS PARAMOUNT HERE, I'M ASSUMING. 
          OKAY. 
          WELL, AND THAT'S WHY I SAY YOU, YOU ARE ULTIMATELY ASKING STAFF ANYWAYS TO DO IT. 
          I'M ASKING YOU TO ASK STAFF TO DO IT SURE. 
          BEFORE WE COME TO THE MEETING, RIGHT? SURE. 
          SO IF YOU ASK THEM TO TELL YOU WHERE YOU CAN FIND THE MONEY BEFORE THE MEETING VERSUS IN THE MEETING, YOU'RE GONNA ULTIMATELY ASK THEM. 
          SO I'M JUST ASKING THAT YOU DO IT BEFORE THE MEETING BEFORE. 
          OKAY, I UNDERSTAND. 
          YEAH. 
          YEAH. 
          'CAUSE ULTIMATELY THEY WOULD KNOW WHAT, HOW TO, HOW TO MAKE IT. 
          IF IT'S WORKABLE WORK, I'M 
          [02:00:01]
JUST ASKING TO DO IT BEFORE THE MEETING. 
          GOTCHA. 
          THANK YOU. 
          YEP. 
          OKAY. 
          YES SIR. 
          MR. RICK. 
          THANK YOU CHAIR JU JUST A QUICK POINT SINCE, UH, I KNOW WE'RE GONNA NOT HAVE A, A CHANCE TO VOTE ON AMENDMENTS UNTIL, UH, SEPTEMBER 8TH, AND THEN OBVIOUSLY WE HAVE THE FINAL VOTE ON THE 22ND OR 24TH OR WHATEVER, WHATEVER DAY THAT MEETING IS, THE SECOND ONE IN SEPTEMBER. 
          UM, I WOULD ASK THAT WE, UH, SUSPEND THE RULES ON TIME, THE 3, 2, 1, BECAUSE I KNOW DIRECTOR LOPEZ MENTIONED FOUR UH, AMENDMENTS. 
          I'VE GOT FIVE AMENDMENTS, AND, UH, I FEEL LIKE THAT WOULD BE TOUGH TO FIT INTO THREE MINUTES. 
          WE'LL, WE'LL, WE'LL TAKE THAT, UM, ITEM NEXT, NEXT WEEK OR WHENEVER WE NEED IT. 
          IF, IF THE BOARD SO CHOOSES. 
          OKAY, BUT THAT'S NOT A, THAT'S NOT SOMETHING THAT CANNOT HAPPEN. 
          YES, MA'AM. 
          MS. JUAN KRAUS. 
          I JUST WANTED TO MAKE A COMMENT. 
          THANK YOU CHAIR FOR THAT CLARITY, UM, SO THAT WE CAN BE GOOD STEWARDS OF THE TIME DURING THE COMMITTEE OF THE WHOLE AND THE BOARD MEETING. 
          UM, THAT WAY STAFF IS NOT, UM, CAUGHT SHORT BY AND MAY NOT HAVE ALL THE ANSWERS THAT OUR BOARD MEMBERS WOULD NEED. 
          SO I THINK THAT IS A EXCELLENT, UM, SUGGESTION. 
          OKAY. 
          ANYONE ELSE? ALL RIGHT. 
          THANK YOU. 
          UM, JAMIE AND SUNU, UH, IT IS NOW 4:18 PM AND THIS MEETING IS ADJOURNED. 
          I.
* This transcript was created by voice-to-text technology. The transcript has not been edited for errors or omissions, it is for reference only and is not the official minutes of the meeting.