Sep 22, 2026 Committee of the Whole

IN THAT COMPLETES THE CEO ITEMS OF INTEREST.

BOARD RELATIONSHIPS AND HOW TO NAVIGATE TENSION AND FIND COMMON GROUND.

I'LL RECOGNIZE, UH, MEMBER, UH, MICHELLE JUAN KRAUS.

THANK YOU VERY MUCH.

I WANTED TO TAKE A MOMENT TO RECOGNIZE ONE OF OUR VERY OWN COLLEAGUES AROUND THE HORSESHOE, AND THAT'S OUR DART BOARD MEMBER CARMEN GARCIA, FOR GETTING TWO, NOT ONE, BUT TWO HONORS RECENTLY FROM LATINOS IN TRANSIT.

SO CARMEN WAS RECOGNIZED AS A SMALL BUSINESS MEMBER OF THE YEAR, AN ACKNOWLEDGEMENT OF HER LEADERSHIP, ENTREPRENEURSHIP, AND CONTRIBUTIONS TO THE TRANSIT INDUSTRY.

SHE WAS ALSO PRESENTED WITH THE 2026 LATINOS IN TRANSIT LEGACY AWARD, RECOGNIZING AN INCREDIBLE 10 YEARS OF LEADERSHIP WITH THE ORGANIZATION AND OUR COMMITMENT TO, UM, UH, LATINOS AND TRANSIT WITHIN THE TRANSPORTATION INDUSTRY.

AND, UM, UH, CARMEN HAS BEEN SO VERY ACTIVE AND IT'S A REFLECTION OF YOUR DE DEDICATION AND LEADERSHIP, AND YOU PUT DART ON THE NATIONAL STAGE AND DART NEEDS TO BE ON THE NATIONAL STAGE BECAUSE WE HAVE A LOT OF LEADERSHIP HERE AND OUR TRANSIT AGENCY IS ONE OF THE BEST IN THE NATION.

SO, I, UM, CONGRATULATIONS.

AND I ALSO WANTED TO LET EVERYONE KNOW ABOUT THE, UH, APTA NEXT BOARD TALK LIVE SESSION, WHICH IS TOMORROW, UM, AT, UH, NOON, UH, CENTRAL TIME, WHERE THE TOPIC WILL BE, HOW TO BUILD AND MAINTAIN EFFECTIVE

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NOT THAT WE, ANY OF US NEED IT AROUND THIS HORSESHOE, BUT JUST PUTTING IT OUT THERE.

ALRIGHT, THANK YOU.

THANK YOU, MS. JUAN KRAUS.

I'LL NOW RECOGNIZE MS. GARCIA.

THANK YOU CHAIR.

UM, TODAY WE CELEBRATE HISPANIC HERITAGE MONTH, WHICH IS FROM SEPTEMBER THE 15TH TO OCTOBER THE 15TH, HONORING THE DIVERSE CULTURES, UM, HISTORIES, ACHIEVEMENTS, AND CONTRIBUTIONS OF HISPANIC AND LATINO AMERICANS WHO HAVE ENRICHED OUR NATION AND PLAYED AN IMPORTANT ROLE IN SHAPING THE NORTH TEXAS REGION.

WE PROUDLY SERVE.

DART HAS A LONG HISTORY OF RECOGNIZING AND CELEBRATING HISPANIC HERITAGE, NOT ONLY DURING THIS MONTH, BUT THROUGH OUR ONGOING ENGAGEMENT WITH THE COMMUNITIES THAT WE SERVE.

OUR EMPLOYEES ARE AN IMPORTANT PART OF THAT STORY.

OUR PUBLIC ART IS ANOTHER WAY THAT DART CELEBRATES THE DIVERSITY OF THE COMMUN COMMUNITIES THAT WE SERVE.

AND IN 2024, DART WAS RECOGNIZED AS A TRANSIT AGENCY OF THE YEAR BY LATINOS IN TRANSIT, HIGHLIGHTING THE AGENCY'S WORK IN DIVERSITY, WORKFORCE DEVELOPMENT, MULTICULTURAL MARKETING, COMMUNITY RELATIONS, AND SERVICE TO HISPANIC COMMUNITIES.

HISPANIC HERITAGE MONTH REMINDS US THAT CELEBRATING DIVERSITY IS ALSO ABOUT BUILDING COMMUNITIES AS WE CELEBRATE THIS MONTH, THE HISPANIC AND LATINO EMPLOYEES, CUSTOMERS, COMMUNITY LEADERS, BUSINESS ORGANIZATIONS, AND FAMILIES WHO CONTRIBUTE SO MUCH TO THE VALIDITY OF THIS NORTH TEXAS OR TO BE CONGRATULATED.

SO ON BEHALF OF THE DART BOARD, WE PROUDLY RECOGNIZE HISPANIC HERITAGE MONTH AND REAFFIRM OUR COMMITMENT TO SERVING AND STRENGTHENING THE DIVERSE COMMUNITIES THAT MAKE OUR REGION A GREAT PLACE FOR US TO LIVE, WORK, AND VISIT.

THANK YOU SO MUCH.

THANK YOU, MS. GARCIA.

ANY OTHER, ANY OTHER, UM, ITEMS OF INTEREST? HAVE A SCREEN? SEEING NONE, UM, I HAVE TWO.

UM, ONE WILL BE RECOGNIZING NATIONAL SERVICE DOG MONTH AND NATIONAL SERVICE DOG DAY.

WE'LL DO IT FROM THE PODIUM AND THEN I'LL HAVE ONE ADDITIONAL ONE.

UM, BUT YOU JOIN ME AT THE PUBLIC POLICE.

ALL RIGHT.

TODAY WE ARE JOINED ALSO BY, UH, MR. KELVIN.

WOULD YOU MIND COMING AND STANDING WITH US TO RECEIVE OR TO UM, RECEIVE THIS PROCLAMATION, SIR? ALRIGHT.

YOU JUST COME AND WE'LL COME OVER HERE.

HOW ABOUT THAT? OKAY.

TURN AROUND THERE.

AND WHO DO WE HAVE HERE TODAY? HE'S A GUIDE DOG FROM CNI.

THEY'VE BEEN, THEY'VE BEEN EXISTING OVER A HUNDRED YEARS.

THE GUIDE DOG BEEN WORKING OVER A HUNDRED YEARS AND BLESS IS A BOY.

HE'S, HE'S A MALE.

THE NAME, HIS NAME'S FLETCH FLETCH.

HE'S A NEW DOG.

BEEN WORKING ABOUT TWO MONTHS.

WON'T, WE WON'T, UH, SETTLE YOU WITH ALL THIS EXERCISE.

UM, SO TODAY WE WANNA RECOGNIZE NATIONAL SERVICE DOG MONTH, THE NATIONAL SERVICE DOG DAY, AND I'LL READ THE TOP AND BOTTOM PARTS OF THE, UH, WHEREAS CLAUSES, WHEREAS DALLAS AREA RAPID TRANSIT RECOGNIZES SEPTEMBER AS NATIONAL SERVICE DOG MONTH AND SEPTEMBER 20TH AS NATIONAL SERVICE DOG DAY OCCASIONS DEDICATED TO HONORING THE EXTRAORDINARY CONTRIBUTIONS OF SERVICE DOGS AND CELEBRATING THE INDEPENDENCE, DIGNITY, AND ENHANCED QUALITY OF LIFE THEY PROVIDE TO INDIVIDUALS WITH DISABILITIES.

NOW, THEREFORE, BE IT RESOLVED THAT THE DALLAS AREA RAPID TRANSIT BOARD OF DIRECTORS HEREBY RECOGNIZES AND CELEBRATE SEPTEMBER 20TH, 2026 AS NATIONAL SERVICE DOG MONTH AND SEPTEMBER 20TH, 2026, AS NATIONAL SERVICE DOG DAY THROUGHOUT THE DART SERVICE AREA.

AND BE IT FINALLY RESOLVED THAT THE DALLAS BOARD OF DIRECTORS EXTENDS ITS SINCERE APPRECIATION TO ENVISION DALLAS, THE DALLAS, UH, THE DARK PAIR TRANSIT ACCESSIBILITY ADVISORY GROUP, OR PAC SERVICE DOG HANDLERS, TRAINERS, AND THE MANY ORGANIZATIONS AND INDIVIDUALS WORKING TO ADVANCE ACCESSIBILITY, INDEPENDENCE, AND INCLUSION FOR ALL WITH, FOR ALL PEOPLE WITH DISABILITIES.

AND IF WE CAN GIVE HIM A ROUND OF APPLAUSE, PLEASE, WE'LL GET THE, WE'LL GET THIS

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WE'LL, ALRIGHT.

WE'RE GONNA GET THE, THE, THE, UH, THE PROCLAMATION SENT TO YOU.

TRANSPORT.

DEFINITELY APPRECIATE YOU COMING DOWN YOUR THANK YOU.

SO, UM, AT OUR SIX O'CLOCK MEETING TODAY, WE WILL PROBABLY RECOGNIZE AND I THINK 20, ALMOST 30, UH, RETIREES.

UM, AND THAT COMES FROM, UH, BOTH, UH, THE CEO AS AS WELL AS MYSELF.

UH, BUT GIVEN THAT THIS PERSON IS A, IS A VERY SPECIAL PERSON TO ME AND HAS BEEN VERY INSTRUMENTAL, UH, IN THE WORK THAT I'VE BEEN ABLE TO DO HERE AT DART, I WANT TO RECOGNIZE, UH, SOMEONE WHO'S GOING ON TO GREENER PASTURES.

WE AT LEAST KNOW ABOUT, UH, WE HAD A BIT OF A HICCUP EARLY TODAY.

WE HAD SO MUCH EXCITEMENT, I THINK, TO GET THIS SPECIAL RECOGNITION.

BUT IF WE COULD BRING, UM, OUR SENIOR GOVERNMENT RELATIONS, UM, UH, MANAGER FOR GOVERNMENT RELATIONS, DEMARCUS ALFORD UP, AS MANY OF YOU ALL KNOW, UM, HE IS, UH, THE NOMINEE TO BE OUR NEXT COUNTY CLERK.

AND SO WE, UM, I WANT TO EXTEND THIS SPECIAL RECOGNITION TO HIM AND I'LL, I'LL READ MOST OF IT.

IT SAYS, WHEREAS, UH, DART PROBABLY RECOGNIZES DEMARCUS OFFERED FOR HIS DEDICATED SERVICE AS SENIOR MANAGER OF STATE RELATIONS, DURING WHICH HE LED THE AGENCIES LEGISLATIVE PRIORITIES AND STRENGTHEN HIS RELATIONSHIPS WITH STATE POLICY MAKERS AND REGIONAL STAKEHOLDERS.

AND WHEREAS THROUGHOUT HIS TENURE AT DAR DEMARCUS DEMONSTRATED AN UNWAVERING COMMITMENT TO PUBLIC SERVICE AND STRATEGIC LEADERSHIP, HELPING ENSURE THAT THE NEEDS OF PUBLIC TRANSPORTATION AND THE COMMUNITIES DART SERVE ARE REPRESENTED IN THE HALLS OF THE TEXAS CAPITOL.

AND WHEREAS DEMARCUS BROUGHT TO DART A DISTINGUISHED BACKGROUND IN PUBLIC POLICY AND GOVERNMENT AFFAIRS, HAVING PREVIOUSLY SERVED AS A SENIOR STAFF MEMBER FOR THE LATE CONGRESSWOMAN EDDIE BRITISH JOHNSON, AND LED INTERGOVERNMENTAL RELATIONS FOR DALLAS ISD.

WHEREAS HIS KNOWLEDGE OF THE LEGISLATIVE PROCESS ABILITY TO BUILD MEANINGFUL RELATIONSHIPS AND COMMITMENT TO COLLABORATION HAVE CONTRIBUTED TO DART'S EFFORTS TO ADDRESS TRANSPORTATION CHALLENGES, ADVANCED INFRASTRUCTURE ADVANCES, AND STRENGTHENED REGIONAL ABILITY ACROSS NORTH TEXAS.

NOW THEREFORE, BEING RESOLVED THAT THE DALLAS BOARD OF THE DALLAS AREA RAPID TRANSIT BOARD OF DIRECTORS, HEREBY HONORS AND RECOGNIZES DEMARCUS OFFERED FOR SERVICE AND LEADERSHIP, AND EXTENDS HIS HEARTFELT CONGRATULATIONS UPON HIS RETIREMENT FROM DART AND TRANSITION TO PUBLIC SERVICE AS DALLAS COUNTY CLERK.

IF WE CAN GIVE HIM A ROUND APPLAUSE.

IS APPROVAL OF REAFFIRMATION OF EXISTING DART BOARD MEMBERS.

RECOGNIZE MEMBER GARCIA FOR ONE ADDITIONAL ITEMS OF INTEREST.

THANK YOU CHAIR.

UH, I WANNA RECOGNIZE THE, UM, VENDOR MANAGEMENT DEPARTMENT FOR HOSTING THE, UH, 13TH ANNUAL 13TH ANNUAL DART SMALL BUSINESS ACADEMY.

WE HAD OVER 100 INTERESTED SUPPLIERS.

THAT IS A RECORD NUMBER OF ATTENDANCE, SO LET'S GIVE THE VENDOR MANAGEMENT DEPARTMENT GAVE HIM BELTRAN AND HIS ENTIRE TEAM AND THE DEPARTMENTS OF THE BIG ROUND OF APPLAUSE.

NOW LET'S GO AND GET SOME WORK .

OKAY, WE WILL MOVE ON TO PUBLIC COMMENTS ON AGENDA ITEM SPECIFIC.

I BELIEVE WE DO NOT HAVE ANY CARDS, THEREFORE WE WILL NOT READ THE RULES INTO THE RECORD.

UM, DURING THIS MEETING, OUR NEXT ITEM

[22. +Approval of Reaffirmation of Existing DART Board Members (Presenters: Gary Slagel/Gene Gamez)]

UH, WE WILL HAVE A PRESENTATION FROM JOYCE L HOLLANDS.

THANK YOU, CHAIR JOYCE SALE HOLLANDS DEPUTY GENERAL COUNSEL.

I'M HERE TO RECOMMEND APPROVAL OF RESOLUTION, UH, TO REAFFIRM

[00:15:01]

THE CURRENT MEMBERS OF THE BOARD.

AS WE KNOW, CHAPTER 4 52 OF THE TEXAS TRANSPORTATION CODE TO STARTS ENABLING STATUTE.

AND UNDER THE STATUTE, THE BOARD MEMBERS ARE APPOINTED FOR TWO YEAR TERMS. THE CODE ALSO REQUIRES REAFFIRMATION OF THE APPOINTMENTS EVERY YEAR IN SEPTEMBER.

ON SLIDE THREE, UH, WE HAVE THE LIST OF EACH MEMBER CURRENTLY APPOINTED TO THE BOARD, ACCORDING TO THEIR MEMBER CITIES OR TOWN.

THIS RESOLUTION WILL COMPLY WITH THE STATUTE UNDER SECTION 5 42 B.

I'LL TAKE ANY QUESTIONS.

ANY QUESTIONS? SEEING NONE, IS THERE A MOTION TO APPROVE APPROVAL? IT'S BEEN MOVED BY MR. ENOCH, SECOND BY MS. GARCIA.

ANY DISCUSSION? IF NOT, PLEASE INDICATE YOUR VOTE NO SURPRISE HERE, BUT WITH 12 IN FAVOR, ZERO IN OPPOSITION.

THAT MOTION PASSES.

YOU KNOW, SOME, SOME PEOPLE MIGHT WANNA VOTE THEMSELVES OFF THE ISLAND.

NEXT ITEM IS

[23. Approval of Contract for Dallas County Hospital District d/b/a Parkland Health to Provide Licensed Behavioral Health Services in Support of the DART Cares MultiDisciplinary Response Team Program (Presenters: Patrick J. Kennedy/Charles Cato)]

THE APPROVAL OF CONTRACT FOR DALLAS COUNTY HOSPITAL DISTRICT DBA PARKLAND HEALTH TO PROVIDE LICENSED BEHAVIORAL HEALTH SERVICES IN SUPPORT OF THE DARK CARE'S MULTIDISCIPLINARY RESPONSE TEAM PROGRAM, CHIEF CATO.

GOOD AFTERNOON.

UH, MR. CHAIR MEMBERS OF THE BOARD.

SO WE WE'RE PROPOSING TO RECOMMEND APPROVAL OF RESOLUTION, AUTHORIZE THE INTERIM PRESIDENT, CEO OR HIS DESIGNEE TO AWARD A TWO YEAR BASED CONTRACT AGREEMENT WITH A TWO ONE YEAR OPTION SUBJECT TO LEGAL REVIEW TO THE DALLAS COUNTY HOSPITAL DISTRICT, DBAS PARKLAND, UH, HOSP, UH, TO, UH, PROVIDE LICENSE BEHAVIORAL HEALTH SERVICES IN SUPPORT OF DART CARES, THE MULTIDISCIPLINARY RESPONSE IN MDRT, UH, FOR TOTAL AUTHORIZED AMOUNT NOT TO EXCEED $3,062,719.

THIS INCLUDES THE INITIAL TERM AND EXECUTION OF OPTIONS UPON DETERMINATION OF SATISFACTORY PERFORMANCE BY THE VENDOR AT THE DISCRETION OF THE INTERIM PRESIDENT AND CHIEF EXECUTIVE OFFICERS DESIGNEE.

FINANCIAL CONSIDERATIONS, UM, THIS IS IN OUR 2027 OPERATING BUDGET FUNDING FOR THIS IS AVAILABLE AS, AS WELL AS A 20 YEAR FINANCIAL PLAN.

IT'S BEEN BUDGETED IN, SO I WANNA TAKE A MOMENT.

THERE'S BEEN SEVERAL NEW MEMBERS OF THE BOARD SINCE THIS PROGRAM STARTED AS A PILOT IN 2023.

UH, THE, THE, THE PROGRAM WAS DESIGNED TO ADDRESS THE MENTAL ILLNESS, PEOPLE WITH MENTAL ILLNESS ON OUR SYSTEM.

AND, AND, UM, IT'S, WITH THAT, WE, THERE IS A CORRELATION, AS I MENTIONED BEFORE, IS 'CAUSE ABOUT 70% OF THE PEOPLE THAT THE TEAM CONTACTS THAT HAVE SEVERE MENTAL ILLNESS OR MENTAL ILLNESS WHERE THEY MAY BE ACTING OUT ARE ALSO UNHOUSED.

SO THERE'S A CORRELATION THERE, BUT THAT'S NOT WHAT THE PROGRAM WAS DESIGNED FOR.

IT WAS DESIGNED WITH THE MENTAL ILLNESS.

WE GET THE CALLS ABOUT PEOPLE ACTING OUT, PEOPLE CURSING, PACING UP AND DOWN THE AISLE, UH, MAKE THROWING THINGS OR MAKING, CREATING A DISTURBANCE.

AND THAT'S WHAT THIS WAS DESIGNED TO DO, WAS TO ADDRESS THAT BEHAVIOR AND ALSO TO COLLABORATE WITH LOCAL ORGANIZATIONS TO SUPPORT THOSE IN NEED.

ACT INVOLVE COMMUNITY MEMBERS, UH, IDENTIFY HIGH NEED AREAS, AND THEN MEASURE THE IMPACT IN THOSE AREAS.

EDUCATE THE PUBLIC ABOUT CHALLENGES FACED BY THE VULNERABLE POPULATIONS, AND CREATE, UH, EXPLORE THE CREATION OF DESIGNATED SAFE SPACES WITHIN TRANSIT FACILITIES.

BUT THE MDRT WAS A PILOT TO SUPPORT THAT VISION WHEN IT STARTED.

SO WE STARTED IN 2020 AFTER THE PANDEMIC, UH, CITY AND THE CUSTOMER CONCERNS RELATED TO MENTAL HEALTH AND UNHOUSED CONDITIONS ON ITS TEAM, ON THE SYSTEM.

SO THERE WERE BOTH MENTAL HEALTH AND, AND, UH, UNHOUSED FOLKS.

BUT, UH, 20 21, 22, WE HAD DISCUSSIONS WITH PART WITH MEN MEADOWS MENTAL HEALTH POLICY INSTITUTE ON OPTIONS AND BEST PRACTICES.

IN NOVEMBER 22, WE END UP CONTRACTING WITH, UH, M-M-P-H-P-I, MENTAL METALS MENTAL HEALTH POLICY, HEALTH AND POLICY INSTITUTE TO CREATE AND LAUNCH THE PILOT.

SO ON OCTOBER 23, WE SIGNED OUR ILA WITH PARKLAND TO PROVIDE THE, THE LICENSED CLINICIANS AND WITH DALLAS FIRE RESCUE PARAMEDICS.

SO THE ORIGINAL, UH, PROGRAM DESIGN WAS MATCHED TO RIGHT CARE, WHICH DALLAS CITY OF DALLAS HAS, WHICH IS A CLINICIAN, A PARAMEDIC, AND A POLICE OFFICER.

A TEAM OF THREE PEOPLE GOING OUT IN, UH, NOVEMBER, 2024.

UH, PARKLAND EXTENDED THE ILA, UH, AND THE PILOT PROGRAM WITHOUT THE FIRE, THE DALLAS FIRE RESCUE.

UM, WE, DURING THE COURSE OF THAT ONE, THE ONE YEAR, THE FIRST YEAR, WE, UH, THE, THE PARAMEDICS BECAME EXPENSIVE AND WE WANTED TO EXPAND THE PILOT TO INCLUDE ALL OF OUR SERVICE AREA.

BECAUSE WE WERE USING CITY OF DALLAS PARAMEDICS, THEY COULD NOT GO OUTSIDE THE CITY OF DALLAS.

AND SO IN ORDER FOR US TO EXTEND THE SERVICE TO ALL OF OUR SERVICE AREA, WE HAD TO, UH, EITHER CONTRACT INDIVIDUALLY WITH EACH OF THOSE CITIES AND THEIR PARAMEDICS, OR JUST CUT THE PARAMEDICS OUT.

THAT'S WHAT WE DECIDED TO DO, WAS JUST

[00:20:01]

CUT THE PARAMEDICS OUT AND HAVE A CLINICIAN AND A POLICE OFFICER AS A TEAM TO RESPOND.

SO NOVEMBER, 2025, PARKLAND CONTINUED THE ILA WITH A DECISION TO ISSUE AN RFP FOR MULTI-YEAR PROGRAM, AND WITH ONGOING MEETINGS WITH DART CITIES AND SERVICE ORGANIZATIONS TO DISCUSS THE MDRT AND COLLABORATION OPPORTUNITIES.

SO THE FOCUS, AS I MENTIONED BEFORE, WAS TO ADDRESS THE MENTAL, MENTAL HEALTH CONCERNS ON THE SYSTEM TO ENSURE SAFE, SECURE, RELIABLE ENVIRONMENT FOR ALL DART RIDERS, UM, PREVENT THE USE OF DART VEHICLES AND FACILITIES AS DEFACTO SHELTERS, AND PROVIDE TARGETED OUTREACH TO CONDUCTED VULNERABLE POPULATIONS TO APPROPRIATE SERVICES THROUGH COORDINATED COMMUNITY BASED RESPONSE.

SO WE'RE, WE, WE RECOGNIZE AFTER THAT FIRST YEAR ESPECIALLY THAT THERE WAS THE, THE CORRELATION AS I MENTIONED, BETWEEN THE, UM, THE, THOSE OF MENTAL ILLNESS, THOSE OF MENTAL HEALTH ISSUES AND UNHOUSED.

UH, BECAUSE TYPICALLY WHAT HAPPENS, THOSE ARE MENTAL HEALTH ISSUES.

THEY ALSO HAVE THE COMORBIDITY OF SUBSTANCE ABUSE BECAUSE SOME OF THEM DON'T HAVE ACCESS TO HEALTHCARE.

SO THEY SELF-MEDICATE WITH ILLICIT NARCOTICS OR ALCOHOL.

AND, AND YOU HAVE THAT, THAT, UH, COMORBIDITY OF THOSE TWO CONDITIONS THERE, WHICH LEADS TO THE INABILITY TO FUNCTION AND YOU END UP ON THE STREET.

'CAUSE YOU CAN'T WORK AND CAN'T PAY RENT.

SO THAT'S WHAT WE WERE TRYING TO ADDRESS IN THE BEGINNING THERE.

SO OUR TEAMS, THIS IS HOW IT WAS ORIGINALLY DESIGNED.

AS I MENTIONED, UH, MINUS THE PARAMEDICS HAD TWO PATROL TEAMS AND ONE RAIL TEAM.

WE'VE ENDED UP TAKING TRANSITION THAT ONE RAIL TEAM TO HAVE THREE PATROL TEAMS BECAUSE THE RAIL TEAM PROVED NOT TO BE, UH, VIABLE AS WE, AS WE WORKED, THE IDEA WAS TO HAVE A, A CLINICIAN AND A POLICE OFFICER ON THE TRAIN WITH AN IPAD.

AND SO, BESIDES THE FACT THAT WE DIDN'T ALWAYS HAVE GOOD CONNECTIVITY WITH THE IPAD CELLULAR SERVICE, UH, PEOPLE WERE RELUCTANT TO DISCUSS THEIR MENTAL HEALTH CONDITION ON A TRAIN.

AND SO EVEN IF THEY DEPORTED THE TRAIN AND WENT TO A PLATFORM, IT JUST, IT JUST WASN'T WORKING.

SO THAT'S ONE OF THE ADJUSTMENTS.

WE, ANOTHER SECOND ADJUSTMENT WE MADE BESIDES THE PARAMEDICS WAS TO MAKE THREE PATROL TEAMS WITH THE CLINICIAN AND A POLICE OFFICER.

AND THEN WE'VE HAD ONE POLICE OFFICER WHO RIDES THE TRAIN WHO COULD CALL ONE OF THOSE OTHER TEAMS IF THEY IDENTIFIED SOMEBODY NEEDED HELP.

THESE TEAMS, UH, ARE OUT ON PATROL 7, 8, 7 P MONDAY THROUGH FRIDAY SYSTEM WIDE, ACROSS ALL MODES.

THEY CAN RESPOND.

AND THE REASON WHY THERE'S BEEN A LOT OF QUESTIONS ABOUT WHY WE DON'T HAVE 'EM ON WEEKENDS IS BECAUSE MONDAY THROUGH FRIDAY, 7 87 P IS WHERE THE SHELTERS TAKE PEOPLE IN AFTER 7:00 PM THEY DON'T TAKE ANYBODY IN.

HOWEVER, WE HAVE AN AGREEMENT THROUGH THIS PROGRAM WITH AUSTIN STREET SHELTER, AND THEY DO SET ASIDE, UH, 10 BEDS FOR US.

UH, WE, WE PAY A, AN AGREEMENT FOR THAT.

AND SO WITH THAT, IF WE RUN INTO SOMEBODY ON AFTER THESE HOURS OR ON THE WEEKEND, WE CAN, UH, GET THEM ACCESS TO HOUSING AND GET THEM OFF THE STREET IN AN EMERGENCY SITUATION.

SO AS I MENTIONED, WE WERE, WE WERE LOOKING AT THE MENTAL HEALTH ISSUE.

AND SO WHAT WE DECIDED TO MEASURE FROM THE VERY BEGINNING WITH HOW MANY PEOPLE WERE CONTACTED AND SERVED, WHAT WERE THE OUTCOMES OF THOSE WHO WERE SERVED AND OR RESOLVED? UH, WE LOOKED AT HOSPITAL DESER, UH, DIVERSIONS, JAIL DIVERSIONS AND REDUCTIONS IN NUMBER OF EMERGENCY DETENTIONS.

EMERGENCY DETENTION, AGAIN, IS THE TAKEN INTO CUSTODY, INVOLUNTARILY TAKEN INTO CUSTODY OF SOMEONE BECAUSE THEY PRESENT A DANGER TO THEMSELVES OR OTHERS.

AND WHEN I GOT HERE IN 2022, THAT WAS OUR NUMBER ONE ARREST CATEGORY EVERY MONTH.

SO THAT WAS IN SEPTEMBER OF 22, 20 22 WHEN I STARTED.

SO NOW EMERGENCY DETENTIONS ARE NUMBER FOUR.

AND SO THAT, THAT'S ONE OF THE THINGS I'LL TALK ABOUT LATER.

THAT'S WHAT I'LL MEASURE IS HOW MANY AND MANY PEOPLE WE PREVENTING FROM TAKING OUR OFFICERS OFF THE STREET TO GO TO EMERGENCY TO EMERGENCY DETENTION, TO A PSYCHOLOGICAL FACI PSYCHIATRIC FACILITY BECAUSE THEY, UM, BECAUSE THEY'RE ACTING OUT OR THEY'RE A DANGER TO THEMSELVES OR OTHERS.

SO TRENDS IN CUSTOMER SATISFACTION, OVERALL SCORES AND MEASURES RELATED TO SAFETY AND SECURITY BASED ON THE SURVEY, WE WANTED TO LOOK AT THOSE THINGS.

THAT'S A MEASURE TRENDS IN OUR NET PROMOTER, NET PROMOTER SCORE.

THAT'S ANOTHER MEASURE.

WE LOOKED AT POSITIVE MEDIA COVERAGE.

WE'VE HAD SOME OF THOSE IN, IN REALLY STRONGER RELATIONSHIPS WITH OUR CITIES AND OUR SOCIAL SERVICE AGENCIES.

IF WE LOOKED AT THE DIFFERENT SERVICE AREA, CITIES.

SO GARLAND HAS A PROGRAM, RICHARDSON HAS A PROGRAM.

DALLAS, OUR, OUR MODEL WAS ORIGINALLY BASED ON DALLAS IRVING HAS A, HAS A PROGRAM, SO DOES ROULETTE AND PLANO AND CARLTON.

SO THIS IS AN ISSUE NOT JUST AFFECTING US, AS I MENTIONED BEFORE, IT'S ALSO AN INDUSTRY-WIDE FOR LAW ENFORCEMENT BEST PRACTICE TO HAVE AN ALTERNATIVE RESPONSE FOR MENTAL HEALTH CALLS.

AND SO IT IS DEMONSTRATED BY THESE OTHER CITIES.

ALL THOSE CITIES ARE CITIES WITH POPULATIONS OVER 100,000.

AND SO ALL THE BIGGER CITIES IN THE REGION HAVE SOME SORT OF PROGRAM TO ADDRESS, UH, THE MENTALLY ILL IN THEIR CITIES AND THAT CROSSOVER POPULATION OF THOSE WHO ARE ALSO UNHOUSED.

SO WE LOOK AT THE MEASURES OF SUCCESS WE'VE HAD FROM THE BEGINNING OF 2023.

SO IT'D BEEN NOVEMBER OF 2023.

WE HAD 6,478 CONTACTS TO DATE.

AND, UM, THIS WAS AS, AS AS OF AUGUST, UH, 31ST, THE PERCENTAGE OF PEOPLE DECLINING SERVICES DECREASED OVER TIME FROM 48%, 2023 TO 24% IN 2026.

[00:25:02]

AND NEARLY 50% ARE RESOLVED ON SCENE OR HAVE A WARM HANDOFF.

SO THE WARM HANDOFF IS A DIRECT CONNECTION TO A SERVICE PROVIDER.

AND SO YOU CAN SEE THE, THE TRENDS THERE.

TOTAL REPEAT CLIENTS, ABOUT 11% ARE REPEAT CLIENTS.

THEY CONTACTED MORE THAN ONCE.

THE AVERAGE TIME SPENT WITH EACH CLIENT IS 44 MINUTES.

THERE'S BEEN SOME QUESTIONS ABOUT, UM, HOW DO WE, HOW DOES MDRT DISPATCH? SO IF WE HAVE A CALL ABOUT SOMEONE IN CRISIS, UH, MDRT CAN BE DISPATCHED INITIALLY, UH, BUT MOST OF THEIR CALLS, MOST OF THEIR CONTACTS ARE PROACTIVE CONTACTS.

WE TASK THEM WITH GOING OUT TO THOSE, BACK TO THE BEGINNING OF THE PRESENTATION OF THOSE AREAS.

WE KNOW WHERE THERE'S HIGH CONCENTRATIONS OF, OF FOLKS THAT ARE UNHOUSED OR MENTALLY ILL TO MAKE, TO BE PROACTIVE AND MAKE CONTACT WITH FOLKS BEFORE THEY GET TO THE CRISIS POINT.

SO THEIR, THEIR NUMBER ONE AREA OF CONTACT IS PROACTIVE.

THEY, THEY MAKE CONTACT FIRST, HOWEVER, THEY MAY BE DISPATCHED DIRECTLY OR, UH, IF SOMEBODY'S IN CRISIS, WE WANNA GET THE FIRST AVAILABLE OFFICER THERE TO STABILIZE THE SCENE.

AND ONCE THEIR OFFICERS ARE ON SCENE, AND THEY CAN CALL MDRT, AND IF THEY'RE ON LISTEN TO THE RADIO, THEY WILL PARTLY BE DRIVING THAT WAY ANYWAY.

SO THEY CAN, THERE CAN BE A TRANSITION THERE TO RELIEVE THOSE PATROL OFFICERS AND MDRT CAN TAKE OVER.

SO THESE CALLS TAKE, UH, TAKE TIME.

SO AN AVERAGE OF 44 MINUTES.

UH, THESE, THESE SITUATIONS REQUIRE, UH, TIME AND, AND INTERACTION AND TO BUILD THAT RAPPORT THAT'S GONNA END IN A MEANINGFUL, HOPEFULLY END IN A MEANINGFUL, UH, RESOLUTION TO THEIR SITUATION.

WE'VE HAD MANY POSITIVE REVIEWS.

WE'VE HAD SEVERAL NEWS STORIES.

I HAVE DOCUMENTATION OF 31 PEOPLE THAT WE'VE RECONNECTED WITH THEIR FAMILIES, UH, EITHER OUT OF STATE OR OUT OF THE REGION, SOME DOWN IN HOUSTON, SOME AS FAR AS OVERLAND PARK, KANSAS, COLORADO SPRINGS, COLORADO, WHERE WE WERE ABLE TO SECURE THEM A BUS TICKET TO GO HOME TO THEIR FAMILIES.

SO THEIR FAMILY WOULD COME HERE AND PICK THEM UP.

SO WE'VE RECONNECTED FOLKS WITH THEIR FAMILIES WHO'VE BEEN OUT, UM, LIVING UN SHELTERED AND, AND, AND STRUGGLING FOR A LONG TIME.

SO OUR MEASURES OF SUCCESS, DIVERSIONS FROM EMERGENCY DETENTION, DIVERSIONS FROM, FROM, UH, THE ER AND DIVERSIONS FROM JAIL, UH, OVER THE COURSE OF THE PROGRAM, UH, WE'VE HAD TOTAL SINCE 2023, WE'VE HAD 833, UH, DIVERSIONS.

UH, IT'S IMPORTANT TO DIVERT THOSE FROM JAIL BECAUSE BESIDES THE, UH, THE COST OF INCARCERATING THEM, IT TAKES AN OPPORTUNITY COST FOR THE OFFICERS TO BE THERE.

IT TAKES ON AN AVERAGE OF FOUR HOURS TO BOOK SOMEBODY INTO THE DALLAS COUNTY JAIL.

AND IT CAN TAKE ANYWHERE FROM TWO TO FOUR HOURS IN THE ER, DEPENDING ON HOW BUSY THEY ARE.

OUR PRISONERS DO, OUR PEOPLE WE TAKE THERE DO NOT GET PRIORITY.

UH, THEY'RE IN LINE WITH EVERYBODY ELSE.

AND WE COULD BE, WE CAN'T JUST LEAVE THEM THERE.

WE MAY HAVE TO STAY THERE FOR A SIGNIFICANT AMOUNT OF TIME.

SO IF WE CAN AVERT THEM FROM THE ER, THAT'S VERY, UH, TIME SAVING FOR US AS WELL.

SO IS ONE OF THOSE MEASURES OF SUCCESS WAS, UH, EMERGENCY DETENTION, AS I MENTIONED IN 2022 IS EVEN MORE THIS, BUT JUST IN THE LAST THREE YEARS, FROM 2024 TO 25 TO 26, YOU CAN SEE THE DECLINE THERE.

AND THIS IS NOT, NOT, UH, MDRT TAKING THEM IN, BUT PATROL OFFICERS BEING TAKEN OFF THE STREET TO GO PROCESS PEOPLE BECAUSE OF EMERGENCY DETENTION.

SO THAT'S ONE OF THE MEASURES OF A SUCCESS THAT I LOOK AT.

USES OF FORCE, AS I MENTIONED BEFORE, WE WANT TO, UH, WE, WE NEVER WANT TO HAVE TO USE FORCE, BUT AN OCCASION THAT IS, THAT IS REQUIRED.

AND, AND SO WITH THIS, THIS PROGRAM, I BELIEVE HAS CONTRIBUTED TO THIS.

UH, EVEN WE HAD A 42% MORE, UM, UM, INCREASE IN, IN CONTACT CITIZEN CONTACTS IN 23 TO 25.

WE HAD A 35% REDUCTION OF, UH, USES OF FORCE OR PHYSICAL CONTROL.

THE CUSTOMER SATISFACTION SURVEY, JUST ABOUT EVERY CATEGORY HERE, THERE'S, THERE'S AN IMPROVEMENT, EVEN IF IT'S A SLIGHT IMPROVEMENT.

UH, THE ONLY ONE THAT DIDN'T HAVE AN IMPROVEMENT WAS THE, IN, YOU KNOW, HOW PEOPLE FEEL IN DARK PARKING LOTS.

IT WENT FROM 62% TO 61% WITH A POSITIVE, UH, FEELING IN EVERY OTHER CATEGORY.

THERE'S BEEN SOME, UM, THERE'S BEEN AN INCREASE, UM, IN HOW THEY FEEL SAFE AND SECURE ON OUR, ON OUR PROPERTY, WHETHER IT'S, UH, BUS STOPS AND, AND TRAINS OR ON OUR DARK, DARK BUSES.

OUR NET PROMOTER SCORE, AGAIN, I GOT HERE IN SEPTEMBER 20, UH, 2022, AND WE HAD OUR LOWEST SCORE EVER IN, IN 2022.

AND IT'S GONE UP STEADILY SINCE THEN.

I BELIEVE THE INITIATIVES WE'VE TAKEN AS AN ORGANIZATION, THIS IS JUST ONE PIECE OF THAT IN AND OF THEMSELVES.

I DON'T THINK WE CAN MEASURE ONE OF THEM, BUT THE MDRT, THE TSOS INCREASING VISIBILITY, SOME OF THE THINGS THAT THEY'VE DONE WITH THE CLEAN TEAMS AND ELEVATOR ANTENNAS, ALL THOSE THINGS TOGETHER HAVE CREATED AN ENVIRONMENT THAT'S SAFE, CLEAN, AND FRIENDLY, AND KEEPING US ON TIME.

AND SO I THINK THAT THAT'S, THAT ALL GOES INTO THIS.

SO I WILL NOT SAY THAT IT'S THE MVRT, BUT I THINK THIS IS, THIS IS ONE OF THE MEASURES WE LOOK AT AS AN AGENCY AND WE ALL PLAY A PART IN THAT.

THESE ARE SOME OF OUR COMMUNITY PARTNERS HERE.

YOU CAN SEE IT'S COMPREHENSIVE FROM NOT JUST, UH, UH, UH, HOMELESS OUTREACH RESOURCES, BUT ALSO MENTAL HEALTH, UM, FROM THE VETERANS

[00:30:01]

ADMINISTRATION, THE METRO CARE, THE MENTAL HEALTH PROVIDERS.

AND SO WE, WE WORK AT EVEN CHILDREN'S HOSPITAL BECAUSE ON OCCASION WE FIND PEOPLE THAT ARE UNDER, UNDER THE AGE OF 17 THAT ARE IN CRISIS.

SO THEY'RE JUVENILES AND WE, WE HELP CONNECT THEM TO SERVICES AS WELL AND HELP THEIR FAMILIES GET CONNECTED TO SERVICES THAT THEY NEED IF THEY'RE, IF THEY'RE OUT ON OUR SYSTEM.

SO AGAIN, SUMMARY OF OUR KEY OUTCOMES, UH, 50% OR SO ARE, ARE PRIMARILY RESOLVED ON SCENE WITH A WARM HANDOFF.

AND THEN, UM, ANOTHER ABOUT 24% OR DECLINED SERVICE.

SO ABOUT 75% OF OUR CONTACTS ARE RESOLVED, ONE OF THOSE THREE WAYS.

UH, EMERGENCY DETENTIONS ARE NO LONGER THE HIGHEST RISK CATEGORY, AND I BELIEVE MBRT IS DIRECTLY RESPONSIBLE FOR THAT PART.

MBR RT IS ALSO FOCUSED ON EDUCATION AND ENCOURAGEMENT.

AS I MENTIONED BEFORE, WE, WE FOLLOW THE THREE E APPROACH.

WE EDUCATE THE PEOPLE WE CONTACT ABOUT THE SERVICES THAT ARE AVAILABLE.

WE ENCOURAGE THEM TO TAKE ADVANTAGE OF THOSE SERVICES, EVEN GIVING THEM A RIDE THERE IF WE NEED TO.

AND, UH, BUT WE ALSO FOCUS ON ENFORCEMENT.

THOSE WHO WILL NOT RESPOND TO THE EDUCATION AND THE ENCOURAGEMENT.

IF THERE'S A VIOLATION OF THE LAW OR THEY'RE DANGER TO THEMSELVES OR OTHERS, WE WILL TAKE ENFORCEMENT ACTION.

OUR DIVERSIONS RESULT IN A AVOIDED COST TO DART TO OTHER AGENCIES AND TO SOCIETY, AND THEN ALLOW THE POLICE STAFF TO FOCUS TO TIME ON OTHER SECURITY ISSUES.

SO MORE THAN ONE CONTACT IS OFTEN NECESSARY TO CONNECT PEOPLE TO SERVICES.

UM, ONE OF OUR MOST HIGHLY PUBLICIZED SUCCESS STORIES WAS IN THE VERY BEGINNING.

UH, AND IT, IT, THEY CONTACTED THAT YOUNG, THAT GENTLEMAN THREE TIMES, AND HE NEVER, HE DECLINED SERVICES ALL THOSE TIMES.

AND ON THE FOURTH TIME, HE CONTACTED THEM, HE SAW THE, THE TEAM OUT THERE, AND HE CONTACTED THEM AND WE WERE ABLE TO CONNECT HIM TO HIS FAMILY IN OVERLAND PARK, KANSAS, WHO DROVE HERE OVERNIGHT TO PICK HIM UP.

SO THAT'S, THAT'S THE KIND OF, UH, RELATIONSHIPS WE'RE TRYING TO BUILD TO GET, TO MAKE A DIFFERENCE ON, UH, ON THE CONDITIONS OF OUR SYSTEM.

AND IN THE LIVES OF THE PEOPLE WHO ARE OUT THERE, GIVEN A, A HIGH PERCENTAGE OF UNSHELTERED EDUCATION, ENCOURAGEMENT TO CONNECT HIM TO SERVICES IS KEY.

UM, THIS IS THE SUCCESS STORY I TALKED ABOUT MR. BARTHOLOMEW HERE.

HE WAS, HIS FAMILY THOUGHT HE WAS DEAD.

HE HADN'T, THEY HADN'T HEARD FROM HIM IN 10 YEARS.

WE WERE ABLE TO CONNECT HIM AND THEY DROVE OVERNIGHT TO COME PICK HIM UP AND TAKE HIM HOME.

SO SAFETY ON TRAINS, UH, PERCE CUSTOMER SATISFACTION, UH, PERCEPTION OF SAFETY ON TRAINING HAS GONE UP FROM 54 TO 58% PRESENCE, SEEING OFFICERS, UNIFORM PERSONNEL FROM 69 TO 72 AT DART FACILITY, 60% TO 63%.

THE NET PROMOTER SCORE, AS I MENTIONED, HAS GONE UP.

THE OVERALL CUSTOMER SATISFACTION HAS GONE FROM 72% TO 75%.

I BELIEVE DARK CARES IS ONE ELEMENT THAT HAS HELPED INFLUENCE THAT.

BUT AGAIN, IT'S NOT IN AND OF ITSELF, I DON'T THINK WE CAN TAKE ANY OF THESE PIECES OUT AND HAVE THAT SAME RESULT.

ALL THESE WORK TOGETHER, UH, TO CREATE AN ENVIRONMENT THAT, THAT PEOPLE FEEL SAFER IN.

'CAUSE EVEN IF, UM, THE PERSON DECLINED SERVICES, I BELIEVE WHEN THEY SEE SOME ONE OF US OR ONE OF THE MDRT OR SOMEBODY IN UNIFORM MAKING CONTACT WITH SOMEONE AND TALKING TO THEM, I BELIEVE THAT GIVES THEM A SENSE OF SECURITY KNOWING THAT WE'RE, WE'RE PAYING ATTENTION AND WE'RE OUT THERE ENGAGING WITH FOLKS.

SO TO CONCLUDE, I RECOMMEND, RECOMMEND APPROVAL OF THE RESOLUTION AUTHORIZING THE INTERIM PRESIDENT CEO FOR HIS DESIGNEE TO AWARD A TWO YEAR BASED CONTRACT BETWEEN ONE YEAR OPTIONS TO PARKLAND FOR THE AMOUNT, UH, TOTAL AUTHORIZED AMOUNT NOT TO EXCEED $3,062,719.

AND WITH THAT, I'LL TAKE ANY QUESTIONS.

CHAIR, MR. CHAIR.

THANK YOU CHIEF MEMBERS QUESTIONS.

MR. KENNEDY? THREE MINUTES.

JUST A COMMENT.

THANK YOU, CHIEF, FOR THIS PRESENTATION.

I THINK THIS IS, ESPECIALLY FOR THE COST OF IT, THIS IS ONE OF THE BEST THINGS I THINK THIS AGENCY'S EVER DONE.

UM, YOU KNOW, I MEAN FOR, FOR LIKE WHATEVER ELSE, THE, THE FAILINGS OF HIGHER ORDERS OF GOVERNMENT HAVE LED TO TRANSIT AGENCIES AND SCHOOL DISTRICTS HAVING TO DEAL WITH ESSENTIALLY THE FALLOUT OF THOSE FAILINGS.

AND HERE'S WHERE WE ARE, AND IT IS WHAT IT IS, BUT I THINK THIS IS AN EFFECTIVE PROGRAM FOR DEALING WITH THIS, DARE I CALL IT A BANDAID, BUT I THINK IT'S, IT IS AS GOOD AS WE CAN DO FOR THE FAILINGS OF THE HIGHER ORDERS OF GOVERNMENT.

SO THANK YOU FOR THE PRESENTATION IN THIS PROGRAM, AND I'M HAPPY TO SUPPORT IT.

ALL RIGHT, ANYONE ELSE? MR. ELLI? AND THEN MR. ENOCH.

THANK YOU CHIEF FOR THAT PRESENTATION.

I JUST WANTED TO GO INTO A LITTLE BIT MORE DETAIL.

YOU TALKED ABOUT THE PROCEDURE FOR HOW AN OFFICER CAN BE, UH, CAN CALL THE MDRT TEAM OUT.

WHAT TRAINING DO WE PROVIDE AND WHAT GUIDELINES ARE THERE FOR WHEN AN OFFICER SHOULD CALL THE MDRT TEAM OUT? SO EVERY OFFICER IN THE STATE OF TEXAS IS REQUIRED TO HAVE BASIC CRISIS INTERVENTION TRAINING.

AND, AND THERE'S REFRESHER EVERY TWO YEARS.

SO ALL THE OFFICERS HAVE THAT.

AND PART OF THAT IS TO RECOGNIZE THE DIFFERENCE BETWEEN MENTAL HEALTH, UH, ISSUE AND A LEARNING DISABILITY ISSUE, OR AN INTELLECTUAL DISABILITY ISSUE.

UH, AND SO THE OFFICERS THROUGH THEIR TRAINING, WHEN THEY OBSERVE SOMEBODY THAT THEY THINK WOULD BENEFIT FROM THE MDRT, 'CAUSE THE OFFICERS HAVE LEARNED TO EMBRACE

[00:35:01]

THIS AS WELL.

IN THE BEGINNING, SOME OF OUR OWN OFFICERS WERE SKEPTICAL ABOUT IT, BUT NOW THEY'VE SEEN THE EFFECTIVENESS AND THEY'RE WILLING TO CALL MDRT TO COME OUT TO THE SCENE AND TRANSITION OVER TO THEM TO ALLOW 'EM TO TAKE OVER.

SO IF THEY SEE SOMEBODY WHO'S EXHIBITING SIGNS OF MENTAL ILLNESS, WHETHER IT IT'S VERBAL STATEMENTS ABOUT HARMING THEMSELVES OR OTHERS, OR, UM, JUST, UH, TALKING TO THEMSELVES AND NOT, NOT BEING COHERENT, THOSE ARE THE KIND OF THINGS THAT THEY LOOK FOR.

VERY, PRETTY OBVIOUS SIGNS THAT MDRT MAY BE HELPFUL, BUT ALSO THEY, THERE ARE MORE SUBTLE ONES AS WELL, IF THEY JUST SEE THAT THEY'RE UN UNHOUSED, BUT THE PERSON, UH, OR THAT THEY SEE THAT THEY'RE EXHIBITING SOME SORT OF BEHAVIOR AND THEY'RE NOT TO THE QUITE CRISIS LEVEL YET, THEY CAN STILL CALL MDRT TO COME OVER AND TAKE OVER.

SO, WELL, THANK YOU FOR THAT CHIEF CATO.

AND SO DO, DO WE, UM, PROMULGATE GUIDELINES TO THE OFFICERS WHO ARE ON PATROL OR DURING THE THE CIT TRAINING? UM, DO WE SAY, THIS IS WHAT YOU SHOULD BE LOOKING FOR? THE REASON I ASK IS I WANNA MAKE SURE THAT WE HAVE UNIFORM GUIDELINES AND CONSISTENCY FOR WHEN WE'RE USING THE MDRT, BECAUSE, YOU KNOW, ONE OFFICER MIGHT, UM, PERCEIVE A SITUATION A CERTAIN WAY, ANOTHER OFFICER MIGHT PERCEIVE IT A DIFFERENT WAY.

UH, DO WE HAVE GUIDELINES WHERE, YOU KNOW, SOME OF THE THINGS YOU MENTIONED ARE, ARE WE TRAINING OFFICERS? YOU KNOW, IF YOU SEE THIS CALL, YOU KNOW, THIS MAY NOT MERIT A CALL.

OR, YOU KNOW, HOW, HOW DO WE HANDLE THAT? YES, SIR.

'CAUSE UH, WE, WE HAVE POLICIES, UH, WE'RE REQUIRED TO HAVE POLICIES 'CAUSE OF OUR ACCREDITATION SPECIFICALLY FOR THOSE IN MENTAL HEALTH CRISIS, FOR PERSONS IN CRITICAL INCIDENT, UH, UH, CRISIS INCIDENT.

AND THERE'S GUIDELINES THERE FOR THE OFFICERS TO FOLLOW, THINGS TO LOOK FOR, LIKE I MENTIONED, BEING, MAKING STATEMENTS, BEING INCOHERENT.

THERE BE OTHER BEHAVIORS THAT MAY BE EXHIBITING.

AND, UH, WE HAVE AN SOP SEND AN OPERATING PROCEDURE FOR THE MDRT AND GUIDELINES FOR THEM.

WE ALSO HAVE A AN SOP AND, AND GUIDELINES, GENERAL ORDERS FOR POLICIES FOR THE AVERAGE PATROL OFFICER TO RECOGNIZE THESE THINGS AND TO CALL MDRT.

AWESOME.

THANK YOU, CHIEF.

AND THAT'S WHAT I WAS LOOKING FOR THERE WAS, WAS, YOU KNOW, THE, THOSE, UH, STANDARD OPERATING PROCEDURES AND TRAINING.

SO I'M GLAD WE'VE GOT THAT TO ENSURE, YES, SIR.

CONSISTENCY ACROSS, YOU KNOW, ACROSS DART PD AND HOW TO UTILIZE THE MDRT.

UM, ALSO, WHAT IS THE AVERAGE COST FOR A CALL FOR SERVICE? YOU KNOW, IF THE MDRT DOESN'T COME OUT, WE'VE TALKED A LOT ABOUT THAT COST.

WHAT IS THE AVERAGE COST OF A CALL FOR SERVICE IF IT'S JUST A NORMAL POLICE RESPONSE? IT, IT DEPENDS ON THE, THE TIME THAT THEY HAVE TO BE THERE.

FOR EXAMPLE, A LOUD MUSIC CALL OR A SMOKER CALL, WE GET DISPATCHED TO THOSE.

IF WE GET THERE AND THEY PUT OUT THE CIGARETTE, IT'S, IT'S, IT'S JUST A FEW MINUTES.

IT'S, AND WE LOOK AT THE HOUR, THE PROBABLY AVERAGE HOURLY RATE IS $55 AN HOUR FOR THE TIME OF AN OFFICER.

SO TRAVEL TIME PLUS TIME ON CALL PLUS CLEARING.

WE, I DON'T HAVE THAT EXACT NUMBER, BUT WE COULD GO DOWN AND DRILL DOWN TO EACH OF THE 118,000 CONTACTS THAT WE HAD IN 2025 AND DETERMINE, UH, AN AVERAGE, I GUESS.

BUT, UH, BUT WE, WE, UH, UH, WE, WE, WE COULD DO THAT.

SO IT DEPENDS ON HOW LONG THEY SPEND WITH AN INDIVIDUAL, AND IF THEY MAKE AN ARREST THAT TIME COUNTS AS WELL WHILE THEY'RE AT JAIL PROCESSING OR EVERYTHING, SO.

WELL, THANK YOU.

THANK YOU FOR THAT ANSWER AS WELL.

AND JUST A COUPLE MORE, UM, IN THE INFORMATION YOU PROVIDED PRIOR TO THE MEETING, AND THANK YOU SO MUCH FOR PROVIDING THAT.

UM, THERE WAS A DISCUSSION ABOUT HOW, UH, FOR RESOLVED ON SCENE OR A WARM HANDOFF, UH, IF THOSE HAD BEEN ARRESTS INSTEAD, THE COST OF THAT WOULD'VE BEEN NEARLY $860,000 PER YEAR, WHICH IS MORE THAN THE COST OF THIS PROGRAM.

ARE, ARE THE, IS IT YOUR PROFESSIONAL OPINION THAT IN THE ABSENCE OF THE MDRT PROGRAM, THOSE WOULD LIKELY HAVE BEEN ARRESTS? NO, SIR.

THAT WAS JUST THE HYPOTHETICAL OH, OF EACH ONE.

UH, I, I, I REALLY CAN'T, I'M NOT GOING TO LIE TO YOU OR ANYBODY ELSE.

I, I CAN'T PREDICT HOW MANY OF THOSE WOULD'VE ENDED UP BEING THE ONES WE KNOW, THOSE, THOSE I TALKED ABOUT, THOSE 833 THAT WE KNOW, WE WOULD'VE TAKEN 'EM TO THE EMERGENCY ROOM.

WE KNOW WE WOULD'VE TAKEN TO JAIL, OR WE KNOW WE WOULD'VE TAKEN THEM TO A MENTAL HEALTH FACILITY.

AND WE AVERTED THOSE, THOSE WHAT ARE, THAT'S ABOUT 13% OF THE OVERALL CONTACTS.

AND SO, UM, I COULD, I MEAN, I, I, I, I, IT WOULDN'T BE SCIENTIFIC, WE COULD EXTRAPOLATE THAT, THAT IF, IF THAT'S 13%, MAYBE 13% OF THOSE OTHER CALLS COULD RESULT IN AN ARREST, BUT IT WOULDN'T BE ANYTHING I COULD, I COULD VERIFY.

TRACK, I GUESS, BY TYPE OF INTERACTION, YOU KNOW, OUTCOMES, YOU KNOW, HOW OFTEN IT LEADS TO AN ARREST VERSUS THIS OUTCOME OR THAT OUTCOME? IT, IT, IT, SIR, IT DEPENDS ON THE, ON THE ARREST.

SO I'M HESITANT TO JUST SAY THAT, BUT ANY ONE OF THOSE COULD, AND THAT'S WHY I PRESENT IT LIKE THAT.

UH, AND, AND OF COURSE, UH, THERE'S OTHERS OUT THERE.

UM, I MEAN, ANY ONE OF THOSE COULD BE, AND I DON'T KNOW, I COULDN'T HONESTLY TELL YOU HOW MANY OF THOSE WOULD TURN INTO AN ARREST, SO, OKAY.

WELL, THANK YOU FOR THAT, CHIEF CATO.

AND THEN, UM, LAST QUESTION.

SO, UH, I KNOW IT, AS YOU JUST TALKED ABOUT, IT'S HARD TO KNOW HOW MANY ARRESTS WERE DIVERTED.

UM, DO WE TRACK NUMBERS ON HOW MANY INTERACTIONS OF A CERTAIN TYPE RESULT IN ARRESTS? FOR EXAMPLE, IN THE ABSENCE OF THE MDRT, HOW MANY INTERACTIONS WITH A PERSON EXHIBITING MENTAL HEALTH SYMPTOMS RESULT IN AN ARREST VERSUS WITH THE MDRT? I KNOW WE HAVE THE, THE DIVERSION NUMBERS THAT YOU SHOWED IN THE SLIDESHOW AND THE DECLINE IN EMERGENCY DETENTIONS.

BUT DO WE, DO WE

[00:40:01]

FOR EXAMPLE, NOW OUR, OUR HIGHEST, UH, ARREST CATEGORY IS CRIMINAL TRESPASS.

AND SO THEY MAY BE MENTALLY ILL, THEY MAY BE UNHOUSED, BUT IF WE BANNED THEM ALREADY FROM THE SYSTEM AND WE RECOGNIZE THEM AND SEE THEM ON OUR PROPERTY, WE'RE GONNA ARREST THEM, NO QUESTIONS ASKED.

SO WE DON'T GET TO THE ASSESSMENT PIECE OF ARE THEY, YOU KNOW, STRUGGLING WITH MENTAL ILLNESS OR ANYTHING ELSE.

IF THEY'VE BEEN BANNED AND WE SEE THEM, THEY'RE GOING TO JAIL.

AND SO THAT ONE, IT'S A HUNDRED PERCENT, IF THEY'RE BANNED, THEY'RE GOING TO JAIL.

UH, SO THEN WHEN IT COMES TO ASSAULTS AND, AND THINGS LIKE THAT, DEPENDS ON IF WE CONTACT THEM.

IF WE CONTACT THEM, TAKE THEM AND DETAIN THEM, AND THE VICTIM WANTS TO PRESS CHARGES AND WILLING TO GIVE US A STATEMENT.

I MEAN, SO THERE'S, THERE'S A LOT OF VARIABLES THAT GO INTO THERE ABOUT HOW MANY, UH, TO ANSWER THAT QUESTION.

SO.

WELL, THANK YOU VERY MUCH, CHIEF KATO.

I'LL JUST CONCLUDE WITH A, A BRIEF COMMENT.

SO I, I THINK I'VE SEEN ENOUGH BASED ON THE DECLINE IN EMERGENCY DETENTIONS AND THE DIVERSIONS THAT WE HAVE QUANTIFIED TO KNOW THAT THIS IS A VALUABLE TOOL.

I, I, I'M GONNA VOTE IN FAVOR OF THIS.

I THINK IT SHOULD CONTINUE.

THAT BEING SAID, I WOULD LOVE TO SEE US TRACK, UH, DATA BETTER GOING FORWARD, BECAUSE I DO THINK THAT WE COULD PROBABLY HAVE MORE CONCRETE ANSWERS TO SOME OF THESE QUESTIONS AND, AND THAT WOULD INFORM BOTH WHEN WE USE THIS TOOL, WHICH IS A FAIRLY EXPENSIVE TOOL TO USE, TO MAKE SURE THAT WE'RE USING IT IN SITUATIONS THAT REALLY MERIT IT, NOT OVERUSING IT, AND ALSO NOT UNDERUSING IT.

AND IT WOULD ALSO HELP US TO REFINE OUR STANDARD OPERATING PROCEDURES SO THAT WE PROVIDE CLEAR GUIDANCE ABOUT WHEN TO USE THE MDRT AND WHEN NOT TO.

SO, YOU KNOW, ON ALL OF THE THINGS I'VE ASKED, I WOULD JUST LOVE TO, TO, AS WE GO INTO THE NEXT CONTRACT TERM, TO REALLY, UH, REDOUBLE OUR EFFORTS TO TRACK SOME OF THOSE THINGS AND MAYBE THINK OF CREATIVE WAYS THAT WE COULD TRACK THINGS THAT WE DON'T CURRENTLY HAVE NUMBERS FOR.

FEEL GOOD ABOUT GETTING ON THE TRAIN.

ALRIGHT, UH, MR. ANY THREE MINUTES, UH, CHIEF, THANK YOU.

UM, ARE YOU AWARE OF ANY OTHER TRANSPORTATION AGENCIES THAT HAVE SUCH A PROGRAM THAT HAVE DOCUMENTED FEWER ISSUES ON THEIR TRAINS? I'M AWARE OF SEPTA, UH, SOUTHEAST PENNSYLVANIA TRANSIT AUTHORITY THAT HAS A PROGRAM.

THEIRS IS, UH, IT'S MORE, UM, DETAILED THAN THEY ACTUALLY TAKEN A CLOSE STATION AND, UH, AND, AND CREATED A PLACE WHERE PEOPLE COULD COME AND GET SERVICES THERE.

AND, AND THEY'VE, THEY'VE PUBLISHED SOME DATA SAYING THAT THEY'VE RELEASED, REDUCED THE NUMBER BASED ON THEIR POINT IN TIME COUNT, AND, UM, REDUCED THE NUMBER OF UNHOUSED PEOPLE ON THEIR SYSTEM.

I'VE SEEN THAT REPORT.

DO YOU KNOW WHAT, DO YOU KNOW WHAT SEPTA'S BUDGET IS FOR THAT? NO, SIR.

I DO NOT SE SEVERAL TIMES OURS.

I, I, I HAVE NO IDEA.

I HAVEN'T SEEN THE NUMBERS.

I JUST SEEN A, A, A, A WRITTEN ARTICLE ABOUT THE RESULTS, BUT NOT, HADN'T EVEN SEEN AN ACTUAL STUDY, JUST THE RESULTS, RESULTS THEY REPORTED IN, IN A LAW ENFORCEMENT JOURNAL.

I, I SAW THE SUCCESS METRICS AND I, I APPRECIATE THOSE.

AND, UH, ALL, ALL OF US PROBABLY AROUND HERE HAVE SOME SORT OF FAITH AND THAT FAITH WOULD LEAD US.

OF COURSE, YOU HELP, YOU LEND A HELPING HAND, BUT I NEED TO FOCUS IN MY JUDGMENT ON MY JOB HERE WHEN I WAS MAYOR OF MY CITY OR CITY COUNCILMAN, OR IF I'M A, I SEE, UH, ANDY SEND US A LETTER OR, UH, WE GOT SOME OTHER LETTERS.

I UNDERSTAND HOW IMPORTANT IT'S TO COUNTIES, STATES, AND LOCAL GOVERNMENTS, AND EVEN CHAMBERS OF COMMERCE TO DO THIS, TO CLEAN UP THE STREETS, MAKE THEIR STREETS SAFE.

WE ONLY HAVE ONE JOB.

THAT'S THE ONLY JOB WE HAVE, AND THAT'S TO INCREASE RIDERSHIP AT AN EFFICIENT RATE SO WE CAN MOVE PEOPLE AND GET 'EM OFF THE HIGHWAYS.

I DON'T SEE THE METRICS AS I'VE TOLD YOU.

YES, SIR, OF THIS DOING THAT.

I, I HAVE A FEEL GOOD.

I'M WONDER, I'M HAPPY THAT THAT MAN GOT TO HIS FAMILY.

THAT'S WONDERFUL.

NOT MY JOB.

AND THAT SOUNDS MAYBE, UH, ANTITHETICAL TO WHAT A CHRISTIAN VIEW OF, OF IT OUGHT TO BE.

BUT IF WE HAD 833 DIVERSIONS INSTEAD OF ARRESTS, AND WE SPENT $2 MILLION ON IT, THEN THAT'S ABOUT $2,000 PER DIVERSION AS OPPOSED TO AN ARREST.

I HAVE A BETTER IDEA.

AND THAT IS, WE DON'T ARREST PEOPLE.

IF, IF, IF WE SPENT $10 MILLION, NOT 3 MILLION, WE WOULDN'T CHANGE THE, THE, I I DON'T THINK WE WOULD CHANGE THE, THE, UH, THE CALCULUS ON THIS.

AND TO PROVE MY POINT, WE'RE ABOUT TO TRY IN NOVEMBER, RESTRICTING ACCESS TO OUR TRAINS, CLOSING THE STATIONS, IF YOU WILL, IN A TEMPORARY BASIS THAT WILL HAVE THE EFFECT THAT WE'RE ALL TALKING ABOUT HERE.

THAT'LL HAVE THE EFFECT OF MAKING SURE PEOPLE FEEL MORE SAFE WHEN THEY GET ON A TRAIN, THAT THERE WON'T BE SOMEONE THERE THAT WILL BE PANHANDLING OR BOTHERING THEM OR WALKING UP AND DOWN THE HALLS, UH, UH, OF THE TRAIN, WALKING UP THE TRAIN BOTHERING THEM.

NOW, THERE'LL STILL BE SOME FOLKS GETTING ON THERE, BUT THIS ISN'T THE TOOL TO MAKE NANCY AND BILL GET ON THE TRAIN TO, TO MAKE 'EM

[00:45:01]

THE WAY TO GET, GET 'EM FEEL, MAKE 'EM FEEL GOOD ABOUT GETTING ON THE TRAIN IS RESTRICT ACCESS.

AND I THINK THAT'S GONNA BE PROVED BY THIS.

I'M GONNA BE VOTING AGAINST THIS, AND I KNOW I'M GONNA BE THE ONLY ONE HERE.

I'M NOT, UH, UNDER THE, UNDER THE, UH, THOUGHT THAT ANYBODY ELSE IS GONNA AGREE WITH ME.

AND I COULD BE WRONG.

I MIGHT BE WRONG.

THIS IS NOT ONE OF THOSE I'M ABSOLUTELY CERTAIN ON, YOU KNOW, I'VE BEEN ON THE FENCE SINCE WE STARTED THIS IN 2023, BECAUSE I DO THINK THE ANECDOTES HAVE VALUE IN LIFE.

BUT WHEN I LOOK AT OUR RIDERSHIP AND OUR BUDGETS, AND I THINK THAT THAT SAME MONEY COULD BUY SIX AND A HALF OFFICERS OR EVEN MORE F FOS AND TSOS TO RIDE THE TRAINS WHERE DETERRENCE IS THE, THAT, THAT'S, TO ME, THE ABSOLUTE BEST WAY TO KEEP OUR TRAINS SAFE AND COMFORTABLE FOR PASSENGERS IS DETER THIS KIND OF ACTIVITY.

UM, MS. JUAN KRAUSE, THREE MINUTES.

THANK YOU, CHAIR.

UM, I GUESS I HAVE SOME QUESTIONS AND COMMENTS.

I MEAN, UH, THE QUESTIONS, WELL, I REMEMBER AT APTA, I THINK IT WAS CAP METRO OR CORPUS CHRISTI RECEIVED AN AWARD FROM APTA REGARDING A SIMILAR PROGRAM.

UM, AND I KNOW THAT LA METRO HAS A SIMILAR PROGRAM, UH, AND I HAVE YOU REACHED OUT TO OTHER CEO, OR EXCUSE ME, AGENCIES.

LIKE WHEN YOU, IF YOU GO TO APTA OR IF YOU GO TO A POLICE OR, UM, OFFICER ORGANIZATION MEETINGS, UH, REGARDING THE METRICS THAT THEY USE, HOW DO THEY PUT A HANDLE ON THAT? BECAUSE THIS IS A VERY HARD, IT'S HARD TO MEASURE THESE TYPES OF OUTCOMES HERE, AND YOU'VE DONE A GOOD JOB IN TRYING TO EXTRAPOLATE THE DATA THAT YOU DO HAVE TO, UM, SHOW THE, UH, METRICS THERE.

Y YES MA'AM.

I DO BELIEVE 'CAUSE MOST OF THE OTHER AGENCIES, UM, LIKE SEPTA, BUT DIRECTOR INDEX QUESTION, I READ THEIR RESULTS.

THE OTHER, UH, FOLKS HAVEN'T HAD ANY PUBLISHED DATA THAT I'VE SEEN YET OR ANY ARTICLES ABOUT THEIR PROGRAM.

BUT I KNOW ELEMENT HAS SOME, UM, RTD IN DENVER HAS SOME, WE'VE, WE TALK, WE HAVE POLICE CHIEF MEETINGS, WE HAVE TRANSIT POLICE MEETINGS, AND WE HAVE CONFERENCE CALLS ONCE A MONTH.

AND WE TALK ABOUT THESE ISSUES.

MOST USE THE POINT IN TIME COUNT.

AND SO WHEN THEY GO OUT ON A SYSTEM AND ACCOUNT EVERY SINGLE PERSON ON THEIR SYSTEM AND DETERMINE WHO'S UNHOUSED AND WHO'S NOT BY ENGAGING INTERVIEWS AND STUFF, AND WE'VE DONE THAT HERE, BUT WE DID OUR POINT IN TIME COUNT.

IT WAS, IT WAS ON A, IT WAS ON A NIGHT BACK IN JANUARY, WE, WE COUNTED 200 AND SOMETHING PEOPLE SYSTEM WIDE.

AND SO I WOULD BE HESITANT TO SAY WE COUNT THAT, THAT NOW OR IN JANUARY AGAIN NEXT YEAR, THAT THAT'S THE NUMBER TO HANG MY HAT ON THAT AT THAT POINT IN TIME, JUST LIKE IT SAYS THAT'S THE NUMBERS THERE.

I WOULD, I WOULD BE HESITANT TO COME IN AND SAY TO YOU, WE'VE REDUCED HOMELESSNESS BY WHATEVER NUMBER BASED ON THIS POINT IN TIME COUNT.

SO THAT, THAT'S, THAT'S THE ONLY ONE I'VE SEEN THE OTHER AGENCIES USE.

AND THE MOST COMMON ONE IS THE POINT IN TIME COUNT, AND WE'VE DONE THE POINT IN TIME COUNT.

I DON'T BELIEVE IT'S A VALID MEASURE OF WHAT WE'RE TRYING TO ACCOMPLISH.

AND SO, UM, WELL, I, I DON'T, I'M, I DON'T STAND BY IT.

'CAUSE I DON'T BELIEVE THAT, THAT THAT'S THE, THE METRIC THAT, THAT'S ALL I'M SAYING.

I BELIEVE THESE OTHER METRICS BASED ON HOW WE DESIGNED THE PROGRAM FOR THE MENTALLY ILL TO ADDRESS THAT.

THAT'S, THAT'S WHY WE, I'VE STAYED WITH THESE METRICS.

BUT TO DR. ELLIS POINT, WE WILL DEFINITELY LOOK AT OTHER WAYS TO MEASURE, TO GIVE YOU THE INFORMATION YOU ALL NEED TO MAKE A DECISION A MORE INFORMED DECISION.

I, I WILL CONTINUE, I'M GOING TO, UH, THE MEETING THE SECURITY ROUNDTABLE OCTOBER 3RD AND FOURTH UP IN CHICAGO THERE.

THERE'LL BE 82 TRANSIT POLICE CHIEFS THERE IN SECURITY DIRECTORS.

AND WE'LL, WE'LL, I'LL, I'LL DEFINITELY TALK TO 'EM ABOUT THAT AND SEE HOW THEY'RE, IF THEY HAVE MORE DETAILED INFORMATION THAT THEY'LL SHARE ABOUT IT, HOW THEY'RE MEASURING THE SUCCESS OF THEIR PROGRAMS. OKAY.

AND THEN MY, I GUESS MY COMMENTS IS, YOU KNOW, WHETHER WE HAVE A ENCLOSED SYSTEM OR AN OPEN SYSTEM, WE'RE GONNA HAVE TO DEAL WITH, UM, UNHOUSED, UM, BECAUSE THE, UM, UNHOUSED CAN BUY A TICKET AND THEY HAVE THE RIGHT TO RIDE OUR SYSTEM JUST LIKE ANYONE ELSE, EVEN IF WE HAVE A CLOSED SYSTEM.

SO WE'RE GONNA HAVE SOME UNHOUSED POPULATION RIDING OUR, OUR VEHICLES, AND I GUESS IT'S MAINLY RAIL THAT IS OF CONCERN.

UM, AND SO PRESENTLY WE DON'T HAVE THAT.

SO I THINK WE HAVE TO HAVE A STOP GAP MEASURE TO, UM, DEAL WITH THE ISSUE.

AND AGAIN, I, WHILE I AGREE WITH, UM, DIRECTOR ENOCH REGARDING THE, UM, UH, UNHOUSED BEING, BEING WITH US, AND IT'S NOT OUR RESPONSIBILITY, IT'S OUR RESPONSIBILITY WHILE THEY'RE ON OUR SYSTEM BECAUSE IT AFFECTS THE RIDERS AND THE COMFORT OF THE OTHER RIDERS AND THE PERCEPTION OF LACK OF SAFETY.

AND SO THE NET PROMOTER SCORE IS, I THINK, A GOOD MEASURE.

I MEAN, IF OUR RIDERS ARE SEEING OR FEELING BETTER

[00:50:01]

ABOUT THEIR, THE PERCEPTION OF THE SAFETY, AND PART OF THAT IS BECAUSE OF THE UNHOUSED, MAYBE WE CAN HAVE A, A MORE DIRECTED, UH, QUESTION ON OUR MEASUREMENT OF, TO OUR RIDERS ABOUT DO THEY SEE LESS UNHOUSED.

UM, MAYBE THAT'S A WAY OF GATHERING ADDITIONAL DATA POINT.

UM, BUT I DO UNDERSTAND THE DIRECTORS AROUND THIS HORSESHOE WANTING SOME REALLY, UM, SOLID, UH, DATA THAT THEY CAN HANG THEIR HAT ON WHEN THEY'RE MAKING THESE DECISIONS FOR THIS AMOUNT OF MONEY.

ANYONE ELSE? MR. MCGREGOR? THREE MINUTES.

THANK YOU, CHAIR.

THANK YOU CHIEF CATO FOR THE PRESENTATION.

AND I, UH, I SEE THAT YOU'RE USING MORE, UH, MEASURES OF SUCCESS THAN YOU DID IN THE PAST.

I APPRECIATE THAT.

IT'S A VERY DIFFICULT THING TO DO, AND IT GIVES YOU, IT GIVES YOU DIRECTIONAL IDEA, BUT NOT, NOT EXACTLY, UH, BECAUSE WE DON'T KNOW EXACTLY WHAT'S GOING ON ON THE FLOOR.

UM, ONE OF THE THINGS THAT I NOTICED IS, UH, IN THIS YEAR YOU CONTACTED 118,000 PEOPLE AND A COMMENT WAS MADE ABOUT, UH, THE NEED TO HAVE A DETERRENT AND THE WAY THIS IS THE WAY TO, TO, YOU KNOW, UM, GET PEOPLE FROM GETTING ON THE TRAIN THAT SHOULDN'T BE.

AND I THINK IN A, IN A SMALL WAY, THAT PROBABLY IS A DETERRENT.

AND, AND IT, IT WORKED IN A CERTAIN WAY.

UM, I, I HAD A QUESTION ABOUT SLIDE 11.

UH, I DON'T, UH, WHAT EXACTLY IS AN EMERGENCY DETENTION? SO AN EMERGENCY DETENTION IS WHEN A POLICE OFFICER ENCOUNTERS SOMEONE WHO BY STATEMENT OR BEHAVIOR IS PRESENTING THEMSELVES AS DANGEROUS TO THEMSELVES OR OTHER PEOPLE.

SO IF A PERSON SAYS THAT THEY WANNA HARM THEMSELVES, UH, I WANT TO RUN IN FRONT OF A TRAIN, I WANNA JUMP OFF A BRIDGER, ANYTHING LIKE THAT, A VERBAL STATEMENT, UH, THEY CAN BE TAKEN INTO CUSTODY FOR THAT.

THE PRO PROCESS FOR THIS TEAM IS TO MAKE CONTACT WITH THOSE FOLKS AND HAVE THE CLINICIAN DO AN ASSESSMENT OF THEM IN THE FIELD TO DETERMINE IF THAT'S, IF THAT'S A VALID STATEMENT.

AND, AND SO, SO, UH, MY QUESTION IS, UH, SO THE FACT THAT THERE'S BEEN A STEEP DECLINE IN THAT, IS THAT A DIRECT INDICATION THAT THESE INDIVIDUALS ARE NOT SHOWING UP AT DART? OR, OR HOW DO YOU INTERPRET THAT DECLINE? I THINK THAT THE PROGRAM IS HAVING A PROACTIVE, UH, NATURE OF THE PROGRAM IS HAVING THAT IMPACT BECAUSE THEY'RE CONTACTED PEOPLE BEFORE THEY GET TO THE CRISIS POINT, AND THEY'RE TRYING TO DIRECT THEM TO SERVICES BEFORE THEY GET TO THE CRISIS POINT.

UM, 'CAUSE THIS, THIS DECLINE STARTED WHEN WE, WE STARTED NOVEMBER 20, 23.

2024 WAS THE VERY FIRST YEAR THAT WE WERE ALL, THAT WE HAD FULL STAFFING ALL THE WAY THROUGH THE YEAR.

AND THEN 2025 WAS THE SECOND YEAR OF FULL STAFFING ALL THE WAY THROUGH THE YEAR.

AND I SEE THE DECLINES.

AND THE ONLY THING WE'VE DONE DIFFERENTLY WITH THIS IS WITH THE MDRT, WE HAVE INCREASED THE, UH, THE TSOS.

WE ADDED THOSE ALSO IN 2023, BUT THE TSOS COULD CAUSE MORE PEOPLE TO BE CONTACTED AND TO BE ARRESTED BECAUSE THEY'RE MAKING MORE CONTACT WITH PEOPLE IN HAZARDOUS SITUATIONS.

SO I BELIEVE THIS IS A DIRECT REFLECTION OF THE MDTS EFFECT ON THE SYSTEM.

YEAH, AND, UH, I, I, I AGREE.

I'M, I'M GLAD TO HEAR THAT FROM YOU AND I THINK IT'S, UH, UH, VERY STRONG SUPPORTS CONTINUING THE PROGRAM, THIS SLIDE ALONE.

UM, NOW ABOUT THE NUMBERS, UH, HOW MANY, UH, I SAW THAT YOU PROVIDED THE, UH, COMPENSATION INFORMATION FOR THE OFFICERS, AND YOU MAY HAVE PROVIDED THE HEADCOUNT, BUT I, I DON'T REMEMBER SEEING IT.

HOW MANY, HOW MANY INDIVIDUALS ARE WORKING ON THE PROGRAM? ON THE, THE, UM, ON THE PROGRAM WE HAVE, UM, EIGHT OFFICERS, UH, ASSIGNED TO THE TEAM, BUT FOUR WORK AT A TIME.

THEY'RE, IF THEY'RE NOT, IF THEY'RE NOT ASSIGNED A CLINICIAN, THEY'RE NOT ASSIGNED TO THE RAIL, THEY'RE DOING REGULAR PATROL WORK.

BUT, UH, SO EVERY DAY, MONDAY THROUGH FRIDAY, WE HAVE FOUR POLICE OFFICERS AND THREE CLINICIANS ASSIGNED.

AND SO YOUR REQUEST IS FOR 3 MILLION OVER TWO YEARS.

SO LET'S SAY A HALF A MILLION.

THE TWO YEAR INITIAL CONTRACT PLUS THE TWO ONE YEAR OPTION, THAT'S THE WHOLE THING FOR FOUR YEARS, THE 3 MILLION WILL COVER ALL FOUR.

ALL FOUR YEARS.

SO IS THE 3 MILLION, IS THERE ANYTHING OTHER THAN, UM, OFFICER'S COMPENSATION THAT THE MONEY IS BEING USED FOR IN THIS PROGRAM? THE MONEY IS NOT BEING USED FOR THE OFFICER COMPENSATION.

IT'S, IT'S TO PAY FOR THE CLINICIANS TO PAY THE, FOR THE WHAT? THE CLINICIANS, THE MENTAL HEALTH CONTRACT FROM PARKLAND TO PAY FOR THE CLINICIANS, YES.

AND HOW MANY OF THOSE DO WE GET? FOUR.

FOUR? WE HAVE FOUR, YES.

OKAY, GREAT.

WELL, I THINK IT'S A GOOD PROGRAM AND I, I, I, NOTHING WILL SUPPORT IT.

WE HAVE FOUR ON DUTY.

THERE'S EIGHT CLINICIANS ALSO ASSIGNED TO THE PROGRAM.

YEAH, I, I UNDERSTAND.

THANK YOU, SIR.

I CERTAINLY AGREE WITH THE, WHAT MR. OCHS BEEN SAYING.

UH, MR. ABBA, THREE MINUTES.

THANK YOU, CHAIR.

THANK YOU, CHIEF, FOR YOUR PRESENTATION.

UM, THIS IS A VERY IMPORTANT ISSUE.

IT'S A VERY COMPLICATED ISSUE AND, UH, ONE THAT I'VE ALWAYS FELT LIKE, UH, WE HAVE TO LEAN INTO, AND I THINK EVERYBODY HAS RECOGNIZED THAT, UH, UH, WE'RE NOT GONNA SOLVE THIS BY OURSELVES.

IT'S NOT, IT'S NOT TOTALLY THE RESPONSIBILITY OF THE TRANSIT AGENCY.

AND

[00:55:01]

BUT, UM, COUPLE THINGS HERE ON THE FRONT END OF THIS.

I WAS CERTAINLY AWARE OF THE, THE CONSTRAINTS AND THE REACH THAT WE HAD TO START WITH, BUT AFTER, UM, THREE OR FOUR YEARS, HOWEVER YOU WANNA LOOK AT IT, I'M A LITTLE CONCERNED.

UM, AS AN EXAMPLE OF THE COMMUNITY PARTNERS LISTED, UM, THE, THE COMMUNITY PARTNER THAT PROVIDES THE MOST SOCIAL SERVICES IN THE CITY OF CARROLLTON, UH, IS YET TO BE ENGAGED.

AND, UH, THAT SAME, A, UH, AGENCY ALSO PROVIDES THE MOST, UH, COMMUNITY SERVICES AND FARMER'S BRANCH IN ADDISON.

AND, UH, WE'RE, WE'RE JUST NOT THERE YET FOR WHATEVER REASON.

UH, ADDITIONALLY, UM, THERE'S A REQUEST MADE TO BRING BACK A ONE YEAR AGREEMENT.

AND, UM, MY THOUGHTS ON THAT IS SINCE 22 OR 23 WHEN WE STARTED THIS, THERE'S BEEN SEVERAL NEW BOARD MEMBERS, AND I THINK SEVERAL OF THESE BOARD MEMBERS HAVE A, A, A UNIQUE SKILL SET THAT CAN HELP US WITH THIS ISSUE AND BRING SOME, SOME NEW IDEAS TO IT.

UM, AND I THINK THEY SHOULD GET AN, AN AT BAT ON, ON THIS ISSUE.

AND ADDITIONALLY, SINCE I'VE, THE LAST MEETING, WE FORMED A SAFETY AND SECURITY COMMITTEE, AND THIS FALLS RIGHT IN THEIR WHEELHOUSE.

SO, UM, IDEALLY WE WOULD HAVE A, A ONE YEAR AGREEMENT HERE AND WE CAN LET THE NEW FOLKS TAKE A LOOK AT THIS AND NOT MY CALL, BUT RUN IT THROUGH THE SAFETY AND SECURITY COMMITTEE AND HAVE THEM BRING BACK A RECOMMENDATION.

UM, BUT FOR THOSE REASONS, I AM, UH, NOT GONNA BE SUPPORTING THIS TONIGHT.

THANK YOU VERY MUCH, CHAIR.

ALRIGHT, ANYONE ELSE? MR. ELLI? TWO MINUTES.

THIS WILL BE FASTER THAN THAT.

SO IF WE APPROVE THIS CONTRACT TONIGHT, THE, THE SECOND, THE, THE THIRD AND FOURTH YEAR, THOSE ARE OPTIONS.

AND THIS BOARD COULD COME BACK AND INSTRUCT THE STAFF NOT TO EXERCISE THOSE OPTIONS IF WE CAME UP WITH A BETTER SOLUTION.

BECAUSE I, I AGREE WITH WHAT DIRECTOR HERBA IS SAYING, YOU KNOW, IF WE CLOSE THE SYSTEM, YOU KNOW, WE MAY HAVE DIFFERENT CONDITIONS, WE MAY COME UP WITH A BETTER SOLUTION TO THIS, WE MAY WANNA REFINE IT OR DO IT DIFFERENTLY.

UM, AT THE END OF TWO YEARS, THE BOARD COULD MAKE A DECISION TO INSTRUCT THE STAFF TO PROCEED IN A DIFFERENT DIRECTION, RIGHT? YES, SIR.

THE, THE, THE TWO ONE YEAR OPTIONS ARE CONTINGENT UPON THE REVIEW OF THE PROGRAM AND THE PROGRESS AND THE VENDOR, UM, UH, PERFORMANCE AS WELL, SO, OKAY.

AND IF, IF, IF WE WERE TO, FOR EXAMPLE, AS WE EXPERIMENT WITH CLOSING THE SYSTEM, IF WE DON'T NEED AS MUCH, UH, UH, OF THIS PROGRAM, THEN WE, WOULD WE STILL HAVE TO USE THE ENTIRE CONTRACT VALUE? I, I DON'T BELIEVE SO, BUT I'M NOT, I'M NOT THE EXPERT ON THE CONTRACT ITSELF.

OKAY, GOTCHA.

I'D HAVE TO TALK TO PROCUREMENT TO SEE, OR THE LEGAL DEPARTMENT SEE WHAT THE LANGUAGE IS, BUT SINCE IT'S TWO ONE YEAR OPTIONS, I BELIEVE THAT WE, THERE WOULD BE SOME OPTION THERE FOR US TO, TO DISCONTINUE THE SERVICE.

GOTCHA.

THANK YOU CHIEF CATO.

RECOGNIZE GENERAL COUNSEL TO WEIGH IN ON THE QUESTION THAT MR. RICKARD DELI POLLS ABOUT THE TWO ONE YEAR OPTIONS.

IF YOU LOOK AT THE, UH, YEAH, IT'S UP ON THE RECOMMENDATION THAT, THAT THE, THE TOTAL AMOUNT THAT, I THINK ENRIQUE ALSO TOUCHED ON THAT AND INCLUDES THE, THE OPTIONS UPON, UH, SATISFACTORY PERFORMANCE OF THE VENDOR BY THE, UH, THE CEO AND OBVIOUSLY HE'LL, HE WOULD GET WHAT STAFF AND SAY, ARE THEY PERFORMING SATISFACTORILY? THAT THAT IS ONE OF THE, UH, THE CONDITIONS THAT IS, THAT IS ON THERE CURRENTLY.

GOTCHA.

ALRIGHT, MS. MR. KENNEDY, TWO MINUTES.

THANK YOU CHAIR WITH, WITH RESPECT TO THE DIRECTORS WHO ARE OPPOSING THIS PROGRAM WITH, WITH THE IMPENDING POTENTIAL SEMI CLOSURE OF PARTS OF THE SYSTEM.

AND EVEN IF WE WERE TO CLOSE THE SYSTEM ENTIRELY, WE NEVER FULLY CLOSE THE SYSTEM.

SO I THINK THIS IS A, A USEFUL BRIDGE FROM WHERE WE ARE NOW TO WHERE WE MAY BE SOMETIME IN THE FUTURE AND EVEN BEYOND THAT, YOU KNOW, I THINK A, A BADGE AND A GUN IS NOT THE ONLY THING NEEDED TO DEAL WITH EVERYTHING THAT WE'RE DEALING WITH WITH THE SYSTEM.

AND IT'S NOT THE ONLY TRAINING BEHIND THE BADGE AND THE GUN THAT'S NEEDED WITH THE SYSTEM THAT WE NEED FULL KINDS OF TRAINING, INCLUDING MENTAL HEALTH AND EVERYTHING ELSE.

WHAT THEY'RE TALKING ABOUT HERE TO DEAL WITH WHAT I WAS TALKING ABOUT EARLIER WITH, YOU KNOW, PEOPLE FALLING THROUGH THE CRACKS BECAUSE OF FAILURES OF HIGHER ORDERS OF GOVERNMENT THAT WE HAVE TO DEAL WITH.

AND I THINK IT'S, IT'S NECESSARY FOR THE VERY LEAST THE APPROVAL OF THIS ONE UNTIL WE CAN SORT OF MANAGE HOW WE GO GOING FORWARD.

CHIEF, THANK YOU FOR, UM, COMING BACK AGAIN.

ANYONE ELSE? OKAY, YOU CAN, UH, PUT ME ON FOR THREE MINUTES.

SO, UM,

[01:00:01]

IF YOU ALL RECALL, THIS WAS, UM, BRIEFED AT OUR LAST COMMITTEE OF THE WHOLE MEETING AND WE'VE MADE A MOTION TO DELAY TO BRING IT BACK TO THIS.

AND CHIEF BROUGHT BACK A MORE DESCRIPTIVE, UH, PRESENTATION OF THE PROGRAM.

I, UM, PERSONALLY JUST HAPPENED TO HAVE HAD A, A MEETING WITH SARAH CONN, UM, THE VERY NEXT DAY.

IT HAD BEEN ON MY CALENDAR FOR ABOUT A MONTH NOW.

UM, IF YOU ALL DON'T KNOW, SARAH CONN LEADS THE HOUSING FORWARD INITIATIVE.

UM, HOUSING FORWARD IS, YOU KNOW, THE FEDERAL RECIPIENT OR THE DESIGNEE FOR HOMELESS COORDINATION.

THEY'RE ESSENTIALLY THE RTC OF TRANSIT.

BUT FOR THE HOMELESS INITIATIVE, THEY ARE THE MPO, SO TO SPEAK, FOR, FOR HOMELESS, FOR THE HOMELESS INITIATIVE, UM, AND SPOKE VERY HIGHLY OF THIS PROGRAM.

IT'S THE MODEL FOR A LOT OF OTHER POLICE DEPARTMENTS THAT HAVE FOLLOWED, UM, HAVE FOLLOWED OUR PROGRAM.

I THINK, YOU KNOW, IT'S BEEN BROUGHT UP THE SAFETY AND SECURITY COMMITTEE, UM, THAT, THAT I ESTABLISHED THIS THIS PAST WEEK AND, AND THANK YOU, UM, UH, CHAIRMAN GRADY FOR, UM, STEPPING UP TO NOT ONLY THE EFFORTS ON CLOSING THE SYSTEM, BUT NUMBER THREE AS FAR AS THE SIX CHARGES TO THAT COMMITTEE, UH, SPECIFICALLY WAS TO, UM, REVIEW THIS.

KIND OF MY IDEA OF TONIGHT IS FOR US TO APPROVE, I THINK, UM, IN TALKING WITH THE GENERAL COUNSEL, THERE'S A, A POTENTIAL THAT WE COULD APPROVE A TWO YEARS AND THE ADDITIONAL ONE YEARS BE SUBJECT TO BOARD APPROVAL, UM, AS WELL.

BUT I THINK WITH THE CHARGE OF THE COMMITTEE AND THE SUNSET, UM, HOPEFULLY BEING JUNE OF 2027, THAT, UM, WITH MONTHLY MEETINGS OR EVER HOWEVER, EVER FREQUENT YOU ALL NEED TO DISCUSS THIS ITEM AS A PART OF THE ENTIRE COMMITTEE'S CHARGE, UM, COULD DO MORE IN-DEPTH RESEARCH, COULD ENSURE THAT THERE'S INCREASED DATA THAT THE BOARD UNDERSTANDS.

I THINK STAFF MAY HAVE A WAY THAT THEY UNDERSTAND IT AND THERE'S A WAY THAT THE BOARD NEEDS A, A BRIDGE, SO TO SPEAK, THAT YOU USED, UH, FOR THE BOARD MEMBERS TO UNDERSTAND AND BE MORE COMFORTABLE WITH.

AND SO, UM, I'M GONNA LOOK FOR A MOTION TO APPROVE A TWO YEAR AGREEMENT WITH THE ADDITIONAL ONE YEARS BEING SUBJECT TO BOARD APPROVAL AND WITH THE CHARGE TO THE COMMITTEE TO, UH, TAKE SOME OF THE CONCERNS THAT YOU'VE HEARD AND INCORPORATE THOSE AND MAKE SURE WE BRING THEM BACK AT, AT THE SUNSET OF THE COMMITTEE.

IT'S BEEN MOVED BY MR. WEST SECOND AND SECOND BY MR. ELLI.

ANY FURTHER DISCUSSION? SEE NONE.

PLEASE INDICATE YOUR VOTE WITH 11 IN FAVOR, TWO AND OPPOSITION THAT MOTION PASSES.

NEXT ITEM WILL BE

[24. +Approval of Contract for Building Maintenance and Cleaning Services at DART Headquarters and DART Police Headquarters (Presenters: Patrick J. Kennedy/Trenise Winters)]

THE APPROVAL OF CON OF CONTRACT FOR BUILDING MAINTENANCE AND CLEANING SERVICES AT DART HEADQUARTERS AND DART POLICE HEADQUARTERS.

ALL RIGHT, GOOD AFTERNOON, BOARD CHAIR AND MEMBERS OF THE BOARD.

MY NAME IS GUS ESPINOZA.

I'M THE A VP OF MLWI WILL ASK PROCUREMENT.

UM, I WILL BE PRESENTING A CONTRACT FOR BUILDING MAINTENANCE AND CLEANING SERVICES AT DART HEADQUARTERS AND DART POLICE HEADQUARTERS.

SO RECOMMENDATION FOR APPROVAL OF A RESOLUTION AUTHORIZED IN THE INTERIM, INTERIM PRESIDENT AND CHIEF EXECUTIVE OFFICER OR HIS DESIGNEE TO AWARD A THREE YEAR CONTRACT WITH ONE TWO YEAR OPTIONS TO PREMIER FACILITY SERVICES TO PROVIDE BUILDING, MAINTENANCE AND CLEANING SERVICES AT DART HEADQUARTERS AND DART POLICE HEADQUARTERS FOR A TOTAL AUTHORIZED AMOUNT, NOT TO EXCEED 9,732,489.

THE BUSINESS PURPOSE.

THIS CONTRACT PROVIDES FOR ONSITE, ONSITE BUILDING MANAGEMENT AND MAINTENANCE SERVICES, INCLUDING HVAC, OPERATIONS AND MAINTENANCE, ELEVATOR AND ESCALATOR MAINTENANCE AND INSPECTIONS, JANITORIAL AND BUILDING SYSTEMS, OPERATIONS, ENGINEERING AND OTHER SERVICES.

DART HEADQUARTERS LOCATED AT 1401 PACIFIC AVENUE IS A FOUR STORY 271,000 SQUARE FOOT OFFICE BUILDING THAT INCLUDES TWO LEVELS OF UNDERGROUND PARKING.

IT WAS BUILT IN 1965.

DARK POLICE HEADQUARTERS BUILDING IS AN APPROXIMATELY 50,000 SQUARE FOOT THREE STORY OFFICE BUILDING LOCATED AT THE RENOVATED MONROE SHOPS.

IT'S A LEAD PLATINUM BUILDING.

IT WAS RENOVATED IN 2011.

IT WAS ORIGINALLY BUILT IN 1914.

THE CONTRACT SUMMARY, THE CONTRACT IS PAID A FIXED MONTHLY RATE BASED ON THE SCHEDULE.

THIS CONTRACT ENSURES COMPLIANCE

[01:05:01]

WITH DART'S ESTABLISHED, CLEAN AND MANAGE CLEANING MANAGEMENT AND MAINTENANCE SERVICES TO KEEP THESE FACILITIES IN A STATE OF GOOD REPAIR.

THE REQUESTED ACTION IS THE APPROVAL OF A RESOLUTION AUTHORIZED IN THE INTERIM PRESIDENT AND CHIEF EXECUTIVE OFFICER OR HIS DESIGNEE TO AWARD A THREE YEAR CONTRACT WITH ONE TWO YEAR OPTIONS TO PREMIER FACILITIES SERVICES LLC FOR A TOTAL AUTHORIZED AMOUNT NOT TO EXCEED $9,732,489.

ALRIGHT, MEMBERS QUESTIONS.

I'M NOT SURE IF THIS HAS TO DO WITH THE ACTUAL STRUCTURE OF THE BUILDING OR HVAC OR PLUMBING OR MAINTENANCE REGARDING A CONCERN THAT I HAVE BE BECAUSE OF COMPLAINTS FROM STAFF ON THE FOURTH FLOOR WITH STRONG SMELL.

SO I DON'T KNOW IF THAT'S MAINTENANCE.

HAS THERE, WHAT IS THERE, UM, UH, HAS YOU, HAVE YOU HEARD OF ANY ISSUES REGARDING THAT FOURTH FLOOR AND, AND REGARDING MAINTENANCE OR IS IT SOMETHING ELSE? YEAH, SO WE'VE HAD A FEW COMPLAINTS REGARDING THE SMELL AND ODOR.

AND TYPICALLY IF A, IF A SEWER DRAIN DRIES OUT, IF THERE'S, IF IT'S NOT BEING USED AND THERE IS AN OPEN DRAIN, THE PRA DRIES OUT AND IT ALLOWS SEWER GASES INTO THE BUILDING.

TYPICALLY IT'S AN EASY FIX.

TYPICALLY IT'S A POURING A, MAYBE A BLEACH SOLUTION INTO THAT DRAIN.

UH, WHICH A A PRA IS BASICALLY KIND OF A KIND OF, YOU'LL SEE 'EM, UH, TYPICALLY UNDER A SINK AND THEY'RE KIND OF A U-SHAPED AND IT'S TYPICALLY FILLED WITH WATER.

WHEN THEY DRY OUT, THEY ALLOW THE GASSES TO COME BACK INTO THE BUILDING.

SO TYPICALLY WHEN THAT OCCURS, IT'S A SIMPLE FIX AND, UH, IT'S DUE TO A DRY, UH, UH, P TRAP.

SO DOES THE MAINTENANCE TAKE CARE OF THAT? YEAH, SO PARTICULAR COMPANY, YEAH.

SO TYPICALLY IT'S A, IT'S, IT'S A, UH, MAYBE AN AREA THAT MAY NOT BE MAYBE OUTTA USE.

UH, BUT WE SHOULD BE TAKING CARE OF THAT.

YES MA'AM.

WE'LL ADDRESS THAT IF, IF, UH, IT'S TYPICALLY A, A MONTHLY MAINTENANCE ISSUE THAT WILL GO IN AND JUST POUR A SOLUTION INTO THE TRAP, UH, TO MAKE SURE THAT WE DON'T HAVE THAT ISSUE OCCUR.

AND HAVE THEY, UM, AND I MUST HAVE MISSED THE RE IN THE REPORT, IS THIS A, UM, IT'S A A THREE YEAR CONTRACT WITH ONE TWO YEAR OPTION WITH ONE TWO YEAR OPTION TO PREMIERE FACILITIES AND HAVE THEY HAD A, UM, IT SAYS SATISFACTORY PERFORMANCE IN THE PAST, HOW? UM, SO THIS PARTICULAR COMPANY IS A, IS A NEW COMPANY TO DART.

UM, AND SO, UM, THEIR, UM, THEY WERE, THEIR APPLICATIONS OR THEIR BID WAS VETTED.

UH, THEY WERE ACTUALLY SELECTED AS THE, THE SECOND, UH, UH, THE, THE FIRST, UH, UM, THE FIRST BIDDER THAT ACTUALLY WAS AWARDED.

THERE WAS AN ISSUE WITH, UH, I BELIEVE A BONDING ISSUE.

AND SO THE SECOND, UH, UM, QUALIFIED BIDDER WAS, IS, IS PREMIER AND THEY HAVE EXPERIENCE WITH OUR TYPE OF FACILITIES AND MAINTAINING THEM.

SO THEY DO HAVE SOME BACKGROUND IN, IN MAINTENANCE AND BUILDING MANAGEMENT.

UH, THEY ARE ALSO A JANITORIAL COMPANY, A CUSTODIAL COMPANY.

UH, SO THEY HAVE A KIND OF A WIDE RANGE OF, UH, EXPERIENCES AS WELL.

AND OFFLINE, PERHAPS, UH, MAYBE I CAN GET A MEMO ON HOW THE, THE COMPLAINT SYSTEM WORKS WITH MAINTENANCE AND WHAT IS EXPECTED FROM THIS PARTICULAR COMPANY AS WELL, THAT THEY ADHERE TO THE SAME TYPE OF, UM, PROCESS THAT WE'VE HAD FOR PAST MAINTENANCE COMPANIES.

YES.

WELL, THANK YOU.

WE'VE ALSO GOT SOME OTHER PROJECTS WITH, UH, REPLACING ELEVATORS AS WELL.

ALRIGHT, MR. MCGREGOR'S, THREE MINUTES.

UH, THANK YOU CHAIR.

UM, I'M, I'M TRYING TO UNDERSTAND WHAT, WHAT THE SCOPE IS OF THIS PARTICULAR SERVICE.

IS IT ONGOING MAINTENANCE OR IS THERE ANY REPAIR, UH, THAT, THAT'S ALSO INCLUDED? UH, YOU TALKED ABOUT MAINTAINING IN, IN A STATE OF GOOD REPAIR THING.

SO I KNOW WE HAVE SOME ISSUES IN THIS BUILDING IN PARTICULAR THAT NEED FIXING, UH, LEAKS AND SO FORTH.

UH, WHAT DOES IT INCLUDE? YEAH, SO IT'S ACTUALLY A, A BUILDING MANAGEMENT AND BUILDING REPAIR SERVICE.

UH, SO YES, UH, FOR EXAMPLE, I KNOW THIS, THIS UNIT HERE OR THIS PARTICULAR BUILDING, UH, THAT WAS BUILT IN 1965.

I KNOW WE'VE HAD SOME ISSUES WITH LIFT EQUIPMENT IS PROBABLY OUR BIGGEST CHALLENGE AT THIS TIME.

UH, THE LIFT EQUIPMENT, OUR ESCALATORS ARE ORIGINAL TO THE BUILDING.

UM, AND OUR LIFT EQUIPMENT IS, IS, UH, CURRENTLY OBSOLETE.

UH, ANYTIME IT GOES DOWN, IT TAKES US, UH, WE HAVE TO REVERSE ENGINEER THE PARTS.

UH, SO IT TAKES A WHILE.

UH, WE DO CURRENTLY HAVE, UH, SOME CAPITAL PROJECTS WHERE WE'RE REPLACING HVAC UNITS, UH, HERE BY THE END OF THE YEAR WE'LL BE REPLACING THE ROOF.

UM, AND

[01:10:01]

AND THOSE ARE PART OF THIS PROJECT.

UH, NO, THAT'S SEPARATE FROM THIS PARTICULAR PROJECT.

THAT'S WHAT I'M TRYING TO UNDERSTAND.

PROPERTY MANAGER.

YEAH.

SHE WILL KIND OF, UH, BE IN INVOLVED IN THE COORDINATION OF THOSE PROJECTS AS WELL TO MAKE SURE THAT THE BUILDING RUNS SMOOTHLY AND YEAH.

YEAH, I UNDERSTAND THAT.

SO I, I, I KNOW, YOU KNOW, WE'VE TALKED ABOUT SOME OF THE OTHER ISSUES AND SOME THAT, THAT WE HAVE POSTPONE THAT THE, THE THE COST ON OR REPAIR ON.

UM, I GUESS WHAT I'M MISSING ON, ON THIS PARTICULAR REQUEST IS A LITTLE BIT OF A CLEARER IDEA, OR I DON'T WANNA SAY ITEMIZED, BUT WHAT EXACTLY ARE THEY DOING AND HOW DOES THAT DIFFER FROM, UH, ELEVATORS AND THE LEAK UPSTAIRS AND CHANGING THIS RUG ? UM, YES.

IS THIS IS NOT A SAME DAY ITEM, IS IT? YES, IT IS THE SAME DAY ITEM.

BY THE TIME WE GET TO THE SIX O'CLOCK, UH, COULD WE GET A LITTLE MORE DETAIL ON, ON THIS? YEAH.

ALRIGHT, MR. KENNEDY, THREE MINUTES, , I'LL TAKE UP THREE OF THE 15 .

UH, SO I'LL BE SUPPORTING THIS ONLY BECAUSE OF THE ABSENCE OF A PLAN, UH, FOR DART HEADQUARTERS.

UM, YOU KNOW, TO ME THIS, THIS BUILDING AT THIS POINT IS BASICALLY JUST A, A MONEY SINK AND IT, IT'S A FRUSTRATION OF MINE THAT WE HAVE NOT DEVELOPED A PLAN FOR ANY KIND OF NEW HEADQUARTERS DESPITE THE REAL ESTATE THAT WE OWN AND PARTICULARLY THE REAL ESTATE THAT IS UNDERDEVELOPED THAT WE OWN.

UM, WHEN OUR NEW CEO GETS HERE, I'LL BE HAVING CONVERSATIONS WITH HIM ABOUT TRYING TO DEVELOP A PLAN FOR BOTH THIS FACILITY AND SOME KIND OF FUTURE BUILDING FOR US ON OUR, OUR VARIOUS HOLDINGS THAT WE HAVE.

BECAUSE TO ME, I MEAN THIS IS JUST, WE'RE JUST ALL THROWING GOOD MONEY AFTER BAD AT THIS POINT INTO THIS, INTO THIS PROPERTY.

UM, MS. SHELTON, DO YOU HAVE A COMMENT? YES.

DO YOU MIND? SURE.

UM, KAY SHELTON, CHIEF OF STAFF, I JUST WANTED TO ENRIQUE AND PATRICK'S QUESTIONS.

UM, AND GUS MENTIONED A FEW CAPITAL PROJECTS.

SO A LOT OF THOSE WERE IDENTIFIED WHEN WE WENT THROUGH THE STATE OF GOOD REPAIR ASSESSMENT OF THE HEADQUARTERS BUILDING.

AND THEN WE DID SOME DESIGN WORK.

AND IF YOU RECALL THE BOARD, UH, WE TALKED TO THE BOARD LAST YEAR ABOUT REDUCING OUR CAPITAL PROJECT, UH, BUDGET FOR THIS BUILDING AND KEPT 20 MILLION BACK TO DO SOME DESIGN AND SOME LIGHT RENOVATION.

SO THOSE, UM, CONCEPTUAL PLANS ARE DONE, BUT WE ARE WAITING FOR, UM, MR. NAT FORD TO GET HERE SO WE CAN REVIEW THAT WITH HIM AND JUST MAKE SURE WE HAVE ALIGNMENT ON THE APPROACH.

BUT THERE IS A PLAN PUT TOGETHER FOR THIS BUILDING SPECIFICALLY AND A LINEUP OF SOME CAPITAL PROJECTS FOR STATE OF GOOD REPAIR, LIKE THE ROOF AND ELEVATORS AND THINGS LIKE THAT.

UM, BUT WE JUST WANNA GET THROUGH SOME OF THAT, UM, REVIEW WITH MR. FORD FIRST.

YEAH, UNDERSTOOD.

AND IT IS JUST BEEN FRUSTRATING BECAUSE IT JUST DOESN'T FEEL LIKE THE DIRECTION THAT HAD COME FROM THE EXECUTIVE OFFICE BEFORE HAD IN ANY WAY TAKEN INTO ACCOUNT WHAT WE HAD SAID IN PREVIOUS MEETINGS ABOUT EXPLORING FUTURE OPTIONS AND I DON'T KNOW.

AND THAT, THAT WAS MY ONE BIG FRUSTRATION ABOUT, UH, PREVIOUS DISCUSSIONS RELATED TO THIS, THIS FACILITY AND, AND OTHERS.

ALRIGHT, ONE MORE.

I, I DON'T, I DON'T KNOW WHAT YOU'RE DOING HERE, BUT YOU GOT 'EM MOVING.

MISS ALMAN .

THANK YOU SIR.

JAMIE ALMAN, EVP AND CFO.

I JUST WANTED TO CLEAR UP, UH, KIND OF THE QUESTIONS ABOUT THE SCOPE OF THIS CONTRACT SPECIFICALLY.

THE PRIMARY SCOPE OF THIS CONTRACT IS JANITORIAL WORK, MOPPING THE FLOORS, VACUUMING, CLEANING THE BATHROOMS, CLEANING THE BREAK ROOMS, CLEANING OFFICES, TAKING OUT TRASH.

THAT IS THE PRIMARY SCOPE OF THIS CONTRACT FOR BOTH DART HEADQUARTERS AND POLICE HEADQUARTERS.

THE OTHER ASPECT OF IT IS A, A PROVISION FOR ABOUT $500,000 A YEAR FOR AS NEEDED KIND OF REPAIRS OF THE BUILDING.

SO ANYTHING THAT YOU'RE TALKING ABOUT, MAJOR SCOPE OF WORK, ROOF REPLACEMENT, UH, ELEVATOR REPLACEMENT THAT IS OUTSIDE THE SCOPE OF THIS CONTRACT.

THIS IS DAY-TO-DAY REPAIR AND MAINTENANCE OF THESE TWO BUILDINGS, WHICH IS WHY I AM HAPPY TO APPROVE IT.

I JUST WANTED TO MAKE THE STATEMENT THAT WE NEED TO BE HAVING DISCUSSIONS AT THIS BOARD ABOUT THE FUTURE OF THIS BUILDING AND SERIOUS DISCUSSIONS THAT DON'T JUST GET SORT OF SWEPT UNDER THE RUG AS THEY HAVE BEEN IN THE PAST.

UH, REAL QUICK, SIR.

MR. MCGREGOR? TWO MINUTES.

UH, IT'S LESS THAN THAT.

UH, JUST SO IF, IF THAT'S THE CASE, IF, IF THE, UH, IF THE CONTRACT IS IN THE STAFF REPORT, THEN NO NEED TO CREATE A LIST.

I IS IT USUALLY, I MEAN I HAVEN'T CHECKED, BUT, UH, WHAT DO YOU, I'M SORRY.

THE FULL, THE CONTRACT, FULL CONTRACT WITH THIS PARTICULAR CONTRACT THAT WE'RE TALKING ABOUT, IS IT INCLUDED IN STAFF'S REPORT? UH, NO, WE DIDN'T, WE DON'T EVER PUT THE FULL CONTRACT 'CAUSE IT'S ABOUT 300 PAGES OH, OKAY.

OF DOCUMENTS.

UM, IN THE STAFF REPORT WE HAVE LIKE THE PRIMARY SCOPE OF WORK AND UM, THE CONTRACT INFORMATION, THAT'D BE PLENTY IN THE ATTACHMENT TO THE, TO THE STAFF REPORT.

MM-HMM .

THANK YOU CHAIR MR. ABA FOR THREE MINUTES.

CHAIR.

YEAH, JUST FOR THE AUDIENCE, IT LOOKS LIKE IT'S ABOUT $270,000

[01:15:02]

A MONTH.

UH, I DO HAVE A QUESTION JUST TO CLARIFY THERE, IT LOOKS LIKE USING A SUBCONTRACTOR FOR THE ELEVATOR ESCALATOR? YES, SIR.

AND THIS IS ELEVATOR AND ESCALATOR FOLKS ARE NEW THERE, THERE'S NO HISTORY WITH THE AGENCY HERE, IS THAT RIGHT? WELL, IT'LL BE A SUB TO PREMIER.

I UNDERSTAND THAT.

UH, SO IT, IT WILL ACTUALLY BE THAT CONTRACTOR.

WE DON'T HAVE THAT PARTICULAR CONTRACTOR LIST YET.

UH, THE SUBCONTRACTOR LIST THAT THEY WILL BE USING.

UH, BUT UH, YOU KNOW, WE, WE WOULD DEFINITELY HIGHLY RECOMMEND IT THAT, UH, THEY CONTINUE TO USE A, UH, CONTRACTOR THAT'S KNOWLEDGEABLE ABOUT WITH THIS, THIS BUILDING.

I GUESS WHAT I'M ASKING IS, ARE WE GONNA USE THE SAME ELEVATOR FOLKS WE'VE BEEN USING OR DO WE GONNA, WE HAVE SOMEONE ELSE COME IN HERE, DO THAT? WELL, THEY CAN SELECT THE, THE CONTRACTOR WILL BE THE ONE THAT WILL BE HIRING THEIR SUBS.

YEP.

YES SIR.

ANYONE ELSE? MAYOR SOFFER.

THREE MINUTES.

I'LL TRY TO BE FAST.

SO BASICALLY I'M LOOKING AT THIS SIMILAR TO WHAT WE WOULD HIRE SOMEBODY TO MANAGE TO, UH, MAINTAIN OUR CONVENTION CENTER.

THEY HAVE A COST TO DO THE BUSINESS AND THEN THEY FIND THINGS WRONG.

THEY BRING THEM TO YOU IF IT'S WITHIN THE 500, YOU CAN FIX IT.

IF NOT, THEY'LL LOOK AT OVER A FIVE OR 10 YEAR PERIOD WHAT YOU INCORPORATE INTO YOUR BUDGETS EVERY YEAR TO, TO FIX THOSE MAJOR ITEMS. AND THEN THEY OVERSEE ANY OF THE MAJOR, ANY OF THE CONSTRUCTION DURING THAT TIMEFRAME.

AND THEY'RE SOMEWHAT LIABLE FOR, WELL, NOT LIABLE, BUT THEY'RE, YOU, YOU RELY ON THEIR EXPERTISE AS INDIVIDUALS IN WHO THEY HIRE.

SO THEY HAVE SOME TYPE OF A TRACK RECORD THAT YOU'RE, THAT.

SO MY QUESTION WOULD BE THE, WOULD THE, IF I'VE GOT THAT CORRECT IN WHAT I'M THINKING, WE WOULD JUST NEED TO KNOW WHEN YOU DECIDE WE DECIDE TO DO A BIG PROJECT, THAT THERE'S SOME WAY OF VERIFYING THE PEOPLE THAT ARE ACTUALLY DOING THE MAJOR WORK, WHETHER THAT'S ELEVATORS, WHETHER THAT'S ROOF, WHAT, WHATEVER IT IS THAT THERE'S SOME TYPE OF A MECHANISM THERE TO MAKE HOLD SOMEBODY MORE ACCOUNTABLE.

YES, I, YES THERE IS.

AND SO THOSE ADDITIONAL REPAIRS THAT ARE OUTSIDE OF THE BASE CONTRACT REALLY ARE DONE ON MORE LIKE A TASK ORDER TYPE BASIS.

SO THEY WOULD WORK WITH GUS AND HIS TEAM TO IDENTIFY IT, GIVE US AN ESTIMATE OF WHAT THE COST WOULD BE, AND THEN WE CAN SAY YES OR NO.

AND DEPENDING ON THE SIZE OF IT, THE COMPLEXITY OF IT, WE CAN EITHER SAY, NO, THAT'S BEING HANDLED THROUGH A CAPITAL PROJECT, WE'RE GONNA DEFER OR YES, GO AHEAD AND MOVE FORWARD WITH THAT.

AND THEN WE ARE ALSO RESPONSIBLE ULTIMATELY FOR OVERSIGHT OF THE CONTRACT AND THE SUBS THAT ARE USED ON THIS CONTRACT.

SO IF WE HAVE BAD PERFORMANCE IN ONE OF THEM, WE CAN INSTRUCT THE CONTRACTOR THAT WE WILL NOT WORK WITH THIS SUB AGAIN AND, AND REMOVE THEM AND WORK, WORK WITH LEGAL COUNSEL AND PROCUREMENT TO MAKE SURE WE DOCUMENT THOSE FOR THE, FOR THE OFFICIAL RECORDS.

AWESOME.

ANYONE ELSE? MR. ELLI? THREE MINUTES.

THANK YOU CHAIR.

SO JUST A, A LAST QUESTION.

UH, IN TERMS OF HIRING A CONTRACTOR TO DO THIS, ARE WE CONFIDENT THAT THAT IS A MORE COST EFFECTIVE WAY OF DOING THIS THAN JUST HIRING DART EMPLOYEES TO DO THIS, UH, CLEANING SINCE IT WILL OCCUR ON A REGULAR BASIS? WELL, UH, YOU KNOW, WE DO HAVE, UH, WE HAVE LOOKED AT THAT ISSUE.

UM, WE LOOKED AT THAT, UH, A COUPLE OF YEARS BACK, UH, I BELIEVE UNDER THE LEADERSHIP OF MR. BERNARD.

AND AT THAT TIME THERE WAS SOME, UH, SOME MINOR COST SAVINGS.

UH, HOWEVER IT WOULD REQUIRE SOME ADDITIONAL, UH, HEAD COUNTS.

AND SO, UH, WE DID NOT MOVE FORWARD WITH THAT PARTICULAR PLAN.

AND SO, UM, I GUESS SIMILAR TO, UH, DIRECTOR KENNEDY'S POINT ABOUT THIS PERHAPS BEING A STOPGAP FOR REASONS THAT HE WAS LOOKING AT, IF, IF IT'S POSSIBLE THAT WE COULD DO THIS IN-HOUSE MORE COST EFFECTIVELY, UH, OBVIOUSLY WE CAN'T HAVE AN INTERRUPTION.

I'LL, I'LL APPROVE THIS, BUT, UH, I'D LIKE TO SEE US DURING THIS CONTRACT TERM LOOK AT DEVELOPING A PLAN TO MOVE MORE OF THIS IN-HOUSE AND THEREBY ACHIEVE A COST SAVINGS.

AND NEED ANYONE ELSE? I'LL TAKE A MOTION ON THIS ITEM.

IT'S BEEN MOVED BY MAYOR STOFER AND SECONDED BY MR. RENICK.

PLEASE CATCH YOUR VOTE.

12 IN FAVOR WILL AN OPPOSITION.

THIS MOTION PASSES.

IT IS NOW 5:54 PM AND THIS MEETING IS ADJOURNED.